updates on linked tickets in relation cause -> caused by between two projects

[Emilia KASPRZYK]

Hi,

I would like to implement the following scenario:

1. based on the task in project1 I create a copy of the task in project2 - done
2. I am creating an association of type: cause - caused by - done
3. after changing the assignee in the task in project2 I would like to insert a comment into the task in project1 with the assignment information
4. after adding a comment in project2 I would like to copy this comment to the task in project1

is this possible? if so, how to do the automation?

Help me please.

[Trudy Claspill]

Hello @Emilia KASPRZYK 

Yes, that is possible.

You can do that by creating an Automation Rule. Are you familiar with that functionality?

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

You would have to create two Multiple Project Scope rules, adding both projects to the Scope of each rule.

Rule #1

Trigger: work item assigned

Condition: project equals project2

Branch: For Each Linked Issue, link type = cause 
-- Condition: project = project1
-- Action: Add comment

Rule #2 would be the same, but the Trigger would be Comment Added

[Trudy Claspill]

Hello @Emilia KASPRZYK 

Was the information I provided helpful? Were you able to solve your issue?

I have edited my previous response slightly to add a Condition within the branch.

[Clara Belin-Brosseau_Elements]

Hi @Emilia KASPRZYK

As an alternative to Automation that can be complex sometimes to set up and maintain,

I can suggest trying our app Elements Copy & Sync to configure automatic cloning and syncing of issues. 

These are the steps to follow:

1. Create an Elements Copy & Sync recipe triggered by issue creation or manual action.

2. Define your custom link type (e.g., "causes") in the "Link issues" section.

3. Enable issue synchronization in the recipe to keep fields (like comments) in sync between the cause and effect tickets.

4. You can set one-way sync, in order to copy the comment from project2 to project1 

The app is for free during 30 days (and it stays free under 10 users), so don't hesitate to give it a try!

[Javier Pozuelo -Exalate-]

Hi @Emilia KASPRZYK I'm the community manager at Exalate.

You can do this with Jira Automation, though there are a few limits.

For the assignee change:

• Trigger: Field value changed → Assignee

• Condition: linked issue type is "causes"

• Action: Add comment to linked issue (use {{issue.assignee.displayName}})

For comment sync:

• Trigger: Issue commented

• Condition: linked issue type is "causes"

• Action: Add comment with {{comment.body}}

Keep in mind, cross-project rules can be tricky, especially across sites. If it gets too complex, a tool like Exalate can help with more flexible syncing.

Good luck with your use case!