Hi all,
How can I quickly see that the customer has replied to my message? In the queues in which the ticket is located, I only see the unchanged status.
Best regardsJuergen
@Jürgen Janßen, You could set up an automation to move the ticket into "Waiting for Support" when a comment is left by the customer. That typically is set up out of the box, actually. Is that how your Service Management project is working?
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Thank you for your proposition.So it works great and exactly the way I wanted it to be.
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