Not able to login on Android App, hangs after clicking "login"

[marco]

I have my account on the web successfully setup, but when I was trying to log in in the Android app, I mistakenly clicked to log in using my private Google account, (which has no relation with my account on Opsgenie).

And it hangs there. I assume something went wrong on their server and is not handled gracefully.

I tried deleting all app infos and cache, and still get the same behavior () and I simply cannot move forward.

My hypothesis is, my account is now marked as  "connected via Google account" from this device on the server side.

Does anyone have any tips? Is there a way to reach out to a support team on Opsgenie?

[Egor · Accepted solution]

Hey Marco,

Could you please raise a ticket with us using the following link? https://support.atlassian.com/contact/#/ 

We would need to check this case with you in a private ticket. 

Best Regards,
Egor

[marco]

I managed to install it using the "professional profile" feature from Google. 

Thanks for the attention.