Community resources
Community resources
Community resources
Jira Service Management
-
Hi, We have a single and a multi-select field on a JSD project. And those fields contain lot of values which needs to be updated regularly every week. Is there a way we could auto update them via a...
-
I am trying to add a request type/option to have an external team member submit a request for a software project on Jira. I have done this before with Service Projects but cannot find how to do so, o...
-
Hi, We are using jira service management standard subscription. Our global automation limit is not enough for us. At this time we are not going to upgrade premium. Are there any plugins to h...
-
There is an article about login-free portal for Jira Service Desk It's mentioned that agents see the new request channel type Anonymous Portal. Is it possible to make it not anonymous...
-
Incident Request type has drop down lists for Operational and Product Categorizations. How/where can you edit the contents of the drop down? I found this topic from 2017, but am unable to se...
1,269 views 1 0 Deleted user June 4, 2021 -
Good afternoon, I think I am facing a bug or a problem regarding fields in screen. Already checked in field configuration, screen schemes, screen etc. First of all we have a sim...
-
Hello all, I have a question regarding the order of appearance for KB articles in Jira Service Desk portal. I am aware of the "smart graph" technology which is - if I am informed correctly - ab...
-
I can't access the projects anymore... Every time I try to access them I see the error below: I already tried to log out but it's still happening the same error.
-
Hello Team, We have an email XYZ email registered to JIRA - https://XYZ.atlassian.net/ We usually receive a ticket generated in JIRA whenever we receive emails to our mailbox. But toda...
-
Hi Atlassian, I would like to ask if how to turn on automatically the "Notification On" in Help Center(Customer Portal). I need this from "Notification ON" automatically not "Notification OFF"...
-
Hi Atlassian, I would like to ask if how to turn on automatically the "Notification On" in Help Center(Customer Portal). I need this from "Notification ON" automatically not "Notification OFF"...
-
Hello Experts, I have a question regarding the attribute linking between the Insight object item. I have a server named Server1 with a 4-port Ethernet, and I also have a 24-port Ethernet...
-
Dear all, We have some issue while trying to mapp different fields from Dynatrace payload to Opsgenie. Based on the documentation, there is a custom pay load define as below : For exem...
- Question
- opsgenie
-
Hallo! Wir möchten unseren Kunden zum Jira Service Management hinzufügen, aber leider funktioniert das nicht. Er erhält keine Einladung. Woran kann das liegen? Danke und LG Irmella
-
Any queries submitted by email are not being received on the Jira Service Management Portal. Are we missing any customisation?
-
Hello, how can i change the Timezone in the Customer Portal of Jira Service Management (Cloud) I want to change from AM/PM to the German Timezone so instead of 2:00 PM --> 14:00 Thank...
-
I want to use the change calendar for incidents https://support.atlassian.com/jira-service-management-cloud/docs/show-change-requests-on-the-change-calendar/ It seems to only work for changes, ...
-
Hello everyone, I have a question regarding automations on jira. We have jira connected to our gitlab but it seems that automation rules to transition issues doesn't work. We have set up thr...
-
Wanted to get thoughts on if anyone has been able to configure permissions in next-gen SD. These are the two requirements my team needs in next-gen. Users (reporters) who raise tickets can only see...
-
Hey Community, I’m Gabriel, the Product Manager who looks after Jira Service Management’s Change Management features. For those of you who are interested in using Jira Service Management to manage ...
-
Hola Buena tarde, soy nueva en esto y quisiera saber como podria instalar jira service management dentro de nuestro servidor; si alguien me pudiera orientar me seria de gran ayuda.
-
Hello, using the new automation way, how do I automatically transition the status of a ticket between Waiting for Customer and Waiting for Support every time a public comment is added to the ticket?...
-
Hi community! I'm having the following problem: I have setup automation rules inside a single project (issues are created with mail handlers) and although these rules are optimized, the total proce...
-
I am trying to create a dependency between the field Affected services and a Insight custom field. An affected service can have multiple CIs attached to it. I can't seem to be able to create a...
-
Hello, Currently, my organization has Jira Software and Jira Service Management. Essentially, in order to accurately track time of all team members, we want to have views and roadmaps, etc. of what ...
- Question
- halp
- jira-service-desk
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 7 | |
| 5 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 4 hours ago | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |