Community resources
Community resources
Community resources
Jira Service Management
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I have three escalation policies: P1 - Critical Incidents a critical piece of software is down or Infrastructure is down. P2 - A critical piece of software is not functioning properly and needs a...
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I'm using JSM cloud for HR service management and would like to restrict access to a particular issue type because only a specific list of users needs access to view and edit those service requests. ...
- Question
- cloud
- jira-service-management
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I need to use JQL to find a custom field value to be the same in two different project issues? So project A issue drop down field value to = the value of project b issue drop down field value. ...
- Question
- cloud
- jira-service-management
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In our servicedesk we have 3 groups of people, and would like to use queues in the best way. The 3 groups are named "1. Level", "2. Level" and "3. Level" If we look at the workflow for Incident man...
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I really like the Teams v2 bot, and I would like to use it to assign alerts to different members of my team. How ever when trying to assign a task to even myself, the bot simply returns null. &n...
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I need to know if there is any way in which I create an atumation that controls if all members of the team have logged 8 hours and if there is one who didn't, notify its PM or leader.
- Question
- cloud
- jira-service-management
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I need to know if there is an addon or plugin that allows every time an agent answers to a customer, who has created its ticket by email, to put a personal signature. For example John Doe Phone Numb...
- Question
- cloud
- jira-service-management
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How can we change the email address for the user setup currently as the Org & Site Admin User for our Service Desk site? I can't seem to find any possible way to do this. Thanks- Michele
- Question
- cloud
- jira-service-management
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I would like to know if the Jira Service Desk has integration with WhatsApp, for opening tickets, chatbots, this things. I saw some news that would implement, but i didn't see anything about the l...
- Question
- cloud
- jira-service-management
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So i want to have a satisfaction survey in customer portal. I want him to rate service and leave a comment with it. Is it possible to have this screen in customer portal ? Or it is only possible vi...
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With our configuration on the Customer Portal a user has the ability to add a requested participant even if he/she is not part of our portal/organization. Using the agent view, requested participant ...
- Question
- cloud
- jira-service-management
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Hi Community, Since Insight was recently released as part of Jira Service Management Premium and Enterprise plans, this question has come up a lot. Currently, there isn’t a pre-built template fo...
- Article
- asset-management
- assets
- cloud
- cmdb
- insight
- +1 more tag...
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Hi, I wounder if I could change the background image and/or the text when there are no more tickets in the queue? Its more a funny thing then absolutly nessacary but nice things makes life more enj...
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Hello, I wondering if it is possible to set a dynamic dashboard based on user's groups membership ? The aim is to limit the number of dashboards and to provide users' view of queues they ar...
- Question
- cloud
- jira-service-management
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Hello all , currently we use Opsgenie from graylog 3 and 4.0 with Alarm Callback But from Graylog 4.1 the legacy alarm callbacks will be deprecated therefore the existing plugins will not wor...
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Hello, We purchased Opsgenie with stardard plan recently. Ive got pretty much all other things sorted out, but voice notifications are causing some issues. Ive updated my user profile to have mob...
- Question
- opsgenie
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Hello everyone, I was wondering if it is possible to automatically change the status of an insight object related to an ongoing incident on Cloud. I was searching the internet and all I could ...
- Question
- cloud
- insight
- jira-service-management
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How to create an Alert by E-Mail and/or create a JSM Issue, when an Objects Date Attribute is due (defined by query, maybe on Due Date or one week before) Should be a single E-Mail/Issue per Object ...
- Question
- cloud
- insight
- jira-service-management
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Hi, I'm using a table for requests, such as, firewall request. The problem is, issue viewer screen is too narrow. so my table is corrupted. Is there a way to exapnd view width to fit my table? &n...
- Question
- cloud
- jira-service-management
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Hi, I have the following questions about the OpsGenie to JSM integration: How do I control the fields that OpsGenie will pass to JSM. At present, all that is passed is the summary. I unders...
- Question
- jira-cloud
- jira-service-management
- opsgenie
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Hi, I dont know why I have multiple tickets assigned to me or have solved multiple tickets and there's just 1 ticket under the "assigned to me queue". Does someone know why? Thank you Alejan...
- Question
- cloud
- jira-service-management
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Hello, I've created and updated all organization for all customers in the system, I've also included the organization Field in the Project Queue, however this field is empty for many old requests. ...
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Hello frns, I am trying to find issue collector in my Jira service Management but unable to do so. Can you please help. I need to put it on my webapp to allow my customers to report...
- Question
- cloud
- jira-service-management
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Hi I am doing some test runs on JIRA service management and my requirement is as follows; - When the customer raises the ticket here and updates the comment I need the customer to be able to edit i...
- Question
- cloud
- jira-service-management
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Hi Our HR has been looking into service desk options and on this page https://www.atlassian.com/itsm/esm/hr-automation-best-practices they came accross a Give Kudos section which they would really...
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