Community resources
Community resources
Community resources
Jira Service Management
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Hi all, is it possible to create a read only textbox in a portal request? Just want to write some information within the request. But I dont want to insert a message box for t...
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Hi Guys, Need some help please. A new User registered for an account in our Jira instance and their account went straight to disabled. Any ideas why? There was a previous question about this but di...
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Is there a way to add additional fields to the customer portal requests? Currently it is very basic and I want to add things like Story Points, Sprint, Due Date and other information. How can i do ...
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I'm having trouble creating an automatic rule CASE: I have story which is related with 2 tasks and the same story is related with 2 bugs. Tasks - are in "DONE" status Bugs - are in "IN PROGRESS" ...
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How do I remove the the SLA and Service Desk Request when we view a ticket? I would like to remove/hide vote and watchers.
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Hi All, Could you help me setting up in a correct way the SPF for Jira Service Management, please?? Having a look at your documentation about SPF, We've configured our domain correc...
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According to the article https://support.atlassian.com/jira-service-management-cloud/docs/migrate-between-next-gen-and-classic-projects/ , I should be able to choose how I wish the project ...
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Hi everyone, I want to create a rule a bit special. The first part works but I don't know how to complete it, Here, the first part in french version At this moment, a task is related to a sub-t...
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Hi, I do not only want to remove a customer's account, but I want to delete the account. How can I do that? I found this description in the JSM cloud help: https://support.atlassian.com/jir...
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Have just upgraded from 8.2 to 8.20.1 and everything seemed to be ok however we received notification that there was an issue with LDAP and a Font Under support and troubleshooting External User Ma...
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Hi all, I am creating an onboarding formular and I'm wondering, whether its possible to create field dependencies within a Protal sheet. Like: Drop down: Job desc...
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Is there a way to select a Team in Alert using Jira Service Management integration and custom field in original service request? I can configure a separate web hook for each team but it l...
- Question
- opsgenie
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I have 4 types of issue all of which have icons under Request Types, however only 2 show on the portal page - why would this be?
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I notice that, the Queue view for agents doesn't allow the Organizations column to be sorted by clicking on the Column label, as most others do. Is there any way around this, without having to use J...
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We want to tag others in comments section in AIO tests. Like using '@' marks in Jira ticket. Is there any options in AIO tests to do this?
- Question
- jira-service-desk
- jira-service-management
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Hi all, I have the following problem. I need to create a Jira-Issue with some Insight-attributes but the insight automation functionality of "create a Jira issue" is not enough (setting approv...
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Hello, When we try to manually create an issue by clicking the "Create" button, it doesn't work. In jira software project create issue is ok, but in some of jira service desk project we have proble...
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Hello, This query is related to https://jira.atlassian.com/browse/JSDCLOUD-8268 We are trying to assign Approvers to our JSM Support project workflow configuration, but we are not able to set "Get ...
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I'm using the following: Which works across the 6 closed states in custom workflow and changes the status to: in progress. It does not revert the resolution state of Done. So if a customer com...
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Workflow automation - Transition To/From waiting for customer not triggered by adding an internal no
I've created a workflow from scratch and am looking to replicate the standard workflow feature which changes the status to waiting for customer when a reply is sent to the customer and back to waitin...
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Hello, I am Puspa and I am new to JIRA Service Management. I noticed that there's this box that will notify that the ticket is created by them/any progress will be notified to the said email. ...
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In my Jira service management project I also have licensed Jira users(internal employees) who are creating issues in Project. Is there any to let customers(who are logged in via portal) to see the ti...
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Can I change a existing custom field type from "Checkbox" to "Select List" (multiple choices)
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Hi. Out of nowhere, tickets have just stopped coming into our Jira Service Desk. A customer said they emailed a ticket and I did as well...nothing. What setting do I need to check to get this ...
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We would like to create an internal portal and an external, client-facing portal for a client ticketing system. However, we don't want our clients to be able to access the internal documentation and ...
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| Subject | Author | Posted |
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| 40m ago | ||
| July 29, 2025 5:22 PM PDT | ||
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| May 20, 2025 8:44 AM PDT |