邮件设置问题

[Kyrie.Huang]

点击项目设置，然后点击电子邮件请求进去提示没有适合电子邮件通道的请求类型。还有通道那的电子邮件怎么启用？

[Gaurav · Accepted solution]

Hello @Kyrie.Huang 

The Email Request setting list all the Request Type, defined for the project under

Project Settings / Request Types

In case, you feel that the pre-defined Request Types do not serve the requirements, you can Add a new one as per the requirements. The same will then start reflecting the list for Email Request and the settings can be updated.

Please accept the answer if this helps solve your query else respond and allow others to share input.

[Kyrie.Huang]

你好。那设置完之后客户怎么发邮件出来？我回复后客户在哪可以查看到？

[Kyrie.Huang]

你好。怎么同步Jira上的项目到帮助中心去？

[Gaurav]

Hello @Kyrie.Huang 

The email id mentioned on the 'Configure email request types screen', can be used by the customers to send the email. The customers would be able to track the progress or check updates using the customer portal.

All the updates (marked as 'Reply to Customer') from the Jira Service Management are auto-synced with the user portal and are visible to the customer.

Please let me know if this help.

[Kyrie.Huang]

你好。是在项目设置有个电子邮件请求进行自定义电子邮箱账户设置，设置完在右上角的三个点选择配置电子邮件请求类型是吗？

[Gaurav]

Yes, @Kyrie.Huang , that is the same email address that can be used by the customer to send the email.

[Kyrie.Huang]

好的。可我收到电子邮件了回复后在Jira上没看到我回复的消息。这个回复的消息在哪看
？

[Gaurav]

@Kyrie.Huangdo you mean when you are replying from email for an issue that has been created?

If that is the case, then you need to reply to the mail with the issue id in the subject line. The subject line should look like:

[ABC-123]: Issue Summary

[Kyrie.Huang]

是的。当我从电子邮件中回复客户已创建的问题时，客户没收到。

[Gaurav]

@Kyrie.Huang For the comment to be visible to the customer, it will need to be marked as Reply to customer.

This would be visible to the customer on the user portal. The user would receive an email as well for the comment.

[Kyrie.Huang]

你好。那如果我不登Jira进来那我怎么收到客户创建的工单问题呢。因为客户上周五向我这边创了一个工单分配给我，我等到周一登进去Jira才看到。

[Gaurav]

Hello @Kyrie.Huang 

Usually, the assignee to a ticket gets notified via email about the issue assignment.