Jira Service Management

How do I share a dashboard I created with only specific users on my team?    

• Question
• cloud
• jira-service-management

Hi! We have a problem viewing a file (PDF) that after the first three pages, Jira shows the remaining blank pages. If the file is downloaded, all pages are shown correctly. Does anyone know if this...

• Question
• cloud
• jira-service-management

I am setting up a JSM project that has a custom field with 3 values, Level 1, Level 2 and Level 3. Is there a way to calculate how long a ticket has been in each of those values from open to close? ...

• Question
• cloud
• jira-service-management

In ticket notifications for status or participant changes, the email notification shows me (Project Lead) as having updated the ticket or changed the Status. This is incorrect and does not show the ...

• Question
• cloud
• jira-service-management

I have given product access to a group, but the users are not added to the default group.  While the users can sign in to Jira Service Management, so they are getting some access, they can't use...

• Question
• cloud
• jira-service-management

Dear all, I have setup Jira Software integration within Opsgenie in order that when an alert is created in opsgenie then it also create an Issue in a jira project I have provide all information wit...

• Question
• opsgenie

...0000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/> --&g...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Bom dia, Estou tentando, mas sem sucesso colocar uma variável em um corpo para obter o id de uma conta de usuário do Slack.   Estou usando o método users/lookupByEmail e quando insiro o param...

• Question
• cloud
• jira-service-management

Hi Is there a way that customers can edit issues they have raised VIA the portal, like edit fields etc? Your help would be highly appreciated

• Question
• cloud
• jira-service-management

Hi, I'm trying to set up either an automation or workflow whereby when you close a problem, all the associated incidents automatically get closed, preferably with the comments on the problem resolut...

• Question
• cloud
• jira-service-management

Hi, I'd need to remove customers form a specific project while keeping them on other projects. I've had a look to the topics on the Community but didn't find the answer to my need.  I've trie...

• Question
• cloud
• jira-service-management

Required KPIs On time delivery % = (Completed stories / Committed stories )*100 Completed Reliability% = (User Accepted stories / Completed stories )*100 Effort Estimation Variance =(Estimated ...

• Question
• cloud
• jira-service-management

Hi all,  I am trying to set up the view screen for my issue, but I am having some trouble.  There are two fields (image attached) that do not show up on the view screen no matter what I d...

• Question
• cloud
• jira-service-management

Dear all, I have setup in opsgenie an Email integration in order to test the automatic creation of incident. When an email came in, it properly create an alert, but what I try to find out is how to...

• Question
• opsgenie

プロジェクト設定にある言語サポートの機能は、Atlassianアカウントを持っているユーザーがログインして、プロフィールで言語設定していないと使えないという理解なのですが、これをアカウントを持たないゲストのユーザーが使う場合でも、OSやブラウザの言語設定を見て切り替えるような使い方はできないのでしょうか？ 弊社サービスにて、Atlassianアカウントを持たない不特定多数のユーザーからのお問い...

• Question
• cloud
• jira-service-management
• language-ja

Hello! Relatively new to the backside of Jira and am in the process of setting up a small service desk combined with our engineering department. Currently at the point that my service desk projec...

• Question
• automation
• cloud
• jira-service-management
• jira-software

Hi all,  We have a service desk project where we don't use a portal, the issues form via API from a mobile app. The issues all come in as the same default issue type, and then we have a custom...

• Question
• cloud
• jira-service-management

I have an approval work flow to pick approvers for an invoice approval. But I also want to achieve that if the amount over 10k, the level 1 manager approve first, then the request goes to higher leve...

• Question
• cloud
• jira-service-management

not able to tag persons in sometimes. It is working fine in some time and not working some times.

• Question
• cloud
• jira-service-management

I'm new to the Jire service management environment. We've been testing it for serveral weeks now and have purchased a standard plan.   I'm wondering if there is an easy way to extend the func...

• Question
• cloud
• development
• jira-service-management
• portal

The current macOS JIRA app doesn't display approval requests properly (I'm unable to see when someone approves, or who). I can see who is on the approval list, but I can only see who approved a reque...

• Question
• cloud
• jira-service-management
• mac

How do I configure a custom URL to a portal site for Jira Service Management?     

• Question
• cloud
• jira-service-management

...ssuetype=10007,reporteruserkey=ug:3c0cb3eb-f259-46c6-9fc5-532ceddfb142,bulk=ignore,createusers=false,notifyusers=true,ccwatcher=true,ccassignee=true,stripquotes=false before it worked but I changed t...

• Question
• cloud
• jira-service-management

Hey Everyone, I have an automation rule I can't figure out. See the rule image below. Basically, I am firing a trigger based on new Epic getting created. Then I create another issue. Part of that is...

• Question
• addon-com.codebarrel.addons.automation
• automation
• cloud
• jira-cloud
• jira-service-management

Hello, I would like an OpsGenie incident to be automatically created when a JSM incident (submitted via a service portal request) is created with a certain priority level, or based on some other f...

• Question
• alert
• automation
• cloud
• condition
• filter
• +3 more tags...