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Community resources
Jira Service Management
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We have a Customer Service project in Jira Service Management project that is used by our customers to open requests. We want to be able to use sub-tasks in this project. I am able to create t...
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I have an automation that creates sub-tasks on the main issue. The main issue don't has an attachment. I want to have a document attachted to one of the sub-tasks automatically. Is that possib...
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...ext", "label": true &n...
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I contact you because I have a question about gadget plugin. I try to modify the filter-results-gadget for the dashboard. normally when we get a filter result, each issue have a issue link, this iss...
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As part of my automation process, an incident ticket is raised in our service project board. The affected services are selected on the helpdesk form (services from Opsgenie) and copied from the helpd...
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JSM-Data Center-Bigpicture how to change the date and time format of the baseline start, end date? At the moment I can only change the date but cannot access the time in the below image the time i...
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Hi community, we are internally discussing options to configure our Jira instance to be able to allow sharing tasks over multiple projects and I'm interested in your opinions. Background Multiple...
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Where can I get the custom field keys to be used for automation
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We would like to buy the standard plan. For this I would need to know if this functionality is included in the strandard plan. I mean the functionality to customize the "customer notification templat...
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Who am I: I am on a team-managed project and I am someone who does not have Global permissions. What do I want to achieve: I want to create customised workflows in my project. I want t...
- Question
- cloud
- jira-service-management-cloud
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JSM-Datacenter : I have 2 instances running on 2 servers 1 production and 1 UAT. Can I use the same license as my production instance for my UAT instance? Thanks in advance
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Hi all, I am trying to integrate JIRA service management project with datadog. I am able to setup a template to send basic incident. But when trying to use the affected service field, nothing works....
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I have a workflow and on each status, the different teams are working on it. if the issue status is Waiting for Support on which the 24x7 Helpdesk is working, where it can transition into two statuse...
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Hi there, I am following the steps in this workaround to find the 'user' for a new record in Insight when the user exists in Jira https://confluence.atlassian.com/jirakb/update-user-type-attribute-...
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I am a Jira admin for our Jira Premum cloud instance that also has JSM. I personally don't use JSM. Only one team in our organisation does and they use it as a simple "front door" rather than a full ...
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whatever the email, same error - (Email address is not valid) any solution? Thnks
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Hi there, For offboarding is it possible to show a list of groups a person is a member of in Jira. This can just be a comment on the ticket or sent as an email to IT or something? So basicall...
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I am calling GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype as described in https://docs.atlassian.com/jira-servicedesk/REST/5.3.0/#servicedeskapi/servicedesk/{serviceDeskId}/reques...
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Is there a way to measure the number of replies that we are sending on our service desk tickets?
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We have a Datadog -> Opsgenie integration, and have fairly verbose "notes" that are sent along with the alert to direct our engineers on next steps for any alert. When the alert fires, th...
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I would like to be able to set up email templates in OpsGenie like we do incident templates. This will give us the ability to communicate quickly.
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I have an post function that creates new insight objects as certificates. Before they are created i want to set an expire date feild attribute from another insight object with an generic sum dependi...
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Is it possible to sync two domains with different domain suffix to one jira user in internal directory? I've set the unique user from guid to an attribute that is the same in both active directory.
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When trying to view objects in a schema that was working fine for me I now see the following: Another member of my team with the same permissions can see the objects fine. Any idea what c...
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Is it possible to know / display what rotation a team member is in ? Apart the on-call where I set incident alerts , I need to schedule windows and Linux monthly pathing assignments, So...
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Atlassian Community Events
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| 21 | |
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| Subject | Author | Posted |
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| 6 hours ago | ||
| June 2, 2026 11:21 PM PDT | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 24, 2025 4:31 AM PST |