How to restrict access to certain issue types or categories based on user roles in a Jira project?

[Adrien Lesueur]

Hello everyone,

I'm working on a Jira project and I’d like to restrict visibility of some specific tickets to only certain accounts or roles.

Use case:

We have three main accounts/groups:

• JIRA Admin

• JIRA Tech

• fstunnel.atlassian

We would like to make some tickets (e.g. internal tickets like "Order Management & Piloting") visible only to JIRA Admin and fstunnel.atlassian, but not to JIRA Tech.

What I’m trying to achieve:

• When a ticket is categorized as internal, JIRA Tech users should not be able to see or access it.

• Other tickets should remain visible to all three roles.

Questions:

1. Is it possible to configure this using Issue Security Levels?

2. Can I set these security levels automatically based on a field or category (e.g. "Internal")?

3. Is this functionality available in Jira Work Management, or only in Jira Software / JSM?

4. Any recommended approach if I want to automate this behavior on ticket creation?

Thanks in advance for your help or any suggestions.
Have a great day!

[Mohamed Benziane]

Hi,

You can achieve this using issue security level and automation. In your rule you can check the value for your field and if it is equal to "internal" then update the security level.