Community resources
Community resources
Community resources
Jira Service Management
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Excited about the JSM automation capabilities! I'd like to auto-reply from JSM when an email is received with a particular email address. I think you would call the "From" address as the Reporter? So...
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Hello Good afternoon, due to my lack of asset management currently in Jira, I´m planning to create a project for such purpose, and the link it to a project for requests/incidents... Create a ...
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Hello I have configured the Change Type field like obligatory in the Change's screens, this fields only is defined to use in change's screens, but when I am creating a new ticket like Incide...
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Trying to use Opsgenie's 'Custom Value to Opsgenie priority' option with value P{{severity.substring(2,3)}} to mapping the severity field received from the Azure Common alert schema without succ...
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I need to hide categories that are not related to all customers in others work I need the customer to only see their categories in the portal. Please advise how to this. It is urgent as w...
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Is there a concise description and illustration or example somewhere of the difference between issues, issue types and sub types, request types, portal groups, and fields? I am lost, keep going round...
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Hi guys! Can i make a report of issues marked as favorite on Jira? How JQL sintaxe for it? Thank you so much!
- Question
- jira-service-management-server
- report
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When a comment is added to the issue in JIRA Service Management, it is reflecting in Opsgenie. However, when the comment/notes added in Opsgenie, it is not reflecting on the issue in JIRA Service Man...
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Hello, Im trying to set up IT Service Desk portal the way it recognizes current user. The goal is to create "hidden" field that will be populated with Reporter information. I want to link it to ...
417 views 0 1 Deleted user August 13, 2021 -
Hi. We have a Jira project where we need more than 30 request types. We are currently set up as a next-gen project but we are curious if classic projects have access to more request types. I have s...
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Hello I have questions about Claiming the Jira accounts from users that are using my company's domain? I know that once I claim them, I have control over their accounts. But what...
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I would like to know how to allow team members to add overrides for one another. They switch on call shifts and don't always change it for themselves. Is there a way to allow users to create override...
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Can someone explain the naming convention behind the various different images I can pull from the Docker Hub ? Some are obvious but others are not (to me at least). Also if there ar...
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Hi Guys, So I need to create a new Portal form from a Requirements document which is 4 pages long, obviously I dont want to recreate all 4 pages is there a way to embed the Requirements document in ...
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...omment from the non quoted email body Default Cloud Mail Server Bulk: ignore CC Assignee: true CC Watchers: false Create Users: false Notify Users: f...
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How can I link Service Management or Work Management Jira tickets to a postmortem in Opsgenie. I only have the option to link tickets from software projects. Is there a way to enable it or crea...
- Question
- cloud
- opsgenie
- post-mortem
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Hi all, I am trying to make a script that assigns Customers to an organization upon Issue Creation with Scriptrunner. I have used the "Add user to organization" method documented here: https://...
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Hi i am trying to add approver request and send email for rejected to reporter . Need some help here
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Hi all, Is it possible for my Jira Service Management (Cloud) to integrate with Okta so the jira-servicedesk-users, the guys who work the JIRA tickets, can use Okta for SSO? Thanks,...
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the transition was in Waiting for approval. we have 2 approver. we want to move on the transition even there is 1 to approved the request. where can i adjust it? is in automation or in the workflo...
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Is there the possibility to add service desk user (in the portal) only with reading rights? As far as I can see it's just possible to add customers to an organization but there is no seperate ...
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Hi everybody, my colleagues asked me that they want the system to show a badge (or something similar) near every ticket in their queue with an unread reply from the customer or when there's a ne...
431 views 1 0 Deleted user August 13, 2021 -
Hi community, I am still learning the ins and outs of JIRA and I'm currently trying to set up a customer portal for our customers. We have two distinct service desk projects; one fo...
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Since Jira does not allow sub-tasks to have customer request types, as a workaround to having the customer see comments being made on the sub-tasks, is it possible to copy comments from sub-tasks to ...
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My company is currently using JIRA Service Desk, and there are customizations with radial buttons for the selection of Employee, Contractor, Third Party. I'd attach a screenshot, but my laptop is thw...
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