En Jira service management en el Proyecto en la sección del panel izquierdo en CONOCIMIENTO -> Informes -> personalizados cómo se puede filtrar por los agentes designados al proyecto.
Como por ejemplo utilizando un droplist para seleccionar al agente del que necesito la información.
Hi Juan,
If I understand correctly, you are wanting to be able to filter a JSM report by the agents assigned to that project. There is not a drop-down filtering for users of those custom reports in JSM, however when you create a new custom report, there is the option for you to filter the series data by a JQL query.
That JQL filter could be used to restrict the issues to those of users in a specific group. For example, one way to do this would be to use a Filter By query such as
assignee in membersof("jira-servicedesk-users")
This JQL query will only return issues when the assignee is a member of that specific group name. I understand this is not exactly what you are looking for here, but this could be one way get close to the information I think you are looking for here.
Does this help? I am interested to learn more about what information you are looking for here to see if we can perhaps offer a better solution here.
Andy
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