Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I want to request to take over the ownership of the project jira board due to the last owner already move to other company. is it possible or not ? and can u share how to do it ? Re...
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Hi, I'm trying to configure oAuth 2.0, but it is missing from the system list. I'm a jira-administrator, i'm running https. Version 8.22.1 of jira core, 4.22.1 jira service manager. P...
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My CODE: RESPONSE: RROR { message: 'Key format is not valid!', took: 0, requestId: '51e40857-f2d9-4c32-a1c6-6ff9d96d935...
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how to connect Jira service management and power bi
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How to create a new folder or Bookmark to move all my JIRA "Filters" and "Dashboard" group-wise.
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Hi, Please, someone, help to provide the step-by-step process for "How to log issue via email" in the Jira Service Management (Cloud).
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Hello. Trying to use automation to get the Component Lead for a specified Component. I have a web request returning all project components. And I can iterate through them to display any attrib...
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Does closing an Alert manually via Alert list go through the Global policy? Seems it is not doing so. Thus we are not receiving SMS or mobile notifications. The closure can be for severa...
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- opsgenie
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Is there any limitation of exporting excel CSV (Current sheet)? Please see sample image below as i want to export a Jira ticket for the month of November 2021. but there is a missing day from 1st of...
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In all incidents we have to put 7 extra properties relate to our internal info, we need that automatically. Is there a way to automatize this? Thank you
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- opsgenie
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Hello, I am trying to have email notifications sent out to the owner when the 'Owner' field is assigned to someone. Would I just select Event 'Issue Assigned' and then select 'Owner' f...
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Hello, Is it possible within JQL to create a filter that returns any tickets where a specific user is mentioned/tagged in any of the comments? Thanks.
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How to change the "From" filed in an email that is sent to a customer from Service Desk management, for a specific project? Now there is an old Project name which we changed in the meantime.
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Hi everyone, we are offering our customers applications like Fleet Management and Maintenance Management. I saw that we can integrate widgets so that users can create tickets. Is there also a...
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I am trying to export an Opsgenie postmortem to Confluence, however, I am not able to select a space to do so. Our Opsgenie account is definitely linked to our Altassian site, so not sure ...
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- opsgenie
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How do I assign a JIRA Service Management cloud tickets to a Atlassian Team (Created from People Menu bar of the Cloud Site)? Do I need to create a custom field as Team as a multi-user picker or Gro...
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Hey folks, Does anyone have a working solution to creating Incidents in OpsGenie from Slack? Pagerduty has a Slack App where this is possible, at the standard tier. It appears as th...
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Hello Jira community. I hope you can help me with this question: 1. I created a cascade custom field. The parent is Electric and the children are :Broken light switch, Emergency light...
- Question
- jira-service-management
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Hello Jira community. I hope you can help me with this question: 1. I created a cascade custom field. The parent is Electric and the children are :Broken light switch, Emergency light...
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In my service project settings, under PEOPLE I have a number of Service Desk Customers listed. I'm assuming they are getting added when they "enroll" into our portal. Is there a way to systemically a...
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Is it possible to collect additional information when a customer signs up? Asking for things like phone number and other valuable information as well as breaking up first and last name would be helpf...
303 views 3 0 Deleted user April 1, 2022 -
I'm looking to maximize performance and while efficiently running scans at a maximum thread time setting.
314 views 0 0 Deleted user April 1, 2022 -
Hello again guys, I have an automation rule in place to automatically link issues based on my custom field "User's Email Address". the way that it is currently working was fine, but I noticed it sta...
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Hello guys, I am trying to set up some validation on one of my custom fields "User's Email Address" (customfield_10041) to make sure when a value is entered into that field, the email is valid or at...
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The field is a dropdown and has 4 options. It has always worked and showed all 4 values, but it suddenly only shows 2. Form preview shows all 4 - just not portal. ...
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| August 6, 2025 1:26 AM PDT |