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Can a Jira form be set to send an email and NOT create a ticket?

TLBrewer July 20, 2022

We're looking into creating a form that sends it's content to a different email address or at least won't create a ticket in Jira. Is this possible?

Setting email puller to "off" had no effect.

Thanks,

tb

1 answer

1 accepted

5 votes
Answer accepted
Mikael Sandberg
Community Champion
July 20, 2022

Hi @TLBrewer,

Welcome to Atlassian Community!

The short answer is no, you cannot make the form just send an email without creating a request. What you could do is to use automation that sends the email when the request is created, and then close the request. 

TLBrewer July 20, 2022

Oh, of course! Yes, thank you. That worked perfectly.

Like Mikael Sandberg likes this

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