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Jira Service Management
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This article[1] talks about the possibility to integrate OpsGenie with webhooks. It says we can go to https://app.opsgenie.com/settings/integration/add/Webhook in order to set up the webhook. H...
- Question
- opsgenie
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We've been using the free cloud hosted Jira Service Management for about six months now, and we love it. We have 3 IT agents and about 200 users, so the license model works for us. However - I...
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Hello everyone, in our tickets we have fields with "location" and I would like to add GPS coordination fields. The problem is that filling manualy GPS coordinations is time consuming, so what ...
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Hi, I had an idea (for my onboarding tickets) into my ITSM on Jira : - user create one ticket with a Form with a specific label (E.g onboarding) - It trigger an automation rule to crea...
1,479 views 2 0 Deleted user February 17, 2022 -
TL;DR: Next week, we're rolling out a brand spanking new Jira integration experience and there could be an opportunity for you to save money on your next Halp bill. šø We know that connecting ...
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n
- Question
- jira-service-management
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I'm liking the new forms feature JSM, I created a form but how can I access the history of all data put into that form across the project? Let's say I have a form for an iphone request for e...
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Hello, I'm currently using the Cloud free Jira Service Management and try to set it up before migrating our teams to this new tool. I'm clearly a newbie with Jira. I want to create an autom...
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Hello There's new user joined company and I invited him as by adding his email id in user management. However, this time the new user hasn't received anything. I tried to resend in user manage...
- Question
- jira-service-desk
- jira-service-management
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Hi all, Looking to see if anyone is in the same boat in regard to reporting. We are a Managed Service Provider, and have a requirement to put together monthly reports for customers and...
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I'm having issues building a workflow in Slack that will populate a trouble ticket form in Jira. I'm using Zapier to perform the automation. Are there any common practices that I'm missing?
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We are using OpsGenie to call out to our on-call staff who use Zoom Phone. The problem is the OpsGenie message starts before the call is actually picked up. So when you answer, you are al...
- Question
- opsgenie
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Given the complexities of workflow editing and that you cant make changes like transitions to live workflows, I deemed it prudent to ask the forum for advise... GOAL To replace this...
1,788 views 4 0 Deleted user February 17, 2022 -
We are moving our Service Desk to a new Service Desk portal (project). It must be a way to redirect all users that has bookmarked the old Service Desk URL so they come to the new automatically. Is th...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi, we are a team of 5 IT Support Users using Jira Service Management as our standart ITSM Tool. We now want to implement Insight as a CMDB. Now we had the idea that out purchasing team can al...
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Hi, Is it possible to create different forms for different customer groups? A customer group, for example, can ...
- Question
- jira-service-desk
- jira-service-management
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On our Jira Service Management portal site, an organization currently has access with three customer users. They can add issues and see their own and their organization's issues with status and comme...
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Facing issue while opening Backlog ERROR: XZIXOM
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Hi All, I am setting up a new project, and have a Custom Field (single select drop down). On this field, i would "like" to have a description that changes based the value selected The ...
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I I am attempting to create new Insight Object. The Create Object action just doesn't work. The objectType is completely default (Name is the label). No matter what value I put in t...
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...as come true. In Apps Run The Worldās previous report ServiceNow and Atlassian combined for a market share of around 50%. Since then they have expanded this dominance and together now account for 5...
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Hi all, I'm trying to figure out the best way to send a notification to a group of users based on Insight attributes when an issue is created within a project. For example, in Insight I have simple...
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I'm using the "Set the value of an object attribute with a predefined value" Insight post script. It's very useful, but I'm having issues setting multiple values at once. Followed these ...
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Hello! I'm experimenting with using epics with custom fields as organization profiles in lieu of a dedicated CRM. Ultimately, I'd like for internal users (agents) to be able to make edits to the ep...
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