Community resources
Community resources
Community resources
Jira Service Management
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Good Day, Please advise me when creating an SLA, it automatically puts the Issues to Display(In JQL) to All remaining issues But it seems that not all request types are included into t...
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Hi, I've signed up for a Free Jira Cloud account. I tested a bit around, and then didn't log in for a while. Then I got some problems logging in, and might have tried to sign up again Now I only ge...
- Question
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Hi Guys, We are using JIRA Service desk and wish to port the finally approved tickets into Netsuite. Is there a ready made functionality/connector for this?
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...nfo) and a private set for the IT team for installations and configs etc. All I have worked out is that I can run 2 confluence space and it seems only the KB one linked to JSM is public. Surely I don't n...
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Hi. I'm evaluating Jira Service Management Cloud. I have installed an instance with Standard Plan. I need to create a team managed project (aka next-gen). The documentation says that it is possible.....
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Is it possible to get the specific comment url through Smart Values? I'm working on an email notification when a ticket transitions to another status. Part of what I'd like to include in the c...
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Hi ! Despite having our language settings in Spanish for JIRA Service Desk, some of the predefined filters and some of the fields remain in English (only a few of them, the rest are in Spanish). I...
- Question
- jira-service-desk
- jira-work-management
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Hi. I am having a system that sends me emails containing information like this: ASSIGNEDOWNERGROUP=2LGSD; EXTERNALSYSTEM=PHONECALL; OWNER="XXXXX"; TEMPLATEID=1225; REPORTEDBYID="XXXXX"; ...
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Our JSD on cloud used to add customer replies to notifications as comments to the request. However this stopped working with no obvious reason. Is anyone experiencing the same issue?
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Hi, Can someone please help configuring some smart values for some insight Custom fields. I'm using Project Automation to automatically update the Summary of issues logged through t...
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Including the Jira Service Desk widget on the page results on multiple cookies being set: e.g ajs_group_id and ajs_anonymous_id. Is it somehow possible to disable the cookies for this widge...
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We would like the Assignee field to change to Unassigned automatically once a Reply is sent to a customer
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I have been battling configuring SSL on our Jira Service Management (JSM) for the better part of 2 weeks. I have it up and running and I am able to connect via HTTP or HTTPS but I can't seem to...
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In OpsGenie, I want to change the naming conventions for the incident levels from P1 to P6 and have the ability to remove incident levels. How can I accomplish this?
- Question
- opsgenie
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Hi, I am new to the Jira admin side and need a few help regarding assigning people to the project and raising, tagging etc. Please can you help
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Hello, im wondering if its possible to have a bulk announcement a bigger amount of boards and not to do it to each single manual. We have 20+ boards and it will get even more - and we would like to...
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Hello We installed an app (Git integration for jira cloud) and external users are not seeing the app. The external users have access to a certain project and everything is ok there, except for not s...
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Hello, Can we create an automation rule/way to set Opsgenie shifts on-call schedule for every week? Thanks, Zaid Darras Systems Administrator
- Question
- automation
- cloud
- on-call
- opsgenie
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Hi All, We have installed "OpsGenie" and configured to point to ServiceNow Dev Environment. As Opsgenie is Bi-Directional that is any alerts created in Opsgenie will auto create Incidents in S...
- Question
- cloud
- incident-management
- opsgenie
- servicenow
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Hello, In JSD, how can a user see other user's tickets? Also, how do I satisfy a requirement where any user should be able to comment on a user's ticket and the notification should be received...
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Good day, I've created a request type on the Jira Portal, that when selected, will display a ProForma form. How can I pull proforma field value to create a automation rule to update the request t...
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Hi, I am trying to figure out which permissions are needed to successfully link issues between two Jira Service Management projects in the same instance. I want to link issues created in Project 1 to...
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Hello I am unable to see a check box to perform issue action on Queues in Jira Service Desk. Not able to see check boxes on each of the issue in Queues page, can any one help me on resolving ...
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Hi all, More of a nicety but was curious if anyone knows how to change the name of the "Automation for Jira" bot that sends automated comments, transitions issues etc. In Legacy automation you ha...
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Hi all, I am trying to get the last comment and check if that contains a string. If string found transition the issue. Trying to do this via scriptrunner. Have created the below script and adde...
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