Community resources
Community resources
Community resources
Jira Service Management
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I WANT TO CREATE SUB TASK UNDER STORY ON 10 USER LICENSE
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We cancelled Opsgenie from our account verastar.atlassian.net and now I can't login to add Jira software
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- cloud
- jira-cloud
- opsgenie
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I am trying to check my outgoing mail server. I am getting this error. Help how to fix it? I can't go through authorization from Microsoft when setting up the SMTP server. The authorization da...
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One of my Service Management agents identified this as somewhat confusing. I cannot confirm but I'm guessing our customers are getting similar notifications. Why does the Status Change not...
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Hi all, when receiving an incident our Support Desk wants to make a brief summary of the solution in order to fill our Confluence knowledge base (KB). With this way of working other colleagues, when ...
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Hey everyone and thanks in advance for your support. I'm trying to come up with a setup that does the following: After an issue is X days in a status (let's call it 'Waiting for customer' ;o), add...
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Hello everyone, My name is Sushant and I am a Product Manager in the Jira Service Management team, specifically looking at help center. We are working towards providing ad...
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Hi. I'm trying to upload functional requirements that have a parent 'high-level requirement, as show in the image. What the right way to do this? Thanks
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Hi. I'm trying to upload functional requirements that have a parent 'high-level requirement, as show in the image. What the right way to do this? Thanks.
- Question
- cloud
- csv
- jira-service-management
- upload
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Hi team, Please find the below scenario and suggest, We have three kind of ticket like service req, Incident, mailed req. We want to set the approval scenario only for the Service req. but not for o...
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Seems like there is a 403 error on Jira Software... What can my team do to solve this problem?
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Hi Team, Tried removing the custom email set-up in my service desk as you advised (JST-640600). However, still, all emails sent using the service desk are still spam. Im using now the defaul...
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We have a number of email addresses that users are logging issues to. These email addresses are set up to forward to a single atlassian address linked to a single service management project. W...
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G’day Jira Service Management Community! My name is Christopher, and I’m an Engineering Manager on the Jira Service Management team. We recently announced group approvals in Jira Service Manageme...
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Hello there, I am trying to achieve the dynamic select. Consider the following CFs and scenario. Custom Fields: Category (Select List) Backup Database Subcategory (Select List) Backup Serve...
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Hi team Can anyone advise if it is at all possible for me to get scheduled reports of a saved Dashboard in Jira in a pdf version via email? I have created a dashboard report on issues over 100 days...
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the scenario is to build a request type matrix to decide who are approvers based on site location. I have my request type let's say adobe. then a select field where user specifies his locat...
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Hi, Our project uses organizations and teams field while working on tickets. However, due to limited capability of Jira dashboards, the gadgets do not support these fields as a statistic type. Howev...
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Hi There, We upgraded our Data Center deployment of Jira/Jira Service Management this past weekend. We're on versions: Jira Service Management 4.17.0, and Jira Software&...
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good afternoon I'm creating a script so when an IM is opened it sets the priority according to the summa...
384 views 3 0 Deleted user August 9, 2021 -
Folks, I was wondering if anyone could give guidance on metrics an how to learn and modify existing metrics (JSM reports). Any docs or videos or udemy course would be appreciated.
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I would like to create a new SLA measurement metric. I would like to track that we are meeting an objective to update tickets. Is that possible ? Impact Level Targeted Updates L...
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All our non-IT staff are customers in our Jira software. They and their staff can all enter issues. Is there a way to use Jira's out-of-box features to show managers all issues they've re...
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I need to assign tickets based on agent availability. I have agents that work Monday and Tuesday, and agents that work from Wednesday to Sunday. Is there a way to assign tickets automatic...
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Hi there, I am looking to add people as admin/project leads for all our boards since the two admins are no longer with the company. Looking to be able to edit the boards and create releases, e...
- Question
- jira-service-desk
- jira-service-management
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