Community resources
Community resources
Community resources
Jira Service Management
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I have multiple service management users , Their role is defined as "Service management team" , Still I am unbale to assign Jira task to the agents. Added them from People --> "Add People" ...
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Hi there, I'm playing around with Automation for Jira and I ran into a problem. I have a rule in Project A that creates issues in Project B. In Project B I have a rule to look for these issues and...
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Hi Team, How to migrate the ServiceNow data to Jira Service Management (Cloud) without losing the data. Thanks,
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All the users who are part of Jira are by default customers to the JSM portal. While creating the Jira for service management team, they can't see "Shared with" option but in my case they can't...
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Hello, I have tried to hide a custom field from "the agent console" when the agent is editing the ticket and with a restriction on "Request types". Hiding from the project/request type works fine, ...
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The old Insight app had reporting built in - - https://confluence.atlassian.com/servicemanagementserver/working-with-reports-1044784601.html Since Insight is now moved to JSM Premium - wh...
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Dear Opsgenie/Atlassian Community, I am new here in the community, we are looking to explore Opsgenie's SMS alert feature, the project I am working on is to have an SMS alert sent when there's an In...
- Question
- cloud
- opsgenie
- servicenow
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Hey there, I am looking at creating a 'User' schema in Insight. The key piece of information I want to capture are the JSM customer email address. This is going to match up with an email addr...
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I'm using Jira Service Management, I'm looking for "Sum "formula in form create. How can i resolve it?
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I want to add rights on queues, so that only specific queues are visible for specific agents. Is that possible?
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Does anyone know how to change the default status options under service desk > requests > Filter? Currently the default option is 'Open Requests', but you are unable to view any closed requests
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Greetings We have a single project for each customer and have the users of that organisation set up. When they email or enter an issue via the portal it automatically populates the "Organisations" f...
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Hi, I create an approve step in my workflow. But now when people create the ticket, he can choose himself as the approve people, this is not allowed in my company. How can I config ...
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I am in the process of getting our ticketing system switched over (we were using OSTicket). It was easy enough to link our current help desk email address (helpdesk@domain.com). I was also setting up...
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For an assessment, I have been required to import a pre-existing Jira file, however, when I attempt to backup (the brand new) Jira project (because it says I have to, to import any new files) it give...
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Hi Team, I have a case like this We use field Approvers Groups. In the Approvers Groups there is 3 Groups, for example A group, B group and C group. Can we update the A group automatically when t...
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Hello Atlassian Community! I have made the integration between Opsgenie and Jira Service Management (JSM), currently the integration allows capturing in JSM all the alarms that arrive in opsgenie ...
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Hello, We have a use case where our customers need to send PHI data via email and have it create an issue in JSM. We also have correspondence back and forth that will also contain PHI data.&nb...
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I get this error: This Jira Service Management project has configuration problems and may not work as expected.Update your permissions to enable widget.Make sure that the Project Role a...
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I have setup a few on call rotations but now I am looking to create a bi-weekly schedule but the rotation options seem limited to either, dsily, weekly and custom. But it does not allow me to skip a ...
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When does "Seamless conversational ticketing experience" come to teams?
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Fala pessoal, agradeço desde já o apoio. Existe alguma forma de notificar o usuário sobre o SLA de atendimento para a solicitação aberta? De forma automática, é claro.
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Hello everyone, Does anyone happen to know of a way or method on how to auto-populate the "Approvers" field in Jira and it gets the data from Azure AD, without the use of paid add-ons? I am looking...
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Our Jira Service Management is not creating new tickets. It happens via e-mail and directly from the "Create" (create issue) and I have "admin" permission inside the project. On the e-mails logs the...
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Hey together, We want to forwarding emails from our customers. The email handler should create a support ticket for our customer, which email we forwarded and not for our user. is that poss...
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