Community resources
Community resources
Community resources
Jira Service Management
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Hi team, Keen to get some insights on the following: Background We are currently using Service Desk to manage requests on a global basis. Our teams are located in 2 location - NYC ...
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I've inherited a report that shows one ticket with a "-4h 30m" for time to first response. This makes no sense at all, given that the time to first response SLA is set to 1 hour. Is this simply imply...
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Hi, i am using this in a react application, so i would like to apply styles to it, like i want to place it on the footer, and want to give some padding, so how to apply these kind of styles&n...
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is it possible to change the key in the project to a previously used one. For example, the PPR key was used in one project. The key was changed to PPRT. In another project, I would like to reuse t...
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Prequistives for Jira cloud installation in Azure Cloud
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Our logged-in customers would like to use one of our Custom Fields (Severity Levels) as a column heading and sorting method (eg "1 - Urgent"s at the top of the list). A. How can we enable Customers ...
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I have recently setup a FortiSIEM and trying to integrate my Jira helpdesk site so that Jira will be able to receive incoming alerts from FortiSIEM in event of alerts. But as I setup the integration ...
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Currently when Jira tickets are updated, we get notifications from jira@ourname.atlassian.net Is it possible to configure JSD in a way where the notifications come from the customer specific...
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Hi, When performing "inspect config" for Insight imports. How can i change or Update to THE new changes that are missing when using predefined config and structure? Cant find any guide for it?
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Hi, we have the same service in different regions in the word, there ae independent service so we can have a failure in one region but not the other. The code is the same and the version also is the ...
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Hello, I need to copy the cascading field from one issue in one project(HR) to another issue on another project(IT). I created automation to create a new issue on "IT" project if the new issue in t...
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Hi all, good day. I hope this query finds you well. Our company is currently offboarding resigned employees on their last day by requesting heads of department to sign hardcopy form, which consist o...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Wondering if anyone has had to trigger automation actions (either email, add watcher, etc.) when a specific Insight object (e.g. computer with certain attributes) is linked to an issue. If so,...
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Hi, we have an integration between JSM and OpsGenie. We have created a Webhook that creates the alert in OpsGenie when an issue is created in JSM. Since couple of days, the Webhook doesn't work anym...
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From a process perspective, our support team would need to add the attachment to the comment, not the ticket? What about customers sending us attachments? Would those attachments also be accessible?
- Question
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I have some customers that receive a "something bad happened" error when they follow the link to view request. They seem to be receiving the emails with proper links, but the error happe...
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I currently have a general community feedback form (request type) for different projects. When folks fill out the form, I can go to the dashboard and view their responses by project. I wanted to cre...
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Hi all! I am looking for some help on how to automate Jira notifications. I want to improve the team's productivity by sending a notification (to Slack for example) when an agent takes a ticket (as...
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I'd like to get an informational email every time my team is alerted. I do not want a typical alert as configured in my profile. eg. Someone alerts via alias and I am NOT on call... send me a...
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Hi, We have a client who by mistake created a new user with the same email, so he cannot access his previous tickets. How can I reactivate previous user?
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Hello, I'm using Insight in Jira Service Management and i'm building my Insight assets and i created different object type and different object that i associated to users. I would like to kno...
600 views 11 0 Deleted user August 27, 2021 -
We have been working with a lot of Jira Service Management clients and I have been thinking a lot lately about the right design strategy for managing Request Type to Issue Type mappings. The problem...
- Question
- jira-service-desk
- jira-service-management
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We have a large number of tickets documented in our Jira Server and are looking to move into Jira Cloud using ITSM and a Confluence knowledge base. The issue documentation is structured: Problem ...
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Mailserver doesn't work after updating windows on Jira Server. When testing connection the following error appears: EOFException: SSL peer shut down incorrectly Nothing further has been changed. ...
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Hi Jira Community, My company invested in Jira Cloud and we have created a Service Management project and was ready for release. Doing some last support language changes i noticed that over def...
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