Community resources
Community resources
Community resources
Jira Service Management
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What permissions do users need in Jira to create reports and dashboards using the eazyBI plugin?
- Question
- cloud
- jira-service-management
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Hi, I want to convert JSON Header into Groovy Script. I already try to write this script in my scriptrunner console : import groovy.json.JsonSlurper class Example { static void main(String[] a...
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Recently ran into an unexpected source of confusion with the opsgenie slackbot. Specifically, querying whoisoncall returns the participants in a non-deterministic order, and without the rotatio...
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Hi there i was trying to link a new kanban board to my service project, but not sure i am not able to do. So i was wondering is there any way to do that.
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We added an email distribution list as a customer and are able to add them as a requested participant to our tickets. However, when an individual on the email distribution list replies to the email g...
- Question
- cloud
- jira-service-management
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using regex validator against a field containing a 4 digit number (hour and minute of day), number is '1446', using ^[0-9][0-9][0-9][0-9] and it is failing. when i try the same in ht...
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Is this the correct documentation for Atlassian Insight Cloud Rest APIs? https://documentation.mindville.com/display/INSCLOUD/REST+API If so how do you setup a token specifically for Ins...
- Question
- cloud
- insight
- jira-service-management
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We have verified our Domain with a DNS txt record. Once the verification is all complete can we remove the DNS record just to clean things up?
- Question
- atl-rvw
- cloud
- jira-service-management
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I have found an issue with the syncing of searchable users with the user search field. Our LDAP connection sync is working perfectly and new users are able to login and submit tickets with no p...
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We are seeing the error message "You've sent the maximum number of notifications in 1 day for your plan. This limitation will be removed when you move to Standard/Premium (paid) plan after your evalu...
- Question
- atl-rvw
- cloud
- jira-service-management
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Looking for the white paper located here as that link just presents a page with an infinite spinner. Thanks!
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Hello everyone! I am currently working on a Post Function after the transition of a Service Desk ticket. When the transition happens, i have a script creating a new Issue in another project. It is ...
- Question
- cloud
- jira-service-management
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Dear Jira users, Can anyone please advise if the below is possible? We have a helpdesk with user all across Europe logging tickets. Their email domain is the same so there is no sign where the ...
- Question
- cloud
- jira-service-management
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I try to format the default texts in a paragraph field but it does not reflect properly in the form. For example, I format a text in bold when I set up the default text in the request form as ...
- Question
- cloud
- format
- jira-service-management
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Dear Community, Im currently drilling down on Jira Service Management und checking out several features, settings and many other attributes in order to learn more about the Cloud. When I wa...
2,235 views 4 0 Deleted user April 7, 2021- Question
- cloud
- jira-service-management
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Is there a way to format the checkbox field in a form in JIRA Service Management Cloud wherein its options are in separate columns? Visually, having a long list when you have a lot of options can be ...
- Question
- checkbox
- cloud
- format
- jira-service-management
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Hello, I'm setting up insight in Jira cloud version and noticed there is no LDAP import option? Does the import have to be done manually or will there eventually be a way to schedule automatic sync ...
- Question
- cloud
- jira-service-management
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Hello, We have some teams that are not fully in Opsgenie and some experts we consult that are not part of a team in Opsgenie. Some of our alerts are issues where we need to involve those other...
- Question
- opsgenie
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Hi Guys, I would like to show the Organization field in our Portal because some of my users can be associated to more than one Organization. Do you know an easy way to shows here the Organizati...
- Question
- cloud
- jira-service-management
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Hi, We're using JIRA Cloud and I'm currently setting up a Jira Service Mgmt customer portal with a Confluence space as a knowledge base behind. In the Confluence space settings, I s...
450 views 2 0 Deleted user April 7, 2021- Question
- cloud
- jira-service-management
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Hi All, I am trying to make few fields Mandatory/Required in Jira Request Type. But its not working/updating and No Errors are thrown. But I can make fields required in other Project. Please help...
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Hi I am having a problem while styling portal. The thing is when I change introductory text in portal settings it appears nicely in the top-left corner, but if I add logo, the text dissapears. ...
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Hi, we are facing following issue: If users/customers/admins are looking into the comments of a ticket & the comments have a long text, the text will be splitted in multiple lines, rega...
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URL is ultranautsextra.atlassian.net error message: Jira is locked for import but no import could be found Waited some time and tried uploading again but seems stuck in locked state
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We have a change request and I'm having some difficulties trying to make it so that we don't have one person approving the same issue twice. Our change request workflow has 2 statuses that require an...
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