Community resources
Community resources
Community resources
Jira Service Management
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I have imported a project and users to a new site. The status for all users is either invited or active. What must I do to get the status set to Has Site Access?
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Hi Team, How we can configure same SLA for Parent as well as Child ticket. We have two diff projects one is in service management and another one is in software. To create a child ticket out of par...
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Olá caros, já me adianto e lhes agradeço pela atenção. Vamos direto ao ponto, precisava definir data limite para que um Ticket seja encerrado em um Modelo Ágil (Kanban) de acordo com minhas SLA's cr...
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In project's customers page I've added some test account with "add costumer" button. These test customers can enter the portal to open tickets but I want to delete or disable this feature for some o...
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My support users are quite anxious to know when new tickets arrive in the Unassigned queue, but they don't want to keep clicking on the queue in the list. From what I can tell, it seems that auto ref...
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I've really struggled getting anywhere trialling the Jira products or even getting any support that helps me quickly test things out and I think a large part of the issue is the fact that when I crea...
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I am working on multiple projects in Jira Service Management and whenever I create a service in one project, it gets visible in all the projects and similarly whenever I create a team in Opsgenie and...
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Hello, I want to remove one of group available in Request Type. How can I do it?
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Hi all, we have experienced that an Insight Object Type Developer gets an error message "The JIRA server was contacted but has returned an error response [..]" when creating/editing an object with s...
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Whenever an issue is created and not assigned to any agent, it gets assigned to one standard person, even if not relevant for that person. Some settings may have been set incorrectly, I can't seem t...
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We have a project in Jira Service Management and 2 workflows in it. Now the board in which you can already see how the tickets stand no longer works. Is it possible to create a board per workflow.
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Hi, I have an automation in Insight which triggers when a new object is created and then it executes a groovy script (Jira Data Center). Is there a way to get the details of this new object (suc...
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- jira-service-management
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Dear community, I am wondering if there is a possible filter for all tickets that i follow. I already made a tab/filter with all tickets that are assigned to me, but i find it q...
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1. Can we raise Trello ticket from Jira service management using the integration from Jira-Trello Power up? 2. Jira service management uses confluence for knowledge base and is free up to 10 users. ...
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Hello, is there a way that you can add a list of thing in the description that you can later tick off some of the things in the list as completed?
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Hi, is there a roadmap when the features will be relaesed for Insight: show insight objects in the user profile select own assigned objects by ticket creating move objects to...
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I need help in setting up change management using Atlassian. Does anyone have information on how to set this up?
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I was trying to test the ITSM template but I did not realize that it was adding an instance and now the menu is showing more than one as shown How do I delete the yellow ones? &nb...
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Hi, This is a question on the below Mindville documentation link that was not working. https://documentation.mindville.com/display/INSDISC/Discovery+System+Requirements Could you pls get t...
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The integration of Insight for Jira Service Management Cloud brought a number of improvements compared to the standalone Insight app. This post will highlight the most significant features and differ...
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Hello everyone, Great news to share with you today: the 2021 Magic Quadrant for IT Service Management Tools is out now, and Atlassian has been recognized as the only Visionary in this year's report...
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Is there any way to get the sum of how many people have been added to the Request Participants field? Using smart values or scriptrunner. Anything.
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Hi team, I am wondering how to measure the SLA-s metrics per team member? One thing we think of is to have Average time to first response compared to SLA per user ...
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Hi all, I am new to Jira - I am currently using ZenDesk for an ITSM system. Please can someone let me know if the below is possible? Pending reminders for customers - email the customer if the sta...
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I have some issues that were originally created on a JSM project and have since been migrated to a Jira Software project. Now Jira thinks these issues have a request type even though it comes ...
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