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Services approvals group
Hi
I'm starting to use the approvers group against services, so users in that group get notified for change requests against that service. The workflow is looking at Services Approvers instead of the ticket approvers.
The question is that the Group of users associated with the Service appears to have to be licensed users. Whereas in our organisation an approver could be any particular member of staff.
I don't want to be giving out licenses just so someone could approve the occasional change request.
Against a ticket, in the approvers field you can have an Approver picker, that shows all customers (our staff) and users, but the picker for the groups that Services looks at can only see licensed 'users'.
Is there a way that Services approvers can target a group of Approvers that are not licensed users, or a way of putting a non licensed user into a group?
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