Managing deleted tickets

[Kevin Vancrutsen]

Hello,
I have several questions about managing deleted tickets:
Is it possible for a project administrator to see tickets that have been deleted by an agent?
Is it possible to prevent agents from deleting tickets? If so, how? Is it possible to add an approval step?
Thank you in advance for your answers.

[Nikola Perisic]

Hello @Kevin Vancrutsen 

1. Once the ticket has been deleted, the action is logged in an audit log - you need to be an organization administrator to access it (Atlassian Administration -> Security -> Audit Log)
2. It is possible to prevent agents from deleting the tickets: Project Settings -> Access -> Project permissions -> Delete Issues -> Remove the Service Desk Team role from this permission scheme. Note: You need to be a Jira administrator in order to change the permission scheme. One more thing, make sure that permission scheme is not shared with any other projects. When you make a change on one project that shares a permission scheme with other projects, the changes will reflect on the rest of the projects too.
3. Approval step is possible to add, but in this case you wouldn't need it because you will remove agents role from Delete Issues permission.

[Amir Atadjanov]

 HI @Nikola Perisic @Kevin Vancrutsen 

 Additionally, you can add yourself to the notification scheme when a task is deleted

[Nikola Perisic]

Thanks @Amir Atadjanov , that slipped in my mind.

[Kevin Vancrutsen]

Thanks Nikola and Amir, 
@Nikola Perisic 1. is it normal the audit log is empty ?

[Amir Atadjanov]

Audit log in Jira

[Nikola Perisic]

@Kevin Vancrutsen 

Have you searched for that agent with their email address?

[Kevin Vancrutsen]

@Nikola Perisic yes