Community resources
Community resources
Community resources
Jira Service Management
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Good evening community, and I have tried to create a rule that allows me to close the main incident when the child incidents are closed. In this case, if it has two sub-tasks assigned, it should not ...
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We are looking to integrate opsgenie with some of our equipment that can send out sms alerts. Can opsgenie receive these alerts in the same fashion as you receive an incoming call integration?
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Hi all, Trying to understand the path forward for becoming an Atlassian Certified Expert. Based on what I'm reading I'm trying to stick with the Data Center/Server path option since those are the tw...
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Hello, I have PowerScripts which sends an email as part of the SIL Post Function. Is there a way to attach a pdf printout of the issue upon email?
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Hi, how do I add fields for agent? For instance a specific request type is submitted by a customer, fields 1 to 5 are required for the customer. Once submitted agent receives request and fields 6 to ...
- Question
- atl-curate
- cloud
- jira-service-management-cloud
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I've been trying to bulk upload detailed requirements and link them to existing high-level requirements. I know there are 'good' articles that show this, but in my case they didn't work. So I'm tryin...
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My jira service desk shows "learn more about" and lists a category and 5 articles under that category. I dont understand how to change the listing of articles or where the category is setup. ...
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1. Customer should be able to make the transition from waiting for support status and re-open the ticket back from resolved status. 2. Waiting for the approver status should be there in the ...
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In setting up my Jira instance I have created a specific approval workflow for certain issue types. The "Problem" issue type will require an approver to move through the workflow after the initial cr...
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I want to get rid of the "Changes" queue because it is not useful for my specific requirements. Ive been searching through the settings and internet to find out how I can delete it but I have not fou...
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I'm trying to create several tickets based on an excel file. I found an app, but I think Atlassian removed this from the store (CSV importer). Is there another way to do this?
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I tried to add different organizations using REST API but I failed. At first I used an online API Tester and my API Token to add just one organization. command: POST https://<my site>.atl...
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Hi! Our project generates issues from a gmail address related to a distribution list we have with our members of the team. Problem is when some of our customers (in red) send an email to us t...
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We are trialing Jira Service Management. I see that customers can view things in a portal (yay!) and from there find their way to a "Help Center." Can I customize what appears there? ...
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Hallo und guten Abend. Ausgangssituation: Wir nutzen Jira Service Management für unsere IT-Ticketanfragen aus diversen Fachabteilungen. Dabei sendet uns beispielsweise die Fachabteilung einen Fehl...
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Hi Everyone, I am trying to make a Conditional Execution that checks if the user selected a certain option in a field when closing out the status. Example: User goes to Vid...
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Condition to pick an issue assigned to a specific group when the assignee is part of multiple groups
I have an automation that runs at a specific time to ensure that a part-time service desk employee's issues don't breach while the employee is off. It reassigns anything that will breach in the...
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We are using JSM (cloud) and I'm trying to understand a certain behavior. We have an individual that sent multiple emails (original emails, not replies) to our email channel. They all have the same s...
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Hi everyone! I am using the trial version of Elements Connect, I wanted to do a backup test but there is no such option, I read the documentation and based on that if there is, do you think that is ...
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Hi, I want to include Insight custom fields in emails to users for when approval is required as these fields include important information. I've attached a screenshot of the current...
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If a person is added under Request Participant and is later deleted from the Request Participant field, what do they experience? Presumably they do not receive any notification letting them know abou...
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I have added French language to be the default language in customer portal, i followed the steps in your article, but still the customer portal comes in English, kindly advise ?? https://confluenc...
- Question
- jira-service-management
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Dear, Example: - Paul is the district manager for people working in a certain area (we call it : Area 1) - i have created a group in Jira Service Management called : Area 1 - SHOP 1, 2 and 3 are ...
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Dear all, I am facing the strange behaviour that a ticket will be created in my name however I have still not found its root cause. basic question: I there an way to see which automation ha...
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I WANT TO CREATE SUB TASK UNDER STORY ON 10 USER LICENSE
Atlassian Community Events
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| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT |