Community resources
Community resources
Community resources
Jira Service Management
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Hi, I've been wondering how the service relationships work. My situation represented by a simplified example: There are 2 services defined, P and Q P contains Q There is a rule for an alert tha...
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Hi! I'm a little bit confused. trying to use the Jira integration with Google Spreadsheet. I'm looking for creating an automated KPIs dashboard. I have a report in Service Management which shows Bu...
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Мне нужно чтобы исполнители группы (команды) № 1, не видели среди своих задач, задачи группы (команды) № 1. Или. Чтобы исполнитель № 1, не видел среди своих задач, задачи исполнителя ...
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In Jira Cloud tab, I want to remove Assignee and Reporter column, and add a custom field, like "hostname". Is this possible? How can I do this?
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I would like to understand how to add change request and task to the side bar for easy access to them. Thanks for your help
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Hola equipo! Tengo una consulta, administro y configuro Jira Service Management y nuestro cliente nos solicita lo siguiente: Quiere ver (Como se muestra en la captura) un ranking de clientes, j...
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This seems like a really basic helpdesk feature that JSM is unable to complete without creating a workflow/automation/transition. See image. User has responded to a ticket - a duplicate has be...
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Hi, I have an Onboarding project in Jira for new clients. For each new client an issue is created from Pipedrive to Jira. After the onboarding of the new client is done I want to copy this issue t...
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Dear all, We are actually testing Dynatrace integration with Opsgenie. For that we use teh Dynatrace webHook v2. During our test we receive the following sample json inside variable Problem Detail ...
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- opsgenie
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I need to generate a report that shows how many tickets that I am included as a participant.
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Hi! We have a problem with a customer portal on Jira v8.14.0 Jira service management works properly, last change was a creating a custom field on a one of projects. After this change a system ...
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Hello, I have the following use case: a support team would like to handle requests from their external client via their internal JSM instance. The client would like to create a single custome...
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Hi. Jira service. How we canide task for users from antoher team?
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I'm trying to generate some reports specific to my needs. I can ofcourse take the data out but I prefer to find a way to do it within OpsGenie website if possible. Is there a way to create a custom...
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Hi Team, I want to integrated JIRA Service Desk (Data centre ) version with Service now. Are there any add-ons ? Also is there any other way of integrating them.
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We have a group email set-up for a client support@xxx.com that allows them to Report a incident in our Jira. This seems to work fine. But can a group email set-up be used to view, comment, edit a t...
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Trying to set up OpsGenie to manage Incidents and am as far as setting up a Conference room for Incident Command Centre, but don't see the 'Conferences' tab under Teams or under settings.
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Hi there, is there a way to identify requests of the same type out of different portal groups? The case: we have one portal group for CMS related issues, one portal group for another type applicati...
527 views 4 0 Deleted user June 8, 2021 -
Hello, I have setup some automation rules using the SLA Breached trigger. However I am prompted with random failure errors such as the below: As you an see, this has not been triggered by an i...
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Hi, We have requirement to show customers the request types available based on there groups or role ? We have different portal groups can we allow based on permissions for different customers diffe...
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The rule I'm trying to build is: When a support ticket transitions to status X Look for linked issues "Is caused by" Copy the fixVersion from the linked ticket to the fixVersion field of the supp...
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I have 1 project called 'IT helpdesk' and I'd like certain customers to be able to raise issues/ requests under this project. I also only want customers within the same organisation to...
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For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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Want to try Jira Service Management out but cannot create any Project. Getting Error: We couldn’t create your project Something went wrong, please try again.
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We are a company that stock and issue uniforms to the employees and we are are looking to move away from the current inventory software as it's out of date. Is there a stockroom feature or add-on av...
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