Woningnet: Since monday 30 june comments for customers stay internal

[Seher Kazanci]

When i want to reply to a customer I put a comment in the ticket but since monday 30 juni I have notice dat my comment

For example ticket [SD-78056] Woonruimtebemiddeling (WRB) - Autorisaties - JIRA

You see here under the tab Interne opmerkingen aanmaken is active. Till Monday 30 juni the another tab Klant beantwoorden was active.
So when I don’t notice that, than my comment stays internal. My customer dos not receive my comment. Every time when I want to send a comment to my customer than I have to select the tab Kant beantwooden (answer customer). But we forgot this to many times.

Is it possible to solve this issue because all my colleagues have this problem. It is very inconvenient and annoying. How can we solve this? We want that the tab standard stays at Klant Beantwoorden

[Dave Mathijs]

Hi @Seher Kazanci 

This has been announced, please refer these posts:

• New Jira Service Management settings toggle: Set default behaviour for transition screen comments
• Changes to transition screen comment behaviour in Jira Service Management

[Seher Kazanci]

[Seher Kazanci]

Thanks Dave, i will take a look at that 

[Dave Mathijs]

Thanks to click the green Accept Answer button above my answer if it helped you.