Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm configuring a new issue security level and currently testing. I need to allow the customer the option to Shared with other customers. At the moment when I share the request/issue...
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Hi everyone, I'm stuck with showing articles in categories on Service Management portal. I have some articles created and published, I created a new category, I added two articles to the category a...
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Hi all, in Jira Service Management, in the Customer Portal I can't see anymore the number of issues in the dropdown menu near the User Profile. The number is still on the HTML under openRequestsCoun...
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How can all users of the Service Desk Portal see all the Issues that have been entered by the Service Desk Customers in 1 specific project. I have a group doing UAT testing, they want to be able to ...
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Hola, Necesito de su ayuda, Estaba revisando las incidencias y me falta una, es decir, tengo la incidencia 1 y 3 , pero me falta la 2... busque pero no la encuentro. Ingrese a Filtros > Todas las ...
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Hi, After upgrade from 7.13 to 8.13.4 auto approve automation dont work. When - issue created If- issue matches - User=currentUser() Auto-approve- approve. Can someone help me?
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I need to send a notification to a certain user after an issue has been in a specific status for two weeks. I believe I can do this through automation rules but I am unsure what triggers etc. would b...
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I would like to add custom fields to the approval emails, which have the "Approve" and "Decline" options embedded in the email body. When an approver is notified, they should be able to see w...
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Is there a way to identify deleted alerts or an audit of the alerts that has been deleted.
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Hi All, We want to introduced new status in workflow. But we are facing some doubts like 1)We have one custom field as Technician Office Code in which we set the value of TCS and NIA. So let me ex...
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...roblem that I want to have the email text added as a public comment on the issue (for customer visibility as well - else thread information is lost ) in order to trigger status transitions and S...
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Hello! In his servicedesk portal, the client wants to see the date the request was created and the assigned responsible person. Please tell me how to set it up?
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Hello Guys Can we do the below using jira 1- Sending an email to myemail@company.com and once the ticket created, this user should receive a notification (by email) saying that the tick...
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Is there a way to find out which customers have viewed a knowledge base article? I can only find the display number of an article but no details.
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Hi We have an object that contains an Attribute that is of the type User We set this attribute using the REST API and we get the following error [[errorMessages:[], errors:[rlabs-insight-attribute...
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Hi guys, I've checked all settings in Insight for Cloud and I haven't found it but maybe I missed sth: is there a way to change the date format in Insight for Cloud? You know, e.g. attribu...
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Team...I want to have a internal portal where colleagues can submit HR and IT requests in the same classic project...but I dont want the IT team to be able to review HR tickets and vice versa...How d...
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Hello, I would like to create a time to resolution alert in relation to the company's calendar.Namely, that the resolution be made before 5 p.m. (time indicated at the end of the day) thank...
272 views 0 0 Deleted user May 18, 2021- Question
- jira-service-desk
- jira-service-management
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Hello, we uploaded our own banner image for our service desk portal, but when the user clicks on the link to the Service Desk the space where our banner should be gets displayed in blue for almost on...
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How to configure webhooks in Bitbucket to trigger a Jenkins job to checkout only the pushed branch and run?
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Hai all, I created one connect app to show some third party data inside issue details page. I need to show a modal if a button clicked inside jira app. How to do that? If any possible ...
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Hi, I have searched threads to check that notifications are correctly setup on my side for my JIRA Cloud service desk project and they appear to be. In a lot of the threads Atlassian team members ha...
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Hi Team, We migrated to V8.16.1 and post that we are not able to add attachments into jira issues . Steps to reproduce: Click on attachment icon choose a pdf/txt/png data click on open A po...
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We use the JIRA widget for our product where if any client wants to raise a bug, they simply have to fill-up the form. In the form, we ask them to mention their email id as 'Your contact e-mail'. Is ...
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Good Day, Please advise me when creating an SLA, it automatically puts the Issues to Display(In JQL) to All remaining issues But it seems that not all request types are included into t...
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