Community resources
Community resources
Jira Service Management
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I am attempting to set up an automation rule in a project that will automatically reassign an issue when it is set to a specific workflow status. I have set up a custom field using "user picker" as t...
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How to integrate "ManageEngine" and "Jira Service Management".
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So, I searched these forums for the term govcloud and found no matches. The Atlassian Standard Infrastructure (ASI) documents say that QuickStart is available for govcloud but is not supported ...
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Hello, We have a board setup that we've been using for our sprints that lives within a user profile (rather than a project). This is the case because the board works off a filter that include...
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Hello, I added a service request from the mobile app but it does not populate under open service request on my desktop browser. You can search and find it under "worked on", but not under my project ...
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Hi, We are setting up JSM queues. A former Dev in our team saved all queues under this item in the JSM Backend: Could anybody explain to us, what is that function? And how we move the queues fr...
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Hi All, We are using Insight in Jira Service Management Cloud Enterprise. I just found out that reporting is not available in Jira cloud. Any idea when this might become available? Than...
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Hi community, I have created a automation for reopening issues, and I want to add in the email we receive the Resolve date. But I can´t make that work in any way and can´t find any smart val...
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Hi, The Quick Search bar in the top right part of the JSM screen lets me search the contents of tickets, but I would like to filter by reporter in there and I can't figure out how. According to the...
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I created a rule which creates a number of subtasks when an issue meeting JQL conditions is created. JIRA Automation has logic built-in to allow subtask creation which should copy field values...
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Hi there I am new to OpsGenie and I am trying to help a colleague get the Priority for an issue logged in JSM Customer Service Portal transferred correctly across to OpsGenie via an Integration so i...
- Question
- integration
- opsgenie
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Hi, We're starting to set up gates and stuff via the Jenkins integrations which works but I'm looking at how we can get it production ready, we've got countless Jenkin's Pipelines and services so I'...
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I have a could instance with insight, But when I got to add an insight PF I don't see the category under my PF's. Any Idea why this is?
301 views 2 0 Deleted user April 13, 2022 -
Hi, Any idea on how to automatically notify participants only if the Issue is in a certain Status(es) (I mean not during a transition but simply when added by the Customer or the Assign...
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Hello, I have the same question but I use Jira SD Server. I can not find an option to change the customer adress in the settings. I search and find the information, that user with Jira Server not...
- Question
- server
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So we have 2 Service Desks Projects. 1 for IT and 1 for Finance. Everyone in the company has access (as "customer") to the both of them. But several people are now flagging when they...
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I want automation that emails me about a ticket that is unassigned from last 2 hours to created time
Hi, In Jira Service management/Help Desk, I want automation that emails me about a ticket that is unassigned from the last 2 hours with respect to created time. Is there any option availabl...
358 views 1 1 Deleted user April 13, 2022 -
Hi Community, I have modified the change create issue screen to include below fields. When creating an issue most colleagues see just those defined fields. However, there is a few ...
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Hello, We are receiving alerts from various monitoring tools on a DL in outlook. I want that DL to send emails to Opsgenie and opsgenie to create alerts. Is this possible ? If yes, please help me w...
- Question
- ms-outlook
- opsgenie
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Hi guys, I would like to ask for help with creating an automation rule. When issue is created If field "reporter" is person A,B or C SLA1 will be finished I managed to find...
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Hello Atlassian Community, Is possible to have Insight Objects linked to an Issue with auto select? I have managed to filter the objects by the reporter, but would be great to have ...
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Hello, Does anyone know if it's possible to add attachments to a comment on an issue in the portal? We know its possible when you first create the issue, but we can't seem to work out how to add at...
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We have a business requirement to use a web embedded booking app to manage our events and ticket sales, then use Jira as a 'project' or task management tool to enable event management. Are there any...
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Assigning a ticket to someone is a clear signal that someone is working on the case. Quite often it is forgotten to add a comment manually to inform submitter and to stop the response time clock. The...
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Hi all, We have a new cluster deployed with JSM 8.21.0(2 nodes) and PostgreSQL 13. Once the cluster is up, it kept complaining "Cluster Time Synchronisation" and "Cluster Index Replication" issue, a...
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| August 28, 2025 10:24 PM PDT | ||
| August 26, 2025 3:48 PM PDT |