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Putting Dynamic additonal text description on Custom Field

Adrian Gunther February 16, 2022

Hi All, 

I am setting up a new project, and have a Custom Field (single select drop down). 

On this field, i would "like" to have a description that changes based the value selected

The dropdown contains a list of task types (request annual leave, request maternity leave, request long service leave etc) 
Based on what the user chooses, i would like an information field to show saying what sort of documents they need to upload to process this request

Eg. User chooses the Leave issue type
The user chooses Maternity Leave from the custom field dropdown
a little box pops up that shows the user needs to upload a photo of their sonogram (just making this bit up, but they will need to upload specific docs based on the value in the custom field) 

 

Is there any way to do this in Jira Service Desk/Management? 
A specific issue type perhaps? 

Thanks in advance

 

1 answer

1 accepted

1 vote
Answer accepted
Joseph Chung Yin
Community Champion
February 16, 2022

@Adrian Gunther -

Welcome to the community.  As far as I know, dynamic field help text description (based on custom field selected option) is not possible against the portal UI's request type form.

I am assuming you are referring to the portal UI where customers interact with to submit request to your JSM project.

If not, please let me know.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Adrian Gunther February 17, 2022

Hi Joseph, 

Thanks so much for your quick reply. 

Yes, that's correct, it's for the Customer Portal. 

 

I'll look into another way to request the information.

 

Regards
Adrian Gunther

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