Community resources
Community resources
Community resources
Jira Service Management
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I migrated our instance into new servers as we are moving our builds from a DEV to a TEST environment. NO versions have changed, however after restoring my PostgreSQL database I receive a "Dat...
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I am trying to configure my SMTP but i dont have the button "create new SMTP" in the outgoing mail section, somebody know why i dont have this button? i am using Jira Service Management Cloud, and th...
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Hello, we recently migrated from Server to Cloud. Our goal is to have the least possible impact on our customers that is possible. Therefore, we are wondering whether it's possible to change the J...
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I want to provide a support option on my website and use Jira service desk for raise ticket and bug report, If I integrate Jira service in my website then is it possible to integrate via APIs and wha...
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In our service desk how do we set up a report to show issues resolved by team member who was assigned the ticket?
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Hello, We have created a"User Picker" in our Jira tenant. We have a service to trigger issue creation. How do we assign an actual user to this field? We have the firstname, lastname and email availa...
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Hello, Looking for an out of the box or marketplace plugin to solve for the below problem. We need to be able to send an email to a distribution group (not a problem) and have any user who has acce...
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Olá a todos! Eu tenho um projeto, com alguns status. Nesse projeto eu tenho a necessidade de pausar o decurso do tempo "SLA". Exemplo: "Em andamento" > "Aguardando Terceiros" o periodo que o...
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We have some long SLA which really don't make sense in Hours. Is there a simple way to change the SLA to display in days?
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What steps need to be taken to allow all internal employees (Jira software users) to be able to generate service desk tickets?
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I"m using the Common Alert Scheme (https://docs.microsoft.com/en-us/azure/azure-monitor/alerts/alerts-common-schema?WT.mc_id=Portal-Microsoft_Azure_Monitoring) from Azure Alerts and have my integrati...
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What all needs tobe done once an SLA is created. How do I make it visible on screen? I just cannot see it on screen...
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Hello together, I hope you are all well. I have the following problem. Until now, the status was always automatically moved from Waiting for Support to Waiting for Customer when we replied. Since y...
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Hello I'm not able to add user in project, I'm admin of project..
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Hello, 14 days ago, our license expired and we decided to migrate to the cloud. At the moment, we are using an evaluation license for migration purposes. Unfortunately, it seems we are not able ...
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Hi, does anyone have any experience what is the difference between InSight (I used now) and this new feature in Jira cloud ( Asset Management for Jira ) ? - https://marketplace.atlassian.c...
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As i see in the JSM the "Atlassian Jira - Plugins - Development Integration Plugin" is not installed/available by default as its a system Application components plugin, so now I want to install/uploa...
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Dear friends, after installing the ADAPTABLE Theme, we encountered the problem of not being able to remove "activities and resources" from the courses. We can create and modify them, but neither in ...
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Hello, I'm new to Jira Service Management and I'm trying to evaluate whether I can sync/import customers from an external source. As an external source, I would like to use an active directory or...
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Hi all. I would like to find out if it is possible to send someone an email an hour before the due date? I have a filed(Date and time) I would like to be able to send and email an hour before the d...
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Hello! I've come across the term "consent control checker" on one of your pages before (can't find it again...) and understood it to be a feature which enabled customers to consent to Atlassian supp...
916 views 1 0 Deleted user August 26, 2021 -
Hi Team, i want to change my domain usar name wii be same but domian name change
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How can we achieve that condition, i am moving from one status to another status. It's something a user decides himself by reviewing the ticket, You have to make sure that somehow he mention...
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Hi All, we use JSM of 2000 agents and currently there 100,000 tickets and most of them have attachments too. The space consumed by this is more and it is becoming cumbersome to manage a...
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Hello! I am trying to understand how the Jira Service Management and Raley Notifications integration work underneath the hood. I have not been able to find any details on this on your web. The backgr...
459 views 3 0 Deleted user August 25, 2021
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