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JIRA Service Desk: Is there any way to restrict the tickets

Maria_Trofimchuk August 28, 2025

We have established an organization with customers inside. This organization is used in 2 projects. I need customer to see the tickets in one project (within the orga), but not in another. 

Is there any possibility to somehow configure that?

1 answer

1 vote
Mikael Sandberg
Community Champion
August 28, 2025

Yes, this is possible, what you need to do is change the project permission schemes for both projects so that the project that you do not want your customers to see doesn't allow them to browse to it.

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