I want to pull reassignments to a group through JQL/other.

[Muddassir Quazi]

Hi,

I want to return a result which is like, number of issues that were assigned to a group eg. 'xyz' on creation this is ok, but the latter part of this is, then this 'xyz' group routed those tickets to 'abc' group but the 'abc' group thought it is routed wrongly to them so 'abc' group routed those tickets back to 'xyz' group. So this is reassignment to 'xyz' group. So how many are such tickets that were routed back to 'xyz' group on a monthly basis.

The latter part is what I am unable to get through JQL.

Group is mentioned in a group assignee custom field coming from a plugin called Groupee Group Assignee.

Can you suggest any way?

Regards,

Muddassir Quazi

[Mohamed Benziane · Accepted solution]

Hi,

I think you will need to look at the history of each issue manually or with the REST API.

One solution that you can implement is to create some global transition in your workflow (wrong assignation) that lead to a new created status.

Let's say the group A assigne wrongly one issue to the group B, then the group B click on the global transition to assign back the issue to the previous group ine the new status.

Then with a JQL you will be able to find issue that was in some status and changed to the status. This will give you the number of issue that were wrongly assigned.

[Muddassir Quazi]

Hi Mohamed Benziane,

Thank you for the reply.

Okay, but for now if we drop the concept of wrong assignation and let's say if I want to know how many tickets were reassigned/routed back to my group/bin when I assigned it to some groups already. Is there way to find such a thing using JQL. Because I can't use was/changed operators for this custom field group assignee in the JQL.

And if want to extract such a report monthly in JSM, is there any native function of Jira for this or any plugin will be required?

We use JSM v4.15.0

[Mohamed Benziane]

Using JQL you will not find it, unless you try some addon in the marketplace.