Community resources
Community resources
Community resources
Jira Service Management
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Hi All, Is there a way that we can hide service portal from people that are not added as a Customers? Current behavior: If the user (email) is not added as Customer he can still see the link to f...
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So here's our setup in our company, project called "Support" is created under JSM so users can report bug tickets and another project called "Zen" under Jira software for our tech team to manage tick...
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How to create a feedback form and yes or no like Atlassian feedback at the bottom of the article
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We are not able to create jira tickets in alerts
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...ooks like the prevSolution variable has never been set because the following condition is always evaluated to true. Does anyone have any idea how can I achieve the use case explained above?
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Announcing safe customer notifications in Jira Service Management as a building block for compliance and privacy needs At Atlassian, we understand the increasing need to be assured that your data i...
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How do I link a request to an item listed in Services? For example request comes in, identify it is for system XYZ, then on the request link it to service XYZ which has already been added in...
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Hi, so how can I make an automation that when someone comments in one item That automation can create a comment in an linked item across a project? Don't know if I made it clear, if have any ...
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Do internal users need dual Jira licenses? We setup a Jira Service Desk project that will be used for internal staff only. All internal staff have an account and license for Jira. Cur...
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I am attempting to distribute software (executable files) to our customers. Does Jira Service Management have the ability to host files (upwards of 300MB) as a distribution mechanism for our...
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I was reading through https://support.atlassian.com/opsgenie/docs/automatically-create-an-incident-via-incident-rules/ and it states the following: After an incident is opened, alerts matchi...
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I need to create a rule that searches for the phrase "Planilha de Carga ES - 17/05", anyone knows what the command is? An exemple: (don't know what the code is)
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...electRadioField.value def listField = getFieldById("customfield_11015") if (selectRadioValue == "Yes") { listField.setHidden(false) listField.setRequired(true) } else { listField.setHidden(true) l...
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I am trying to figure out if it is possible to populate the Affected Services field in a Change Management request with multiple values that a customer would enter when creating the request. I...
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I've been taking a look at the JSU Automation Suite for Jira Workflows app and from the documentation, it seems like it can only be used with a company-managed project. Can it also be used for...
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How do I create an automation rule that would transition the status of a ticket if a client makes a comment? I see how to do it for all comments, but I don't want the status changed if an agent...
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Hi, community. I have a question about charts. Have just started learning how to work with Jira Service Management. Can't understand, whether there are such things in Jira Service Management SLA as&n...
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Hi, I´m trying to create a confluence page using a jira automation. I´ve runned a script that found in a similar post : And get this problems in the automation audit log: If ...
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One of our customers has updated the email address, the updated email is shown in the Account information section as well, but the user still receives the email on the old email address. The u...
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I am trying to use complex queries to link assets up to Employees in Insight and cannot find the correct commands anywhere on the support site or the internet to be exact, if anyone has this list it ...
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I have windows 10 and want to know how to get to the Rest API jira console step by step, unfortunately I do not have such knowledge and the instruction in jira is unfriendly to the user. can someone ...
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Does anyone have experience using Jira Service Management to organize the purchases process in an organization? If yes, what workflow did you use?
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I have multiple service management users , Their role is defined as "Service management team" , Still I am unbale to assign Jira task to the agents. Added them from People --> "Add People" ...
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Hi there, I'm playing around with Automation for Jira and I ran into a problem. I have a rule in Project A that creates issues in Project B. In Project B I have a rule to look for these issues and...
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