Community resources
Community resources
Community resources
Jira Service Management
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Our servicedesk registers issues from incoming emails. Customer accounts are autoregistered. Some people never returns, or leaves the company their email is from. Some incoming mail is spam an...
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Hi, Is there any chance to disable a participant from a ticket without removing his email? The goal is to be able to send notifications up to admin decision by enabling and disabling the participan...
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Hi, I am trying to build a service platform where I can track the products we manufacture and log the Jira issues associated with that sold product, as well as the customer who has that product. The...
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Our company has just migrated to using Jira as its service desk provider, and one of our main concerns so far is the formatting of email messages.. A lot of our users are not IT literate and so prefe...
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Hi , we are wanting to use automation to respond with a template for 3 different requests via the service desk portal, basically as a first generic response to a client that we have received their ti...
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Hi there, I do get notifications on newly created support requests from our clients, but I'm not getting notifications on requests created from people from my organization (or also Jira Softwa...
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hi everyone I hope I guessed the right section, but I can't find the Insight section. For now I use the rest api calls to check and insert some elements in a branch of an object schema. ...
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Hi, I have a question regarding customers who create comments with attachments on existing tickets via email. The e-mail body itself is nicely recorded as comment. However, the attachments ar...
4,184 views 6 0 Deleted user June 15, 2021- Question
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Hello everybody, I successfully use I-doit as a CMDB in my company. JIRA has just been introduced as the ticket system. I would like to create a link between Jira and I-doit so that I can use the co...
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The outgoing email address that our customers see, is in the format of jira John Doe (Jira) jira@ourdomain.atlassian.net Is there a way to change the outgoing email address to our own em...
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if user A and next level also dont pickup the call, will it auto call the call again to the level 1? or it will be stop?
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Hi, We have JSM premium We set up Sandbox and imported Production. How do we get automation also in the sandbox environment from production? Regards, Juan
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Hi! Looks like my "Time to resolution" SLA is not correct in the queue. As per the SLA, there is a time goal of 48hs for Time to resolution: However as you may see today is 15th ...
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I need to create a rule to tell JSM to NOT place any CC'd email addresses in the "Requested Participants" area of the ticket when an issue is opened via email. Can someone share with me how to do th...
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Hi there, My company wants to know if Jira Service Management is the right tool for us. It seems we will try with the FREE version first. My job is to learn the tool and show them how it works in th...
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Hello! Can someone please provide a list of methods to automate the migration of content (including custom fields) from a Service Desk ticket to a Jira Company / Classic Project? Please note: any ...
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The search function includes preceding or trailing punctuation when it searches for words. For example, I have an alert where the "description" field is: Transaction "Cisco Call Manager Alarm Manage...
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Hi there What is the effective way or method of checking and cleaning up Portal Customers? If there is a suggested / 'best practice' in doing so? I.e. Going to Admin > Products > Jira Service...
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When will I be able to attach documents in the Jira Service Management app?
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Atlassian did a great help article, but only seemed to solve half of the problem. I would like to hide the "export" buttons from the Navigator page and the Issue View page. In this help...
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Hi, Is it possible to load the create screen during workflow transition ? I'm looking to transition issue into a status and then get the create screen to load so the user can create new...
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Seeing dupicate tickets in JSM from email replies all over the community (here, here, here, here, ..) I decided to write an actionable article to get this fixed quickly. Problem 😨 Summar...
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Hi all, is it possible to restrict access on Service Desk internal Jira Forms? if possible How?
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We just migrated from server to Cloud. Similar Requests is a massive feature we are missing. I do have it enabled in the lab features, however I have one major issue with it. It doesn't s...
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Hi Guys, When I attach an excel file into a ticket, the customer receive an email with a link that he can click in order to download the attached file: I need to "revoke" Portal access to s...
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