Community resources
Community resources
Jira Service Management
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Hello all, I have been sidetracked from my JSM installation and issue for the better part of 5 months. I'm in the process of reacquainting myself with the product. With that being said, ...
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Hi, I am trying to tag my team members from their account ID's in the emails and comments sent or added by automation. But the action logs are returning the same string instead of user name. I am d...
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I want to add some buttons in a Project that will execute different webhooks, I have no issue creating the webhooks and sending the proper authentication and payload, but for the life of me I cannot ...
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Hi There, We have several Service Desk projects opened (by department) and some Users that are in charge of solving the tickets/tasks/epics. The point is that we are being charged for all the...
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Hello I am looking to do remote control from a ticket on a Jira Service Management Cloud. During my research I only found plugins that require an installation on the client servers, which does not ...
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We would like to see an improvement on the way parent tickets are created and handled. It would be hugely beneficial to have some unique identifier when a ticket is made the parent, to allow for eas...
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The search bar, the "requests" button and other parts of the platform are not being automatically translated to Portuguese BR and I don't have control over those texts to translate it myself. Where m...
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Hi - I feel like a real idiot here as this step seems to be completely glossed over in the jira guides making me feel like it must be obvious, 3 hrs later, still stuck so please any help! I am using...
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Hello! When using Jira Service Management we have been facing recurrent issues with e-mails delivery while processing the ticket. We analyzed the situation and found out that there are 3 types of c...
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I am trying to automate Project creation from an Automation Rule. The GET REST API returns 200 response code, however, the "POST" API is returning 500 what am I missing? http method P...
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I'm trying to program an automation rule that is set to trigger when a ticket with a specific label is transitioned into a specific status (called "Ongoing" on my board), and it will then change the ...
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Hi So here is my dilemma. A request comes in that contains a certain email in the "Request Participants" Field. I want Jira to put a certain component on that issue when it sees this email as a ...
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I'm looking for a plugin or another way to automatically load customers and configure them grouped b
I'm using Jira Service Management server version and I'm looking for a plugin or another way to automatically load customers and configure them grouped by company and area. Currently all my customers...
325 views 2 0 Deleted user October 16, 2021 -
HI Team, I could see that our JIRA service management has been suspended from yesterday. May i know the reason behind the suspension of services? Thank You!
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I want a field to be checked for a value before approval can be given in my JSM workflow. I have added a combination of conditions and validators to the workflow, and can get it to work for other tra...
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I have multiple "prompt customer for comment" automation tasks setup so that a customer is prompted to reply if the ticket is in a 'waiting on customer' state for 3,6 & 9 days, before a final tas...
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I'm working on configuring an internal IT service management portal using the ITSM template. I'm trying to decide whether to use the built in Services function of the template or to create my service...
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Hellow, we lost the entire datacenter on my company because fire.. and now are re-installing JIRA desktop for service managment (it support) when i try to install it on windows server, on the first ...
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Hello, I have a user who wants fields that are filled out in the request form to then be moved from the customer view area into the context area. We could leave behind a Description field and ...
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I want to add pricing for hardware requests on the portal. If a customer opens the form and requests a PC I want to show them the cost that will be associated with that device on the portal req...
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We've recently created a template for user stories, and I'm trying to use automation to update the description of all existing user stories to match the new format. This will likely be a bit co...
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I want to transition an issue from "Backlog" to "Assigned" when the "Assigned" field is created or updated in the "Backlog" column. I'm very new to Jira and Kanban, so pointing to good documentation ...
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Hi All! I'm trying to work with Set the value of an object attributes with a predefined value In Change Value, I like to provide a value from another custom field in the issue, but somehow it ...
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Hi, We have upgraded our staging area to Premium for insights and we are looking to use insights for our software installation files, however the maximum size for the attachment is 20mb. Do...
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I have stakeholders that will submit a ticket through the service desk for a bug/issue with the app. Once submitted I have an automation set to run that creates a bug ticket and places it in the back...
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