Community resources
Community resources
Community resources
Jira Service Management
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I'm looking to maximize performance and while efficiently running scans at a maximum thread time setting.
315 views 0 0 Deleted user April 1, 2022 -
Hello again guys, I have an automation rule in place to automatically link issues based on my custom field "User's Email Address". the way that it is currently working was fine, but I noticed it sta...
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Hello guys, I am trying to set up some validation on one of my custom fields "User's Email Address" (customfield_10041) to make sure when a value is entered into that field, the email is valid or at...
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The field is a dropdown and has 4 options. It has always worked and showed all 4 values, but it suddenly only shows 2. Form preview shows all 4 - just not portal. ...
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Hi, We are exploring the reporting option in Jira Service Mangement. We want a details report which would tell us how much time spent in each status (Stage) for a particular issue type. Is there a s...
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Tickets go straight from Inbox to In Progress with a Jira automation causing unassignment of tickets. How can stop this and how can I can I make an automation that tran...
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We have a lot of events that are scheduled through the day and we want to utilize Opsgenie to notify us if these events fail. IE at 5pm we get an email with an attachment that gets dropped to ...
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- opsgenie
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Hi, I have an issue with the "Description" field of the OpsGenie Alert coming from an Email integration. The email I receive looks like this in HTML: But the description of my generated alert i...
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Hi, We are Trying to Change the Text or more specifically we want to put some text before the Privacy Policy on the Login Screen. Now is the question if it is even possible
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Dear community, Does someone know if there is a way to automatically anonymize users in Jira? For example, to anonymize service desk customers if their account was inactive for 2 years. ...
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Hi A portal client would like to access (but optimally have transparent visibility) on total hours logged since the start of the current month. I couldn't find a way to integrate th...
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I want to use service management request forms to pre-fill issue fields. All forms' fields are linked to jira issue's field. Default answers are given in the form, but in the request form the values ...
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How can I add the mail receiver of a support mail as a request participant by e. g. using scriptrunner? Hint: the mail receiver can be different to the address, which is used for email requests in t...
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Hi Everybody. We are manufacturing company which outsource lots of components to other workshops outside of our company. The outsource procedure is as follows: 1- All of the desired components (iss...
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I'm creating a form to do systems/access requests and on my form there are a lot of fields. The user is obligated to insert the full name and email, also choose the system, etc. I would to use on...
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need to find keys which is not having sub-task & create auto subtask using summary for the keys which is not having subtask, using sil script or JQL creating auto subtask can be done, the proble...
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Hi Like in topic I need to configure SLA so that it is applied only once. The SLA should be applied when ticket is assigned to specific Support Level Group but only when the same ticket was never as...
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Hi, I'm trying out Jira Service Management as a support ticket system for our team. When an email is sent to the support email with a subject of "test Jira 1: tracking email conversation", an item/i...
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Hello everyone, I would like to understand how the .eml attachment is processed when creating an issue via mail. One of our customer created an issue via mail and attached an .eml file. In th...
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...lreadyExistingObjectTypeExternal = new ObjectTypeModuleExternal( TempoSelector.CUSTOMER.getSelector(), true, null); rootObjectTypeExternal.getObjectTypeChildren().add(a...
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Hello, I have one service project for issues (incidents) and and this project is used by more then one customers with different SLA's, so can I made automatically rules for this situation? Example. ...
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Hi, i have idea to make assign approval use automation. here is my automation. but, i dont know how to call group as approval. example : "Admin need appoval from Manager." when user from admin ...
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Hi, i have idea to make assign approval use automation. here is my automation. but, i dont know how to call group as approval. example : "Admin need appoval from Manager." when user from admin ...
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Hi everyone, I would like to inform that we have enhanced the "Send email" action component in A4J (automation) to allow users to select “All customers involved” as a group to send email to. This g...
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Hi there, Looking at how to setup insight and I am a little stuck. We are going to be updating information into Insight from an external asset system we have, it's old but it is heavily integrated....
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