Community resources
Community resources
Community resources
Jira Service Management
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Our users have the possibility to ask for rental devices by a service request. Users are able to move from "Waiting for Customers" to close, which is obiously a bad idea, because they can close the t...
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I hope I can explain the problem in an understandble way.. I created a couple of request forms for a certain amount of project. In one case there it is not possible to edit the form, because the rela...
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I have to done asset management through JSM but not able to find any thing regarding my requirement. I want to know is that possible to manage asset outside of the network using insight. If some empl...
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...xport.zip,objectSchemaId=9,objectSchemaName=Insight Schema,includeObjects=true,totalObjectsInExport=16142] 2021-12-17 09:51:44,926 [https-openssl-nio-443-exec-249] | Start getting not-taken export zip f...
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At our organization, teams are often very independent. Most teams manage their own team in Opsgenie, some by code (terraform) some with GUI. If a team wants to manage their own team in Opsgenie with ...
- Question
- opsgenie
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Hello guys, for some reason the user I added yesterday didnt get any invitation email. So I removed him and added him back but still he doesnt get an email. We also checked our licences there should...
1,513 views 2 0 Deleted user December 17, 2021- Question
- bug
- cloud
- invite
- jira
- jira-service-management
- +2 more tags...
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Hi, I have a question about the integration between my app and the Jira Service Desk. The idea is for the user to send a message via the contact form on my application and at the same time to open ...
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Within our current setup users with service desk customer role are able to access the customer portal, open issues, view them, place comments and share them. Members of an organization are tagged to ...
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Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...
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I know you can report on the overall customer satisfaction, however, is there a way to either export or report on agent/ group base. For example i want to see all the service desk team custo...
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Hi All, Finally, we are approaching to buy the license. I have a question regarding license: Say we buy a license for Jira Service Management 100 agents 1 year and apply it to our application A (2...
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Is it possible to make a schedule where a person is on-call one day every other week? For example, to be on-call every other Tuesday? I can't figure out how to do this.
- Question
- opsgenie
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Hello Community! I needed some help with an automation. We are monitoring the updating of values in some fields so that the linked issues are changed as well. We save in the log action the field th...
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I have added and successfully verified my custom domain in the admin.atlassian portal. I now go to Settings > Emails. On the Email addresses tab, I click Add Email address. I then ente...
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Is it possible to provide Seamless sign-in to the customer portal using SSO? We currently set up SAML SSO with AzureAD and using the IdP initiated flow (myapps.microsoft.com/signin/{appid}) users ca...
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Assume I am maintaining a service desk in which customer requests come in and by default they are restricted to the customer that reported them. Some requests should be exposed for all to see, whil...
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I want to add the widget to a SaaS application built using Rails and Turbolinks but the script only fires once on initial page load. On consequent page loads the widget disappears. Please help.
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Guys, when I change the innodb_log_file_size=2G field in my.ini my sql does not go up. If I return the field to the default it goes up instantly. I'm installing MYSQL 5.7.36.1. Any tips?
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I am trying to set due dates on tasks created to 6 business days after an issue is created. In another question line for due dates, I found the below as an option where X is the number of days you wo...
- Question
- automation
- jira-server
- new-to-jira
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I Would like to set up some automation which would notify (via email) senior members of the team when a ticket has more than 10 comments on it. Could someone shine a light on this for me pleas...
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Hi all, New to my role and trying to discover how to remove a team that has been assigned to one of our incidents. We have two teams assigned to this incident when there should only be one, ...
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Hi, we want to conduct anonymous customer surveys on a Jira Service Management instance (cloud). That's why we have a portal that allows anonymous access. However, there's a field called "email...
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I was wondering if raising private requests in the "Share with" field be disabled/removed for Jira customers. We want to prevent a situation where customer will raise a private request instead of the...
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Hi, for now, our customers have 3 options in the 'request' view: "Created by me", "Organization name" and "All". In our case, Organisations' view is the same as 'All' view, so these lists are ...
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