Community resources
Community resources
Community resources
Jira Service Management
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Hey everyone! I need help with understanding the unresolved versus completed ticket status. This is currently my workflow and it works but my reporting is show 0 resolved and 40+ tickets opened/creat...
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Good Afternoon, So I am trying to figure out how to pull monitor data using the Insight discovery tool. From what I am seeing, I should be able to run a scan using Powershell and therefore query in...
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Why would (on the workflow tab within the ticket) Jira show the names of my transitions instead of the names of the actual workflow statuses?
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Is there any way to export the Default Reports, specifically the Satisfaction report with comments?
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Hey everyone! I'm pretty new to Jira, so forgive me for asking such basic questions. My company has an IT service desk-style project in Jira through which tickets and requests are handled. Two of tho...
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Hi All, good day. I hope this question finds you well. I have been messing around with automation rules... but I am currently stock. People involved: Peter - Requestor David - IT Engineer 1 Goli...
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Hello, We have a use case where we need to read multiple (over 500) records from Insight into a JSM dropdown. The custom field created for this shows just the top 50 records (sorted in ascending/ al...
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Hi I am trying to find out if Insight discovery can scan network connected tablets; iPads and Chromebooks. Does anyone have an answer on that ?
625 views 0 0 Deleted user June 7, 2021 -
Can anybody point me to a site running a customer service portal / widget. I'd like to see it on a front end please. Thanks in advance Jay
487 views 7 0 Deleted user June 7, 2021 -
Hello dear community! I am using Jira standard and Atlas CRM plugin. I am noticing that some client's names don't start with a capital. I would like to change that for them but for som...
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can anyone help is there possible to delete request type groups? I created "IT service management" template.
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Hi, Please help me, to convert this jql in nunjuck "Customer Request Type" in ("Acceptance Act (LC)","Correspondence (LC)","Agreement (LC)","Director Order (LC)","POA (LC)","Shareholder Dec...
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Hi Team, I have used Insight Object Field on jira screen to pull the data from Insight. In Insight the Object has 500 values but the field on jira is showing only fist few values , which is upto 50 ...
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Hi Atlassian, I was wondering there is no equivalent ticket created on the added Microsoft email account in email requests. However I received mails in the provided email address. Also the Status i...
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Jira Service Managementを法人対応のカスタマーサービスとして、活用しています。 その中で、課題の作成時に定型文が使えれば便利だなと思っています。 課題の「作成」を押下後に「説明」欄に、例えばですが以下のような定型文が自動で入ればと思っています。 ・担当者名 ・ご利用の商品 ・商品のシリアル そのような設定方法はありますでしょうか？ ご教示いただけますと幸いです...
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Hi Team, We are building a Asset management system, where we have used Insight as CMDB to store our data. I have created insight object fields to pull the data using Insight. Data is being pulled c...
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I would like to use the form in my business project to let people internally and externally request bookings for training or demos by creating a ticket. When I send the form to someone other than a J...
5,010 views 5 0 Deleted user June 6, 2021 -
I want to auto move the ticket when assignee commented with a word "vendor". how can i add a condition with like comments contains.
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Hello, I would like to customize my jira service desk to look something like CharlieTravelSyndey (with a search box and groups showing on the same page as the request types) The current...
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When reporter send the email to service support, normally it will create (open) a case automatically. My inquiry is how to, when respond / comment / or reply to customer, automatically include...
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We got a question on when someone open the case via email to us. What our flow does is to respond with email to involved customer. However, this does not include the one in CC:. Only a reporter will...
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Hi, Is thereany way to view incidentsof allprojects in oneplace Thanks Hema
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Automation - Create a new Global rule When I try to edit the details of a rule - I cannot edit The Scope of the rule. It has one project I can work with, and I need to work with multiple projects. ...
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Hi All, I'm looking to see if it's possible to prevent the creation of a ticket based on the email address domain or title. I have an automation set up to close out tickets based on titles, but we g...
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I would like to set a custom field (drop down list) which content depends on the request type selected. Is it posible to do this? Thank you
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