Community resources
Community resources
Community resources
Jira Service Management
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Hello Everyone, We have discussed with customers the future of Work. The future of work for IT Support is made of Flexibility, Digital channel, Hybrid Intelligence & Automation. Employe...
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- jira-service-desk
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Hi, We're looking to integrate Jira with Salesforce. I looked at several add-ons in the Marketplace but they all seem to be focused on creating and syncing cases with Jira issues. Wh...
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...rom the integration. I assume the same is true in Opsgenie. According to this page I can find the required UI to add incident rules under Teams and services, but I've not been able to locate that option....
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- opsgenie
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We have a couple of agents (3-4) who only work with the tickets. These agents do not have a mailbox in our company and do not need any notifications. I want to discard or block the not...
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Hello, I have some issue collectors configurated in a project. When I report a comment/problem, and I have marked the check that indicates that the URL must be included, I receive a new issue from ...
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I sync'd my Active Directory with Insight to create a User Scheme. At first, every object was named as the User CN (Name and Label and Identifier). Then I tried to set up sAMAccountName as a seco...
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Hello, What is the smart value to put in an email to add the URL to an Object? I have tried the following, which is not working. {{#lookupObjects}} * <a href="{{url}}...
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Hi all, How can I quickly see that the customer has replied to my message? In the queues in which the ticket is located, I only see the unchanged status. Best regards Juergen
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I want access to more reports, specifically to any reports that can give me information or summaries using the time fields and not the story points. Is there a way I can get this?
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Hello together, I´m quite new with OpsGenie and APIs, so sorry for a maybe stupid question. At the moment I´m trying to utilize our Security Solution CrowdStrike Falcon to send notifications via a ...
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I'm wanting to send customers and invite email to sign up and join the customer facing service management portal. When I go to [Project Settings > People > Add] I type in their email a...
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Hi, When a customer create a request, this request will be qualify in one of the categories available on the portal. However, if the customer didn't qualify correctly its request, the support team ...
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how to increase the number of JIra Service Desk REQUEST search results? By default it gives 4.
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Can anybody tell me, why when I'm going to customer profile in project: I have this view above? Shouldn't be some customer page info, where I could change information about the customer, lik...
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Hello All, I have a form on my portal screen which has lots of fields. But I have one field called Application Name which is dropdown of checkbox, which has multiple values. For Eg. 20 value....
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Hi All, As per the documentation the max size of the file per attachment can be 2 GB. Currently i have configured 30 mb as the maximum size But i would like to know what should be the best pr...
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Is there somewhere we can modify the columns? We have a 'Created' column which shows when the request was created but we'd like an 'Updated' column and by default sort by this so it shows the most r...
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Has anyone in the Jira community ever had to interface their Jira Service Desk instance with the Atera Service Desk product? If so, can you please point me in the direction of any reference material ...
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I am creating a ticket from my web app via api. How do I pass an unregistered email as a requestor in JSON format. The JSM default form allows us to do so, I want the same functionality in my ...
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I have accidentally deleted the "Context" of a Custom Field so have lost all of the Dropdown options and data collected on this mandatory field in all of our tickets! I have read this but do not hav...
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Can our client have JSM Enterprise with Confluence Premium on the same cloud site?
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Hi Friends, I would like to get your idea of how JSM supports a SIAM arrangement. In details, if I get my external service providers work within our JSM environment, is there a special process to fo...
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The company that i work for is switching from Jira server to Jira cloud. Since the admin work will be handled by Atlassian does this mean that my company will no longer need Jira admins?
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Need to add a child issue to a focus area
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When receiving an email notification, these options appear at the bottom of the email: Is there any way to remove it?
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