Jira Automation to Resolve an Issue

[Elif Alverson]

Hello,

Project X has an automation called "New Hardware". When there is a "New Hardware" issue is created, it automatically creates two issues linked to it in two different projects with the similar name. (Let's say Project Y and Z) We would like to have automation to resolve the Project X "New Hardware" issue type whenever the linked Project Y and Z issues both are resolved. How can I do this with the Jira-Automations? Any help will be appreciated. Thank you.

[Stefan Salzl · Accepted solution]

Hi @Elif Alverson ,

how are the issues linked? To know the link type would be good in order to find  the right solution (as this depends on wheter check the source or destination issue)

Best
Stefan

[Elif Alverson]

When Project X - New Hardware issue is created, it creates Project Y- New Hardware (Y) and Project Z- New Hardware (Z) issues. Project X - New Hardware issues is blocked by Project Y- New Hardware (Y) and Project Z- New Hardware (Z) issues. Does that answer your question? Elif

[Stefan Salzl]

Hi @Elif Alverson ,

thanks for the information. that was really helpful.

Please see the screenshot below. I just created it within 1 project and with other status. With some changes (scope needs to be multi-project to cover project X, Y and Z as well as your status) this should do the work:

Hope this was helpful and looking forward to your feedback.

Best
Stefan

[Stefan Salzl]

Hi @Elif Alverson ,

in case this was helpful and solves your problem please consider to mark the answer as accepted in order to help other users to find the correct answer in case they are faced with similar problems.

Best
Stefan

[Elif Alverson]

Hello @Stefan Salzl ,Thank you so much for your help.

Unfortunately this solution above does not work the way we would like. As you see the first step is checking WHEN the parent ticket is transitioned to done. We would like the parent ticket's status change to done when the linked tickets are done. 

Thank you.

[Stefan Salzl]

uuuuh.....thanks for the hint @Elif Alverson . There was is a mistake in my screenshot. The first transition action right after the trigger is wrong.... =S

furthermore:
no - the trigger doesn´t say anything about which issue is checked. It just listens for a transition of issues in the projects that are in scope of the rule details. You could further specify with a condition after the trigger to only go further when the transition happens in project y or z. It´s important to configure the rule as a multi-project or global rule. This can be done in the rule details:

From the screenshot below the project "ASDF" and "FT" would be your "Y" and "Z". So the following steps will only run when the transition of an issue happens in those projects.

Hope this clears things up a little bit. If I got the requirement wrong please let me know where.

Best
Stefan

[Elif Alverson]

@Stefan Salzl , thank you! I created a similar automation and it worked. 

You are awesome!

[Stefan Salzl]

Aaaaawesome @Elif Alverson !!!! Great work 👌🏼💪🏼 Good to know you got that working.

Best
Stefan

[Peter DeWitt]

@Elif Alverson , hey this is a really interesting question. I can get you an automation that will closed the issue then a linked is is closed but I don't think there is a simple way to check when all other linked issues from a linked issue are closed.

1. Does one of the linked issues in Y or Z normally close last or are they random.

cheers -dewitt

[Elif Alverson]

When Project X - New Hardware issue is created, it creates Project Y- New Hardware (Y) and Project Z- New Hardware (Z). So when the Project Y- New Hardware (Y) and Project Z- New Hardware (Z) issues are manually closed, we would like Project X - New Hardware issue is auto closed. Does that answer your question? 

[Stefan Salzl]

Hi @Elif Alverson ,

thanks for the information. that was really helpful.

Please see the screenshot below. I just created it within 1 project and with other status. With some changes (scope needs to be multi-project to cover project X, Y and Z as well as your status) this should do the work:

Hope this was helpful and looking forward to your feedback.

Best
Stefan

[Elif Alverson]

Thank you for your quick response. Where do you determine the issue type to be closed for Project X?

Thank you.

[Peter DeWitt]

It's going to be done by the issue link type. It won't matter what the actual issue type is. In Stefan's example, the automation is going to look at the issue linked by the blocks issue link. Whatever issue is on the other end, that's the one that will be closed.