Community resources
Community resources
Community resources
Jira Service Management
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Hi, this is what I would like to start within my company: a user requests access to a tool that is used within the company (drop down list provided - drop down list is managed by management)...
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Hi Community, It’s been over two years since we’ve been able to see each other in person and I am so excited to share that we have a ton of ITSM activities planned for Team 2022 from April 5-7.&nbs...
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I have two Jira Service management projects A and B. When is in B created an issue the trigger clone it in A. General work on issue is done in A project. When the issue is resolved I need to automat...
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Hello community team! If you missed out on the Jira Service Management Lighting Talk series, you are in luck. Every episode is available to watch now on-demand. Watch now, from any time, anywhere. ...
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We have 1 user in our organization when he updates a ticket, the SLA is not acknowledging or giving him credit for having touched the ticket . The SLA continues to count as not having been met. All o...
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After a Jira site import, the default cloud incoming mail server configured is overwritten by the one imported from the backup. How can i restore the Default Cloud Mail Server ? T...
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Is there any limitation with no. of issues which can be 1) searched and 2) looked up in Jira Automation? Pls. suggest, if there are more than 5000 issues to be searched, and look-up issues...
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Hi, I would like to ask if there is any possibility to change field configuration, so that it does not look so bland? I have created project which should work for requests in our company...
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Hi, I am looking for complete ticketing software solution, which hopefully can be offered by JIRA service management. I am working for a Telco company and I need to setup good ticketing softwa...
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Hello, We'd like the "View-customer request"-link, visible in customer portal issues in the Jira application under the section "Service project request". This link is displayed only for "Se...
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Hi, I have a Insight Custom Field (Customfield_14813), this contains 1 or more objects, in an issue. In a transition I want to have the values from this customfield included in the Attribute ’R...
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I need some advise regarding acknowledging alerts using the API. I have been using this link as reference https://docs.opsgenie.com/docs/alert-api#acknowledge-alert I am currently using PowerS...
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- opsgenie
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Hello, I want to display only one customer's projects in the portal, I can display only the customer's issues but when I clic on "Help center" each customer can see all projects. Is there any way to ...
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This applies to Insight. This is a bit complicated, but i am trying to filter certain "payloads depending on the reporter AND a previous custom field (the previous custom field selects a spacecraft a...
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Hi, I read somewhere in this forum that it would be possible to setup issue subtypes using script-runner add-on. What we need is having issue types categorised into subtypes like if issue types are ...
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Need to count Incidents linked to a Problem via "duplicates" issue link & record in a custom field by ScriptRunner; pls suggest
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Hi all, Seems like there isn't a feature out of the box what I want. That's why I'm looking for an easy app which I can configure that tracks "assets". For example, one of the categories is contact ...
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We might want to change our Jira service desk so that anyone could send a request without having to login as user first. Is there any functionality that can reduce risk for bots to send in request? L...
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Hi Experts, Is there a way to remove "Shared with" field to request form?. Shared field shows mandatory in service desk portal i need to remove this "Shared with" field from service portal ....
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Hi Community, I have an exiting use-case which i cannot figure out how to setup in OpsGenie Currently i have 5 integrations creating alerts via a webhook to Jira. A C1 ticket in Jira generate...
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- opsgenie
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We want to integrate Jira Service Management cloud to our project by allowing our existing users to create an issue from our web site without the need to login to JIRA customer portal. Our website ha...
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I have added couple of new users with the same permissions of the existing users and try to assign service issues to them. but it doesn't allow me to assign issues to users and following error messag...
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We have set 4 approvers to 1 service desk request and set only 1 approver to approve the request. But strangely the other remaining 3 approvers cannot view those tickets in the Customer Port...
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Hi I follow this instruction but I can't find velocity chart in company managed jira. https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-velocity-chart/ wha d...
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Hello, We are using Opsgenie/Service desk integration. Is it possible to enter an incident in service desk and see it in OpsGenie and vis versa (create in opsgenie and see in service desk)? Thank ...
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| August 6, 2025 1:26 AM PDT | ||
| August 5, 2025 9:59 AM PDT |