Community resources
Community resources
Community resources
Jira Service Management
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2021 is flying by, and the Halp team has been hard at work cranking out new features for you. We’ve spent a lot of time this quarter adding improvements that offer a more streamlined experience for...
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Hi! Suddenly I've started to get a error when the customer tries to fulfill his profile. Also get 404 and I click in "View Profile" of the customer. Has anybody had these issues? ...
- Question
- cloud
- jira-service-management
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Hi , Im trying the support product for the system support, how long i can use this with 3 free user And later after using 3-4 months if i want to add more agents is it possible ...
- Question
- cloud
- jira-service-management
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Dear all, I am defining my list of Organizations where everyone of them has an email or multiple email contact available as Customer. How can I be sure that the automatic email sent by Jira to those...
- Question
- cloud
- jira-service-management
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I am exploring the Jira API for creating issues for the passed date. Is there any way via which we can set past created and updated date for creating issue using API
- Question
- cloud
- jira-service-management
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Hi there, in our Opsgenie there is already a team that has a Splunk integration. But I need to establish another connection from Splunk to Opsgenie for my team. As far as I understand Splunk only ...
1,192 views 4 2 Deleted user May 11, 2021 -
Guys, I needed to be able to access all of my JIRA invoices since 2016, but from February 2021 onwards, an "Invalid order ID" message, do you know what it can be? Who can I email to get these invoice...
- Question
- cloud
- jira-service-management
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Is it possible to send notification only when two alerts matching some rule? For example message including particular text. First alert is open with message: "Problem with A-1" Second alert is open...
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how to add watch to tickets in a project
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- cloud
- jira-service-management
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...hat the email has not arrived. From what I can see under the ticket everything looks O.K. (the formatting looks good in JSM, and the comment is there and added as public). Without being able to see t...
- Question
- cloud
- jira-service-management
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I want to see watchers and add myself as a watcher
- Question
- cloud
- jira-service-management
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How do I get issue time tracking to turn on in Jira Service management Cloud???
- Question
- cloud
- jira-service-management
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Dear all, in the OpsGenie documentation under the Service Incident Rules section It is stated that "team can contain up to 100 incident rules", so is It correct to say that the sum of the incident r...
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I have created an New employee onboarding form in JIRA service desk , which automatically creates a user object in Insight. The user has access to a number of business applicat...
- Question
- cloud
- insight
- jira-service-management
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We're having a discussion with a customer. It's about the integration of AWS, Promotheus and co. The customer has several Promotheus systems. Does the customer on the OpsGenie side only need o...
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Hi everyone, I am currently dealing with a situation where I need to monitor a multi-tenant infrastructure. We have several customers and for each customer we might or might not have more installatio...
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Hello There, I am looking out to extract a report which can help do an analysis on excel sheet. This report should contain who created, status(either close or open or other), descripti...
- Question
- cloud
- jira-service-management
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I would like to set the Assignee field on issue create based on the child value of a cascading select list. I am trying to use Automation for Jira and Scriptrunner unsuccessfully so far. What would y...
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Dear all, We have a special use case to cover which is as below : We have external customers who create ticket in Jira through an incoming Email Those customer does not have access to customer po...
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Hello, I have a serious problem with my new service management portal. 3 out of 4 issuetype show reporter = undefined (Anonymous when you look it up in the issue search) and therefore issues being c...
616 views 2 0 Deleted user May 11, 2021 -
Hi , While I am trying to install netxms plugin and enabling it I am getting below error and also below errors. I am uploading the netxms connector jar file to jira Manage apps ->...
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Hi, how do I get the option away when selecting a service desk project from the portal start age. It leads directly to "Learn more about" section, where you can find knowledge base articles grouped ...
- Question
- cloud
- jira-service-management
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I want to add custom field for an organization, I will then relate this field value with our salesforce instance to check if the organization has an active support contract. Currently their is no way...
- Question
- cloud
- jira-service-management
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Hi, In the "Service Project access" for my Jira Service Management Project I have configured "Choose who can send requests to "project" via support@company.com or the portal: Customers ad...
- Question
- cloud
- jira-service-management
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You may have noticed some recent changes to Queues inside of Jira Service Management (Star your favourite queues). Today I would like to introduce a powerful new feature designed to help teams manage...
- Article
- cloud
- jira-service-management
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