Community resources
Community resources
Community resources
Jira Service Management
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I have a workflow which requires customers to be able to transition the issue on the customer portal. I have made two transitions visible on the customer portal. Transition A: One end state of the...
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Hi, We have an onboarding and offboarding process(two different issue types and workflows). We have used asset management plugin to manage the assets of the employees. When the employee is onboard...
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HI all I've hidden from Customer Portal several "Request types" , but them still appears in request search bar into request type field option list. I couldn't find what I'm doing wrong. Th...
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I have a automation rule that posts to slack when a custom field is changed by someone who isn't on an agreed list. This works as if custom field 10012 is changed and the user is...
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In the 'create issue' screen you have the possibility to configure which fields you want to see on the screen. I am looking an option to define as an admin the same screen setup for all the agents
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Hello AC, I have tasks that I do daily or weekly and have to be submitted at specific times of the day or week. I would like to track these within a Jira Service Project, is this possible? If so, h...
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Hello, We are working with a client on testing different scenarios. We have uploaded those on Jira (under task type) and have to follow KPI on the link between the scenario completed and an ev...
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Hello , Is it Possible to move the description up for the custom field. Currently it is displaying downside of the field for Jira service management customer portal.
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Hello , We want to display customer portal introduction text to bold. Could any one help me to achieve.
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Hi there, I'm trying to make a particular automation work and I'm pretty close, but I just can't get the last part down. We have HR create tickets when an employee is leaving the company and...
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I have issue type A that has data (custom fields) that needs to be copied to issue type B which are linked to each other. I have tried doing it several ways but can't find a proper solution....
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Hi All, I need a way to be able to export all the customers along with their organization in a JSM project. Since this is not an inbuilt functionality, I researched and found Scriptrunner scripts, b...
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When using a Team -> Incident Rule, it's possible to "Increase incident’s priority to the highest priority of the alerts associated after incident creation" This function works well when the...
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- opsgenie
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Jira Service Management: I am creating a Change request. On the Create Change screen, my name gets selected automatically in the field- "Raise this request on behalf of". Is it possible that my name ...
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I have values in the "Affected services" field in my incidents. When I look at these issues in the Queues, i am able to see the values in "Affected services" column. But when I create filter an...
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Hello everyone, so our Jira Service Desk is setup in a way that anyone can write us an Email and Jira creates an issue from that Email. We have dedicated a whole Email only for Jira Email functio...
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Hi all, I have a couple of requirements I am struggling to meet and wondered if you can help. I have atlassian access and have integrated with Azure AD to bring across JSM users, JSM Admins, Conflue...
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I'm particularly interested in Insight but I couldn't find the menu option in my trial instance. Is there any way to activate this feature?
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...etting that i can't identify. Any hints? EDIT: To Clarify this i created another Objecttype Sceme and made it publically accessible. So i can Crossreference between theres Types, but the "Services" S...
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We want integrate the Jira with Service Now. What is the best app? We thought in two possibilities: 1. The integration that we want, the customer open the ticket in the jira and in this way this ne...
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Hello, is it possible for me to create an automation, showing the time the ticket was opened?
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We have AD configured for all our internal users and also have customers access the tickets. Is there a way the add the customers directory as we don't want add them to our AD group? Thanks f...
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Display only selective values from custom field dropdown to all customers from specific organisation
I am having a use case where I am trying to develop a customer portal with custom fields and values in Jira service management. In that, I have a custom field with a drop-down of multiple values (...
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Olá bom dia! Temos um portal do jira para abertura de chamado e nossos clientes reportaram que um filtro não funciona. O jira nos da possibilidade de ver solicitações criadas pe...
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Hello, I have just migrated projects, users and groups and everything went well. On the other hand, the servicedesk part has not been migrated. I tried to make a backup from jira server and tried ...
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |