Community resources
Community resources
Jira Service Management
-
I have stakeholders that will submit a ticket through the service desk for a bug/issue with the app. Once submitted I have an automation set to run that creates a bug ticket and places it in the back...
-
Hi there, We are using Hubspot as our main CRM, and we have integration with Jira, when escalating a ticket to Jira from Hubspot, it only populates the description with Hubspot fields. Is there a p...
636 views 0 0 Deleted user October 15, 2021 -
How can I log out from this email adress so that I can add another one? When I want to click "logout" then it doesnt let me logout. So how can I remove it?
685 views 8 0 Deleted user October 15, 2021 -
I need to transition an issue to a certain status when a specific request participant is added to an issue. Any advice on how to do this through Jira Automation?
-
Hello everyone, I am using the postmortem feature in Opsgenie and would like to change the template, or to create a couple of them - each for different services. As far as I know, you cannot ...
- Question
- cloud
- opsgenie
- post-mortem
-
We are planning to automate some stuff with approval steps. I uploaded an image to make it more clear. Let me explain the steps a bit more in detail with an example of requesting an application to b...
-
Hi, I exported my team's schedule to Outlook using the "export with manual URL" option. I'm able to see the calendar, but it doesn't refresh. This was not the case when I exported my personal on-cal...
-
Hi, i need to make an automation rule based on a request participant. an issue is created via email. the address is an alias. the address is populated into the request participants. the rule...
-
Hi everyone, In our proyect we needed to make an automation that changes the field of a group picker, depending in the request type and a double cascade combo box. We used A LOT of fragments ...
257 views 1 0 Deleted user October 15, 2021 -
Is there a way to for a short period of time stop customers raising new jobs via the portal? Best regards, John.
-
Hi world, I am facing the below issue. I created a custom field called "Collaborator" with the user-picker (single) type. I added a filter of a group for the user drop-down list. When I try t...
-
Hi all I am new to Service manager. I want to create a list of store names that are our customers, I need to have this appear on the portal and each store must select their name before being able t...
-
Hi All! I need some help. I want in an issue to get an Insight Object Attribute updated. So for example I have a Custom Field in my Issue where a user can pick the Jira Object and there...
-
Hello How I can set default approval for 1 user When the ticket created I remember I can set default approver it. But when I change another approver I can't remember how to set default approve...
-
I'm trying to clean up my Jira Custom fields, and there's a lot of stuff in there from a trail we ran with JSM. Even though JSM has been fully disabled, Jira is still considering the products to be f...
-
Hi, I would like to retrieve data from Jira Service Management's customer satisfaction surveys to import into an NPS platform. Is it possible to integrate this feature with a service like Zapier, or ...
-
Hi All, I have an user that haves specific permissions in service management and conflucence. Give all this permissions to another user would be a titanic work. Imagine that I have i...
-
Hello, I'm using cutom prios. Besause of this I'm not able to create an SLA with this prios in the jql. In any case it dosn't work. When I delte the prio or use the syste, prio the SLA soon is work...
-
I have made a sandbox, now I have this remarks "2 imported groups need your review. To finish migration, review now" in the top of my admin screen. I try to do the review but get the message:&n...
-
Our email log in the service desk goes back until August 29th,which is 47 days ago. Can we get it to go back further? Thanks!
-
...sed for other purposes (eg. true or false test). Important related documentation: Building Forms in ProForma Working with Service Projects Working with Software & Business Projects P...
-
I'm creating a workflow, and would like to input a sort of warning when transitioning from a a status to another. Something similar to what a screen is.
-
For reference: https://docs.opsgenie.com/docs/alert-api#add-note-to-alert The "source" field isn't returned when Notes are queried. The "source" in the parent Alert isn't updated. There...
-
Hello, I am planning to connect Opsgenie to a Jira Server instance, which works using OEC. My question is if there is any possibility to link the Jira Server issues in Opsgenie within the incidents...
- Question
- jira-server
- opsgenie
-
Hi, I have an array field on my database example applications: {app1, app2, app3} And i need to mapping in insight object attribute but the IQL not working well: Label IN (${app${0}}) ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 12 | |
| 11 | |
| 10 | |
| 8 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 3 hours ago | ||
| 12 hours ago | ||
| yesterday | ||
| Thursday |