Using Forms and Automation creation ticket

[william.t]

Hi, 

I had an idea (for my onboarding tickets) into my ITSM on Jira : 

- user create one ticket with a Form with a specific label (E.g onboarding)

- It trigger an automation rule to create a bunch of 5 or 6 sub-tickets using forms as well. It is steps to prepare the onboarding (setup PC, install software, etc...)

- the overall thing is working however my subtickets (Service requests) are created however they don't include the associated forms.

Any idea why or how I can fix that ? 
Should I add into More options/Additional fields of my Then:Create service request ?

Any help would be highly appreciate. Thanks in advance.

[Fabian Lim]

Hi @william.t

Welcome to the community!

The other option is to link the trigger issue to the newly created subtasks instead of copying the same form.

I hope this helps.

[william.t]

Hi Fabian,
thanks for the guidance.
I will try to see if it fits with my needs.
Cheers !