Restrict users to internal comments only

[Jamie]

I want my developers to have access to the tickets and to be able to make internal comments, however I don't want them to send comments visible to the customer - this should be left to the service desk agents.

I don't see how to manage that anywhere can anyone help?

[Piotr Zadrożny _Eyzee_ · Accepted solution]

Hi @Jamie 

I am not really sure if this solution works for you but you can simply not give those developers license to Jira service management (only grant them access to Jira Software/Work Management). They will be able to create internal comments but will not be allowed (or even see an option) to create comment for the Customer.

Best regards,

Piotr

[Jamie]

Thanks @Piotr Zadrożny _Eyzee_ - yes that does help.  Would be great to be able to set this on a project level, but as a workaround this ... works.  :)

[Jack Brickey]

This is the proper solution. JSW licensed users are given Browse and Comment permissions in the JSM project which allows them to make internal comments only.