Community resources
Community resources
Community resources
Jira Service Management
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Hi Community! :) I have duplicate fields showing up on the portal view request type. I am not sure why the same field is appearing twice. Anyone else run into this and know the solution besi...
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Hi we have an issue where we ask a user to use a portal form to choose a manager from a user group list. Some users are seeing the list, some partially, some don't. Iv'e been told to grand the permi...
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So like just about everyone who uses JSM Cloud - I have my system configured to create tickets when our email address is contacted. IE - if you send an email to jira@mycompany.com, we will automatic...
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Clients cannot raise tickets via e-mail only portal (some clients cannot access the portal so rely on e-mail). The clients e-mail is forwarded to our default email account but no ticket is created/ra...
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Need an automation rule that changes the priority field as we get close to a specific date for our "Start Date". If we are less than 7 days from the start date , change priority to Highest. An...
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Buenas tardes, en la versión de Jira ServiceDesk teníamos la posibilidad de crear automatismos personalizados sin usar plantillas, pulsando en "Regla personalizada" ¿es posible hacerlo tam...
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Hi Guys, So our set up is that we have a Service Desk but we create linked tasks from the create task link. Is it possible to automate the SD element to create linked tasks, (not sub tasks), to ind...
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Hello all, I know there is a way to move issues between projects, but is there a way to move them easier with a single button for example?
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I've added "Request participant" to Create Issue Screen configuration, however, the field is not displayed on Screen. Also "Find your field" shows that the field should be visible: However on t...
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Hi, I am failry new to JSM and Opsgenie, I am trying to create an Alert in Opsgenie when an Issue is created at the Service Desk. Having the Alert open an Issue works fine, but the other way arround ...
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Hi All, We currently have some automation set up for when tickets are created to create a number of sub-tasks. Due to the way we work we clone tickets then move the clone tickets into this project. ...
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I have a field named Drop that I'm using in my data analysis and I use JQL to filter its values. When I want to filter the value "none", i get the error The option 'none' for field 'Drop' does n...
- Question
- jira-service-desk
- jira-service-management
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Hello, We have 3 projects in our service desk, let's say Project A, Project B, Project C. We want to disable clone option for Project A and Project B. And for Project C, users should be able to cl...
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Dear team, How to find the JSM version Regards Karan
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Hi, Tried to assign an issue to an agent but in mobile app, it's showing all users while web version getting just group that i filtered before. Is there any workaround for that or is it a bug that w...
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Hi, As far as i checked, there is no service management customer portal screen in the offical jira cloud android or ios app. Is there any workaround for that or do we have to try other applications?...
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Hello Community, I am performing an objectLookup (in Insight) and get all the data as expected. Since the result consists of several elements, I am using {{#lookupObjects}} ... {{/}} to lo...
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Google Stackdriver has been subsumed into Google Error reporting, with a new notification setup and completely different webhook format (actually, I think the format comes from Google Monitoring, fwi...
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Hi! I need that each user should have access to find or write and choose his name or email from list of users and emails. It works for me like administrator but not for other users. for them it show...
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Hi, We recently acquired Jira Service Management (Cloud) and I'm having trouble configuring the email functionality for my project. Indeed, it is impossible for me to define a resource mailbox (shar...
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If I have a service i.e. and API and that runs on a given server. Can I link the Server CI record in Insight to the service such at when a Incident is raised on the service that information is availa...
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we need to add drop-down list to all incidents which are created manually in OpsGenie, so each team will choose their root cause for tht list before closing the incident.
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Hi So I got this question and can't find the answer to that. Are there any permissions I can adjust to allow them to self-govern in this field?
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Hello Atlassian! I´m trying to setup a process to handle all of our faulty Hardware with our Jira-Service-Desk. This require our customer to answer questions such as: - Serial Number ...
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Hey guys We've created a couple of new Service Projects & are looking to get "Time Spent" added to the Field Tab. We currently have it on an existing project but not sure how it was set up. ...
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