Community resources
Community resources
Community resources
Jira Service Management
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In an open issue, I can share it with anyone else in the company with the share button. But their names don't show up when I try to add them as watcher. I think maybe I missed something in the config...
- Question
- cloud
- jira-service-management
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I don't mean the general Jira Cloud/Server/DC differenes, but specific JSM feature differences, natively, out of the box, no additional purchases. For example, JSM Cloud benefits from Automation for...
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How to auto change a resolved status to closed after 2 days of no comments
- Question
- cloud
- jira-service-management
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If you reply to a service desk request email should it create a comment in the issue? We are pretty sure that's been a feature, but I've had reports of it not working.
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We have Jira Service Desk and Confluence. We have a Knowledge Base associated with one of our projects in JSD and the Related Knowledge Base Articles feature is displaying Confluence articles in our ...
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The option to share a service request with others in your "Organization" is great, but can we make "No" the default answer? Then the report can decide when to share a request with their team wh...
- Question
- cloud
- jira-service-management
- organization
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Hi everyone I'm trying to see if the HR project in Service Management is going to fit our needs. We're trying to create the below simple process: Once I get passed this sticking point I...
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Hello, I'm trying to set up Jenkins integration on a server of ours, but I'm seeing odd behavior in the logs and not seeing any alerts or notifications out of OpsGenie. As far as I can...
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We are in the process of setting up Jira Service Management (Premium Cloud) and would like the incoming email address to be one of our domain, rather than the @XXXX.atlassian.net domain. ...
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I am looking to setup TeamCity as the source reporter of changes to JSM. Has anyone done this?
- Question
- cloud
- jira-service-management
- teamcity
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Hello, Current state: Jira automated response to customer generates/sends immediately after the ticket is received. The customers knows it was not sent by an actual person in this case be...
- Question
- cloud
- jira-service-management
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When I click on 'Connect to Slack', I receive the following error in a dialog: {"error":{"message":"Invalid or missing CSRF token","code":"INVALID_CSRF"}} Please can someone advise on how to ...
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Hello We are looking to add the 1st page of the portal on Multilanguage support or switch the language before the user will login to the portal. The languages could be English and french for now. ...
- Question
- cloud
- jira-service-management
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Hello there, I´d like to ask you about SLA settings for a Project. The point is that it is not just about Priority but also Urgency and Impact. I´m usually setting Priority from Project settings -&g...
- Question
- cloud
- jira-service-management
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When a user submits a request, I want to pull their manager from Active Directory and pre-populate a custom field (manager) so I can set the Approver so the manager can approve the request. I ...
- Question
- cloud
- jira-service-management
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In a new JSM project, the default language is set to "Dutch" (where I come from). I would like to set this default to English. This is the only language we want to use within the system, so disabling...
- Question
- cloud
- jira-service-management
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I have created a few test tickets and selected organization "test". I have selected the reporter "anonymous" for example or someone who is not in the organization. When I search for tickets on test o...
- Question
- cloud
- jira-service-management
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Why customer don't see attachments field on screen?
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Hi, for a few days the newest entry within a ticket was displayed on top. Now I have to scroll down again... Was it a test? Was it a feature that got reverted? Can I switch it back on? We are usin...
- Question
- cloud
- jira-service-management
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Hi, I would like to change the title that's in the browser tab: "Jira Service Management" to something else. How do I do that? :) Attached is a screenshot for your reference. Thank you!
- Question
- cloud
- jira-service-management
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I really want to delete my account, but it is way too difficult to do. Can you help me?
- Question
- cloud
- jira-service-management
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Hi All, I am trying to set the Tempo Time add-in's custom field of account using the Jira Automation option to write a JSON. Ideally I want to set the value of the Account using the v...
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Please see the attached screenshot. We have field help for the field "Description". But it's below the entry box right now. How can I move it to below the "Description" but above the entry box? I can...
- Question
- cloud
- jira-service-management
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When looking at the list of articles in the Customer Portal, the customer sees the name/title of the article with first 2 lines of text that it pulls from the Confluence page. We would like to have ...
- Question
- cloud
- jira-service-management
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Hello all, Is it possible to change the menu bar and more specifically, can we change the label and color of the "Create" button? Thank you for your help.
- Question
- cloud
- jira-service-management
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