Community resources
Community resources
Community resources
Jira Service Management
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Hello, Can we create an automation rule/way to set Opsgenie shifts on-call schedule for every week? Thanks, Zaid Darras Systems Administrator
- Question
- automation
- cloud
- on-call
- opsgenie
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Hi All, We have installed "OpsGenie" and configured to point to ServiceNow Dev Environment. As Opsgenie is Bi-Directional that is any alerts created in Opsgenie will auto create Incidents in S...
- Question
- cloud
- incident-management
- opsgenie
- servicenow
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Hello, In JSD, how can a user see other user's tickets? Also, how do I satisfy a requirement where any user should be able to comment on a user's ticket and the notification should be received...
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Good day, I've created a request type on the Jira Portal, that when selected, will display a ProForma form. How can I pull proforma field value to create a automation rule to update the request t...
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Hi, I am trying to figure out which permissions are needed to successfully link issues between two Jira Service Management projects in the same instance. I want to link issues created in Project 1 to...
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Hello I am unable to see a check box to perform issue action on Queues in Jira Service Desk. Not able to see check boxes on each of the issue in Queues page, can any one help me on resolving ...
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Hi all, More of a nicety but was curious if anyone knows how to change the name of the "Automation for Jira" bot that sends automated comments, transitions issues etc. In Legacy automation you ha...
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Hi all, I am trying to get the last comment and check if that contains a string. If string found transition the issue. Trying to do this via scriptrunner. Have created the below script and adde...
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Hi All. I would like your assistance please. On JIRA, there's a Due Date field, I would like to know if there's a way I can send notifications to certain people before and after the due date?...
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Hi All, i upgraded jira core from 8.13 to 8.16 and after that i want to upgrade Jira service desk from 4.13.0 to 4.16.0 version but i did not got any option from the UI. Could someone please let me ...
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Hi, Suppose I have a work Item in Azure DevOps having multiple comments and attachments, now I wanted to migrated that work item from ADO to Jira using CSV, how can I migrate with using any add-os?
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I created new Jira issue. I could choose start date and due date but i couldn't chose end date of my task.
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I have a requirement to filter the Breached vs. Met report by the organization who raised the issue. Is this possible?
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Hello, We have a cascaded select custom field. We also have an Insight object field. We want to set issue scope (IQL) for the insight object using placeholders for the first selection in the casca...
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Hello, We had a user that was previously added as a customer to JSM. They couldn't log in and password resets didnt work. I deleted this account and then tried to add the user again as a cus...
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Hi there, Reassignment count is an important metric for us to understand whether our issues are getting to the right resources first time or bouncing around so we can address and improve those are...
- Question
- cloud
- jira-service-management
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Hi! I'm trying to find the "advanced" button for the email integration, but can't find it in the top right corner which is where this page https://support.atlassian.com/opsgenie/d...
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I'm attempting to move an Insight object from one object type to another...but see no way of doing this...at least nothing is standing out! How do I go about moving an object in Insight? I'd hate to ...
- Question
- cloud
- insight
- jira-service-management
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We have a "Custom Logo Support" project and a "Customer Service" Project. We sometimes have to move a ticket from one to the other. It becomes tedious when we have many tickets to move. Hoping...
- Question
- cloud
- jira-service-management
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Hello - is there a way to subscribe a knowledge base article in Jira Service Desk to be notified when there is an update. We have a page with the list of Releases. When we add a new release in...
- Question
- cloud
- jira-service-management
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Hi I have set up a project for our product our customer Success team supports but we have customers in NZ, Australia and the UK. In terms of SLAs (time to respond and time to resolve) what can...
- Question
- cloud
- jira-service-management
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...riority) if asynchronous: thread = incident_api.create_incident(create_incident_payload=body, async_req=True) create_response = thread.get() else: create_response = i...
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Looking for a way to capture additional relevant information on a component. This would enable us to: 1. Improve information we provide to 1st level support 2. Capture all relevant contact / ...
- Question
- cloud
- component
- jira-service-management
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I have automation rule that zeros's remaining hours when subtask is transitioned to done. If user has NOT entered any hours i.e. enabled time tracking for a particular subtask the automation fails. ...
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Hi, I've configured the OAuth2.0 authentication and an incoming mail server which utilizes the OAuth2.0 authentication. when I test connection for both of these, i'm able to successfully establish t...
- Question
- cloud
- jira-service-management
- mail-handler
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