Community resources
Community resources
Community resources
Jira Service Management
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Hi there, Is there a way to create an automation in a Kanban Project that would create 1 Epic from an email that is received from a client or an outside source (for example from a diff...
- Question
- cloud
- jira-service-management
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Any reflection on the below: How to automatically remove a request type from a portal group? I have been trying to use the automation rules (namely: "Send a Web Request") since this can...
- Question
- cloud
- jira-service-management
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Hello Everyone, Im able to authorize my Incoming Mail using OAuth2.0 but when I test the connection I get the following error Error Unfortunately no connection was possible. Review the err...
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Hello :) I am trying to clone an issue from a Service Desk project to another project but I want to keep the initial requester name in the description field. Could I do that with an au...
- Question
- cloud
- jira-cloud
- jira-service-management
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Hola buenas tardes, Actualmente estoy generando una incidencia en JSM y en opsgenie se genera una alerta despues de la alerta se genera un incidente en opsgine y como existe la conexion entre opsgeni...
- Question
- opsgenie
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Hi, there is a way to export via API Rest or Plugin in the same format csv like web interface?
- Question
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Goal This article discusses how to route incoming calls from an Incoming Call Integration in Opsgenie based on time of day. This is useful for users who may want calls coming in during certain hour...
- Article
- opsgenie
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Good Day...in Jira Service Desk when a request is emailed i have 1 user that is not receiving updates. His name appears as the reporter rather than as a email address like other users [emails a...
- Question
- cloud
- jira-service-management
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Hi. I'm new to Jira and I'm looking at setting up a couple of projects, primarily for our IT support team. We'll be purchasing the standard version once I've finished configuring everything wh...
- Question
- cloud
- jira-service-management
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In JSM premium, is there a way to utilize Insight for multi tier categorization ( 3 level cascading)
Hi Team, In JSM premium, is there a way to utilize Insight for multi tier categorization ( 3 level cascading - Eg. Category, Subcategory and Item). I am trying to explore the same but would like som...
- Question
- cloud
- jira-service-management
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Hello, I just want to know if there will be any problem about doing a redirectig by CNAME. It would be a redirect from "team-1582275311695.atlassian.net" to "team-1582275311695.atlassian....
- Question
- cloud
- cname
- jira-service-management
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I want to send customized emails on workflow events to internal users/agents in Jira Service Management . Followed below article , but the subject and content of email is not matching the te...
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I'm trying to connect to Jira using python, but my python applications gets stopped after running for almost 1-2 minutes long. Basically it shows: "python.exe has stopped working" My code is as bel...
- Question
- atl-dev
- cloud
- jira-service-management
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Hi, I have two Jira cloud products. Jira Service and Jira Software. On the Jira service, I have 8 users, and on Jira Software, I have 15 users. If the app is compatible for both and if I purchase th...
- Question
- cloud
- jira-service-management
- jira-software
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Hello everybody. I have created a script to find the value of the epic link field and add it to a new field. The script does not give me an error but it appends the object value of the "epic link" f...
- Question
- cloud
- jira-service-management
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最近ジラサービスマネージメントを使い始めた者です。 カスタマーデスクとしての利用を行っているのですが、特定のメールアドレスからのリクエストが行えません。 確認したところ、バルクメール扱いになっている可能性が高い事が分かりました。 「管理」→「アプリケーション」→「メールによるリクエスト」→画面下の「メールアドレス」→「ログを表示」→「ログ処理中」を確認すると、該当のメールのステータスが...
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Hello, Starting March 23-24 we stopped receiving any email notifications, recovery links, verification link from JIRA or any atlassian domain. There where no known changes in our email conf...
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Hi there, I wanted to know how I go about adding a pop-up window for comments when a JSD agent changes the workflow status. At the moment an agent would add a comment informing the colleague that th...
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Dear Community, I am facing the below issue whenever I am running Post-function groovy script in Jira ( with ScriptRunner plugin) for calling a SOAP WebService or a REST API call. 2021-04-2...
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Hello, I have a scope of work to consult with the client and migrate the existing ITSM capabilities in ServiceNow tool to Jira Service Management. I would like to know the high level st...
- Question
- jira-service-management
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Is it best practice to convert an incident to a change, or link an incident to a newly opened change (closing the open incident)? 1. I don't want to lose the history. 2. I don't want my incident qu...
- Question
- cloud
- jira-service-management
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Hi, is there a way, to only allow access for the Report function in Jira Service Desk for 1 user? If yes, do i need for this an systemadmin license?
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Hi, I am looking to see if there is an option to add in our services in bulk? via a CSV upload etc.? Looking at probably ~100 services that needs to be configured via the services->add service o...
- Question
- cloud
- configuration
- jira-service-management
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I am testing out Insight as a CMDB for our tickets' linked assets. I set up a custom field on our tickets for my Insight schema that includes all of our assets, but when I click the dropdown it only ...
- Question
- cloud
- jira-service-management
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When I use Jira Server, I love to use Upper banner for announce to common user. But I can not find same feature from JSM cloud. I searched same issue it from community. In ...
- Question
- cloud
- jira-service-management
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