Jira Service Management

Hi Do you have a JQuery which would allow me to see the list of tickets updated by a member or multiple members of my team within a timeframe. e.g. Display all tickets updated by John or Where John ...

• Question
• cloud
• jira-service-management

We're currently trying to evaluate whether Opsgenie meets our requirements, and I've mostly been at a complete loss as to how to do things. The documentation often features cropped screenshots that d...

• Question
• opsgenie

Bonjour a tous, j'ai un soucis d'administrateur.   nous avons depuis longtemps un ADMINISTRATEUR d'organisation qui s'appelle XXXY XXXY a quitter la société et j'arrive&nb...

• Question
• cloud
• jira-service-management

Hi all, The Survey Satisfaction survey stop sending emails after we have closed our tickets.  Nothing had been changed in our workflow. Had somebody the same problem and a solution for it?

• Question
• cloud
• jira-service-management

Hello everyone, is everything okay? I have a problem and I would like to know if anyone can help me. I have 1 portal on my Jira SD with 3 associated groups. For each group, I have a differentiated ...

• Question
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server

Hi, we're trying to connect Jira to GSuite, Jira gives this error message 'Unable to connect to G Suite Make sure you're connecting with a G Suite admin account and that G Suite Administrative API...

• Question
• cloud
• jira-service-management

When looking at an issue in the customer portal, is it possible for customers to see a direct link to a knowledge base article? Right now, customers can only see an issue's description, summary, stat...

• Question
• cloud
• customer-portal
• jira-service-management
• knowledge-base

Hello,   Please help top create a project, it says I have no permissions, though I am the account owner.   Regards

• Question
• cloud
• jira-service-management

Recently installed the Outlook Meetings plugin for Jira. However, when I try to login to Office 365 within the issue I am getting the following error message:  I used my admin Office 365 cr...

• Question
• cloud
• jira-service-management
• meeting
• ms-outlook

Hi all. I would like to know there's a way to prevent a Request from being closed/transitioned if it has a Sub-task or a Linked issue? I'm on JIRA cloud. Your assistance would be highly appreciate...

• Question
• cloud
• jira-service-management

Hi all, Scenario: We, as a team came up with 30 user stories at the beginning of the sprint. But as we proceeded through the sprint, about 8 tickets were thought to be unnecessary and/or irrelevant....

• Question
• cloud
• jira-service-management

I'd like to set up my Jira Service Desk project so that a customer may view all open requests via the Requests view. I've added the "Browse Projects" permission to "Service Project Customer - Portal...

• Question
• cloud
• jira-service-management

We are using JSD for communicating with customers. We noticed that people who are working on a particular Jira issue type, get a bug. Where the sender sometimes sees the name in the email of the coll...

• Question
• jira-service-desk
• cloud
• email
• jira-software
• jira-software-cloud

How to export Incident ticket details from Jira Service Management to PDF file ?

• Question
• feedback-forum
• jira-service-desk

What is the best / fastest way to update a field for all issues matching a condition? After a bulk data import, we have some temporary fields i.e. 'Assignee (T)' I want to update 'Assignee' to mys...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,   We are using the Refined plugin for our on-premise Jira service management, and we encounter a problem when we are trying to set up the knowledge base search.   Basically, we h...

• Question
• jira-service-management
• jira-service-management-server
• refined
• server

I have many attachments in each issue but only wanted to show the notification.jpg attachment. Here is my code but it does not seem to work: {{#issue.attachment}} {{#if (filename=="notification.jp...

• Question
• cloud
• jira-service-management

Hi, i have connected our Icinga Server to Opsgenie and all is working well. For a faster troubleshooting i would like to get the Icinga Check URL to Opsgenie, so i have only to click on the URL a...

• Question
• cloud
• opsgenie

Dear all, We actually receive in slack the following sample Dynatrace message format type as seen below : We plan to connect Dynatrace dirctly with opsgenie in order to receive that same messag...

• Question
• opsgenie

I have this {{#issue.comments}} Comment by: {{author.displayName}} at: {{created}} {{body}} {{/}}   I would like to change the comments format of date to be europe/madrid and put ...

• Question
• cloud
• jira-service-management

When i create a project, i do not see the usual name, details and templates option. Instead i'm given options to choose between Kanban, Scrum or Bug.

• Question
• cloud
• jira-service-management

Mimecast is blocked some emails from JIRA: Type10020 DescriptionIP Found in RBL Informationspamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?192.174.81.121   Anyone else h...

• Question
• cloud
• jira-service-management

Notifcations Page is Blank in service management project

• Question
• cloud
• jira-service-management

Hi there  I was wondering is there any way to archiving the jira boards? As i want to move the inactive and old boards which are not being used in the archive space.

• Question
• cloud
• jira-service-management

Hi all, I have a Jira Service Desk Cloud and use it as our internal ticketing system. The customers are coming from Office 365 AD which I own. Is there a way for me to integrate the AD with JSD ...

• Question
• jira-service-desk-cloud
• jira-service-management