Community resources
Community resources
Community resources
Jira Service Management
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Hi, Currently the public comment only return the latest comment and some of our customers would like to view all. so that they don't have to click on View Request link. Is that possible? and what i...
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I' have tried Jira service management and I realize I prefer jira service desk at the moment. How can I deactivate that product? I 'have sent to trash the jira service management project already.
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Hello I am designing a workflow for my company I set a rule that when issue is created , automation transits to next transition but it faces error what should I do?
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Hello! I'm writing to you because my project has already been under scheduled maintenance for more than 24 hours. I've seen the "Maintenance Windows" page and it says that scheduled maintena...
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When a splunk alert fires, Opsgenie action is triggered and an alert is created in Opsgenie. I would like a second splunk alert to close the previously open alert in Opsgenie when it fires. Ho...
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I'm looking to fetch the value for a custom field variable, but my script keeps failing - I'm using the expression tester extension :-( This is what I have: issue.getAsString("customfield_10088") ...
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Hi, I've created a couple of SLAs and would like to report on/create a filter on the breaches over the past month/4 weeks etc but it only seems to allow for End of Day, Start of Day, StartofMonth et...
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How can insert approve links in email Automation for Jira
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Bonjour je cherche un logiciel d’astreinte automatique pour notre service médical. ‘’j’aurai besoin de savoir combien cela coûte et plus d’information que le process. marine&nbs...
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- opsgenie
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Hello all, I am creating test Service Management projects but I don't want them showing up on our production Help Center Portal: Is this possible please? I have gone through the Help ...
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My predecessor configured Jira to have users' logging in with their UPN. Can I reconfigure jira so users are logging in with their default SMTP email address?
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SLAs are only for internal use, the bosses don't care to look at them. But for some reason my workflow isn't updating after I respond to a customer. As far as I know nobody has changed anything, it a...
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Non-IT team needs service desk and change management function. Can I use General service management template and add change management function? If yes, how?
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Hello im using JSM/insight cloud. Im trying to get two attributes fields to merge into a third attribute fields. i tried follow the document and thread here. However im still missing something. atta...
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Almost all of the fields in my queue are sortable but the name field is not. How can I make it sortable? I found a similar question from 2014 and it was not a feature then. Is it a feature now that ...
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Hi we want to run AWS System Manager Runbooks from JSM Cloud, could someone did that before? i didn't find any documentation related to JSM Cloud. Thanks.
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Hello Community, I'm creating an automation to automatically cancel open tickets from the 25th (0:00 am) until the last day of each month, but I can't find a jql filter to search for this. Can you ...
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Hello! I'm trying to create a Dashboard on Jira that utilizes Objects from Insight. We are on Jira Server/DC 8.20.1 We currently have an Insight Database that contains personnel and employment in...
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Hi, Can anyone please know what are the benefits that we get using Jira Service Desk ? As we have Jira software server + Script runner + automation for JIra plugins to achieve some or most of the se...
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In the Jira Service Management board UI, I'm able to create a an issue and assign it an "Issue Type" such as "IT Help". Example: However, the rest API endpoint for Jira Service Management that ...
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En el caso de creación y resolución de la subtarea se envía un correo al encargado, se desea evitar esa notificación
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I have set our default email settings to be HTML, and all other customer notification emails are using our Template, but I can't seem to get the Customer Invitation notification to pick it up. It jus...
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Hello, can anyone recommend a training provider for intermediate to advanced Insight learning? I see Riada are offering something along the lines of what im looking for, but they havent respond...
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Need JQL query for no public comments added to customer in past 48 hours I need an JQL query to check if the support resources was not updated the public comment towards customer in past 48 ...
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Bonjour and hello ! We try to import in our forms the field Based in. This field is in Profile and Managed accounts. We would like to have it to create a KPI to show us from where we have the most ...
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| July 29, 2025 5:22 PM PDT | ||
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