Community resources
Community resources
Community resources
Jira Service Management
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Hello, I'm asking the community about an unexpected behavior on Jira Service Management (cloud). When I add a new IT Service Management project (from the template) to my organization, I can see all...
- Question
- cloud
- jira-cloud
- jira-service-management
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No emails received (now, March 25, 2021) from outside customers - why? to: support@accure.atlassian.net We kindly ask Atlassian Support to help us at Accure with checking this.
- Question
- cloud
- jira-service-management
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Is there a way to force comment collapsing so that only the latest comment is shown? I've tried using "jira.comment.collapsing.minimum.hidden", setting it to 1, 0, 10 etc but nothing appears to affe...
- Question
- cloud
- comment
- jira-service-management
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I am looking to have a Sharepoint Connector from Jira. So within a Issue Number there should be a link or some thing when I clink that it shoud open up the Sharepoint excel file which has linke...
- Question
- cloud
- jira-service-management
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Подскажите пожалуйста, как настроить синхронизацию данных Базы знаний между Confluence и Jira Service Management (серверной версией). Какие версии JIRA и Confluence могут между собой интегр...
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Hi, (TLDR below) Basically, I've got an email account connected to Jira that has multiple aliases on the mailbox and I want to be able to automatically change the issue type based on the email 'to'...
- Question
- automation
- cloud
- jira-service-management
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Wondering if anyone knows how you add a field to show in the new List view for a Classic Business Project. I have a field that I created and we imported our project from an old site and I noticed ...
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Hi All, When a customer raises an issue via our Portal and then request is closed, if the customer replies (to reopen the issue), a new issue is created instead of reopening. I can confirm the 'rep...
- Question
- cloud
- jira-service-management
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3 questions around the customer portal request view. Is there a way to hide/remove this circled section? It seems a bit redundant when all activity is already displaying. Is there a way to swa...
- Question
- cloud
- jira-service-management
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Is it possible to have this work flow? Alert comes into OG > escalate to different team > have OG send a slack message to that person on call. Or a specific slack room. I know you can by crea...
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Hello, Our policy is not to reopen a case that is closed, but we should create a new incident if the client want to keep going with the solution. In this scenario, the agent will create the incident...
- Question
- cloud
- jira-service-management
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Is there currently any way to require the customer to leave a comment or attachment when approving or declining a customer portal request? I was hoping there would be something akin to transition scr...
- Question
- cloud
- jira-service-management
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I'm doing a nice customization pass on many of my JIRA Service Desk portal, and I was fortunate to find this absolutely excellent guide for wiki formatting: https://jira.atlassian.com/secure...
- Question
- cloud
- jira-service-management
- portal
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Hi. We use the JIRA Service Desk for our end user support. Everyone on the IT team (there are 3 of us) is supposed to get an email notification when a new issue is created. 2 of our team are ge...
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Hi guys. I use Jira cloud (Jira service management). I need to get information from my custom fields and auto-put this information for summary field when i great issue. Thanks in advice. &n...
- Question
- cloud
- jira-service-management
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Now i have to click on each resource or group that have more than one access right.
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- Question
- cloud
- jira-service-management
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Hello Team, i have a problem receiving any of the email notification from the ticket system. All other emails from external or internal senders arrive in my mailbox except all email notification fro...
- Question
- cloud
- jira-service-management
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I am looking at using JIRA service management for a support team and have a few requirements that would need to be filled. They are listed below, please let me know if you know of any answers.  ...
- Question
- cloud
- jira-service-management
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Hi I have configured notifications and emails are being sent on our behalf using ithelpdesk email address but not DKIM signed. We have configured DKIM Setup on DNS register and on validation ...
- Question
- cloud
- jira-service-management
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We currently have internal and external stakeholders making requests to an email address connected to an incoming mail handler on JIRA that creates/updates tickets on our project. We would like...
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I cannot get the syntax working to automate JIRA. I am trying to automate the request type to be changed automatically depending on the summary of the ticket. For example, in a ticket that has the w...
- Question
- cloud
- jira-service-management
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Hello, I´m unsing an automation to set the expiration date of the issue, using the function PlusBusinessDays, but I need to exclude the holidays/public days . I added the holidays in the calendar. B...
- Question
- cloud
- jira-service-management
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I recently set up a Service Management project. I am set as an admin on the project and I have added several Service Agents. When we started getting tickets, we noticed none of the Servic...
- Question
- cloud
- jira-service-management
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My boss liked Jira, but he chose the Service Management version... It's close, but a few differences I've noticed from what I've been trained with. What is this for, vs Software?
- Question
- cloud
- jira-service-management
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