Can I limit a single customer to read only access?

[Colin Bosman]

On our Jira Service Management portal site, an organization currently has access with three customer users. They can add issues and see their own and their organization's issues with status and comments.

Now, they've asked if two other people from this same organization can be granted read only access as well. They don't want those people to create issues, but they do want them to see the status of all of their organization's active issues, including comments.

Before we consider if we even want to divide customer users this way: is this technically possible? Any workaround if not?

[Dave Bosman [Realdolmen] · Accepted solution]

Hi @Colin Bosman 

Through the portal this is not possible

You can only give them read access by providing them with a license and setting up your permission scheme correctly. 

Regards

Dave

[Pramodh M]

Hi @Colin Bosman 

It is possible with permissions.

Create a separate role for read only access and assign the two members to the role and give them only the browse project permission in permission scheme

Thanks

[Colin Bosman]

Thanks for your reply!

The only place where I can find these customer users is through:

/jira/servicedesk/projects/PROJ/organization/99999

I can't click the users, trying to open their profile results in an error, I can only remove them. I also don't see any role assigned to them in this view.

I read somewhere that there's a difference between 'Jira users' and 'Atlassian users'. I assume these users are Jira users or maybe even just 'Jira servicedesk users'. They can only access the portal. Can these users even have a personal role?

[Dave Bosman [Realdolmen]]

You can add those users to your environment and provide the license that way.