Community resources
Community resources
Community resources
Jira Service Management
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We have added trusted domains and would like to have our users be able to send email support requests from those domains, without needing to create an account. How can we set this up? If this is not...
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Hello everyone, i want to add a validator on the create transition of a workflow. For a request type a few fields should be marked as required when creating a request from the jira backlog (not the ...
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Good day everyone! Can anyone tell me if it is possible to use java to develop plugins for Jira Atlassian Cloud and in what form they can be uploaded to the server. I read the documentation and the...
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My Requirement: 1. I Need to disable the "Reply to Customer" Comment option for my development team and they should only able to "add an internal note" comment. 2. By doing the above the developmen...
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Hi team, I'm a little confused with the next restictions. When I try to create a new Service in Jira Service Managemenet project I see an error: "We couldn't fetch service owners. Please co...
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Hello, we have some videos in our knowledge base (Jira Service Management), the information/data/videos are stored in Confluence (Cloud). We share this Information with users via the Helpcente...
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Hi there, I am starting to delve into the API for JSM but looking on the developer website there doesn't seem to be any examples set out in Powershell, this hurts due to me pretty much only knowing ...
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Hello, I have struggle with smart field expression. My requirement is: I want auto execute all every created issue but i found only manual picker. Or have any trigger?
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Hello all, while inserting a default text in the Description field through the System Field->Description->Context. This default text is visible when creating the Issue through Jira internally,...
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Hi. I've Jira servicedesk on premis. Want to update Licenses but can't reach the menu, cause of "Loading app details.." and then the page stucks. How can I troubleshoot that?
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Hi there, I would like users to receive the notification email so they can reply directly through that email and have the reply reflect as a new comment in the jira issue. However, even though I se...
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I have an automation rule set up to send an email notification whenever a new comment is made within an Issue. I'm using Office Outlook as my email server. The rule executes just fine. However, when ...
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Is it possible to report on the number of customer satisfaction surveys sent vs. the number responded? I'm not finding a Series to add that to a custom report. Thanks!
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I would like to update these fields, but it looks like I can only update my own.
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I cannot find any documentation for a Cloud Importer similar to the one available for server. Looking for alternatives to Sync LDAP with Insight cloud
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Trying to create a slack plugin where it shows how many tickets were added/linked within the last week. I'm using the 'jira-client' NPM package, and can't seem to find any option to view past bug inf...
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could you please let me know what is the naming standards that we could following when creating the alerts , teams , schedule/ for eg. when the team name is Application Money Transfer what wo...
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Hello, We're migrated our Service Desk to Jira SDM in Cloud and I face a little problem. In our previus SD the users can access the portal with AD credentials. I have a few users with access ...
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So when someone create an item, is always necessary to chance the option customer and set then as whatever their e-mail is set as an organization. So that wasn't needed anymore I created a rule that...
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Hi! In Jira Service Management customers does not cost any type of licenses (agents does). On the features, it is mentioned that it has a integrated knowledge base. I read that agents can write/edi...
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So, I have a automations that sends the date in slack, but it sends time, year, month and day but I only want it to send me back the day and month, so it will be like 31/05. Thanks for any h...
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Hello! We have two projects that both have email requests enabled. When replying to emails sent via Jira the reply-to email is set correctly so that it allows the email to be added as a comment: &nb...
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When an issue is cloned it is showing the below formatting in the description field on the cloned issue. <b>Name:</b> John Smith <b>Preferred Name:</b> John ...
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Use Case: When: Issue Created If: "Request Type" = "Software Check In" Then: Update Insight Field Attribute Remove one Software Object referenced to a User without removing ALL references
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Greetings everyone! We are currently looking for an app that integrates Slack with JSM with the following requirements: Auto-create JSM tickets when a new message is added to a specific Slack chan...
Atlassian Community Events
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