JIRA Service Desk - Announcement to multiple clients

[Abhishek Singh]

In a Service Desk project with multiple clients, how can I make a downtime or any other announcement to multiple clients.

[Adam Rypel _MoroSystems_]

Hello @Abhishek Singh ,

you can set up portal announcement. Navigate to your Service Desk portal, choose Customize on the right side and select Portal Announcement.

Adam

[Abhishek Singh]

Hi @Adam Rypel _MoroSystems_ ,
Thank you

Apart from a text message on portal is there any other way to send mail for this.

[Adam Rypel _MoroSystems_]

Hello @Abhishek Singh ,

there is - navigate to Administration -> System -> Send Email (under section Mail). There you can select specific groups, which you want to notify (could be default product access group for your Jira).

Let me know if that worked.

Adam