Jira Service Management

What is the function of the 'Name' context field?

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• cloud
• jira-service-management
• jira-service-management-cloud

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, Does anyone here has successfully integrated Jira with Mega Hopex? Your answers will be highly appreciated.   Thanks   Wendy

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• cloud
• jira-service-management
• jira-service-management-cloud

Hi Community, i have some usecase i like you to ask  if you have any idea? Its like that: * Customer creates an Issue on JSM Portal * Agent is working on the Backoffice So far so good. Now...

• Question
• jira-service-management
• jira-service-management-server
• server

I use a long URL in an email body, how can I change this is in a user fiendly name?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello all. :) I need a graph over an arbitrary period of time (e.g. one year). Here I want to see how the number of tickets of a certain queue has changed.   Thanks in advance. :)

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• cloud
• jira-service-management
• jira-service-management-cloud

How do I when i as a customer, raise a request on behalf of other requestors in the customer portal screeen, presently not visible?

• Question
• jira-service-management
• jira-service-management-server
• server

Any Idea how to change to Order of customer satisfaction survey, today order is  Very poor -> Poor ->neither poor nor good -> Good -> Vey good

• Question
• jira-service-management
• jira-service-management-server
• server

I have had several people in my organization as me if we can populate the "answers" in the service desk form based upon answers to certain prior questions. Example: IT Onboarding What role will thi...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey there - I want to hide the "All Requests" option in the "Request" drop down on the top right of the Customer portal via script runner.  Any ideas on how to do this?    

• Question
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

In Settings, Story issue type is not seen. Trying to add a custom field to the Story issue type. 

• Question
• issue-type
• jira-service-desk-cloud
• screen

Hello,   What I am trying to do is create an opsgenie alert for backups.   The workflow I have in mind is if a success email comes in, opsgenie ignores. If a failed job email comes in,...

• Question
• opsgenie

I am looking to see if there are any adverse implications when upgrading to JIRA Premium? Downtime? Lost Data? Security Patches? Etc.   Thanks! -AS

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• premium
• upgrade

Hi. I'd like to know, how can I find the right Slack's URL to generate alerts in a specific channel in Slack?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• slack

...og.warn "typ :" + wybranytyp if (wybranytyp == "Test1") { CustomAField.setHidden(false) CustomBField.setHidden(true) CustomCField.setHidden(true) if (wybranytyp == "Test2") { CustomAField.setHidden(f...

• Question
• jira-service-management-server
• server

Hi,    In JIRA Data Center we were able to drag and drop files directly from JIRA into a folder on our hard drive. This functionality appears to not be present in JIRA Cloud. Is there a wo...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I am trying to link two articles that are already created in our knowlegde base to an existing incident before we close it, using the field "Knowlege base" The problem is that when you are...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

A user don't received email notification about update on tickets. I used the Notification Helper and when I select him, for his own ticket, I got an error that he is not authorized to ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

  We’re hosting a virtual conference (tickets here: JiraCon21) on Oct 5th & 6th bringing together the Atlassian user & developer communities. There will be ~80 speaking sessions and dem...

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• atlassian-marketplace
• feedback-forum
• jira

We migrated tickets from one of our software boards and they migrated fine, new tickets created on the Service Management board but Users cannot see any of these tickets on the Portal, only New ticke...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi    I have a patching Job that gets executed first Monday of every month. However, I would like the ticket to be triggered a week earlier so that the Engineers are notified giving them ...

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• cron
• insight
• jira-service-management
• jira-service-management-server
• server

How to set up an exchange of comments between a client and a developer within a single task created by a client?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

In our Jira Service Management project , we configured Email requests. However, issues created for received customer emails are not assigned to a request type, resulting in issues when we reply to th...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Team,   Have a requirement on URL field, We have a URL field when user creates a ticket and the entered URL Exists on previously created tickets, Automation should add comment with Key of e...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I have Opsgenie to Jira integration. It works fine with the Opsgenie summary and description fields, but I can't find a way to extend the Jira tickets with other Opsgenie fields. For example, t...

• Question
• cloud
• integration
• jira
• opsgenie