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Jira Service Management
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Can Microsoft Defender and JSM Cloud be linked via API? If so, how should it be configured? And Defender requires OAuth2.0 when using the API, is it possible to link with JSM?
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Hi! I have a problem with integrating service management widget to my products external page. Page is built in wordpress if this does matter and has some external address, not hosted on atlassian so...
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Hi, I have an automation that sends an email with the information of a ticket, but the email that is sent (by the automation) we do not see the images in the email, we see a line like this with the ...
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Is there a way to create tickets and choose if it something resolved or open? I tried adding the Resolution field to the Create Issue screen, but then all issues were created as resolved. I'd like ...
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I'm interested in an alert integration with Quest Foglight. We could use email, etc. But a bi-directional api integration would provide a little more features. https://support.quest.com/...
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is there an easy way to include "time to resolved" or "days until done" in a jira for sheets export?
I have a jira for sheets export where I can capture a create date and last updated, but I cannot get the "time to resolved" in an accurate way that takes account of weekends. Is there a way to export...
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Hi, I was wondering which condition type is better, I would like to validate if the request participant in the ticket is in the right organization/client with an automation before sending a message ...
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As a user I would like to have a column for the date & time of the start of the incident in the postmortem list. Currently, when I go to the postmortem list, I don't see any information on when t...
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I am trying to programmatically update a JSM issue. I can get all issues in the queue using the api. But our use case requires being able to update issues using the api. Is there a way to a...
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Hi Hope someone can see where I'm going wrong with this. The "IF" statement is not triggering for some reason. Tried with the second value in "" as well as without. I took the smar...
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How can i cast the int64 creation date to a date time format. I am suing the audit api (rest/api/audit) and getting the creation date as date int64( "creationDate": 1659538359474).
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Bonjour, J'aimerais supprimer le domaine supportagorinfo. (voir image) Je n'y parviens pas, pourriez vous me dire comment faire ? Merci.
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Hi, I want to limit the Transition options shown in a workflow based on the content of the customer request type field. I thought this could be done using a workflow transition condition. I can see ...
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Hello Team...is it possible setup different SLA per origination in the same project? For example Org1 has Critical (8 hours SLA), Major (24 hours SLA) and Low (72 hours Org2 has Critical (24 hours)...
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I'm running into an issue where I can no longer publish updates to an automation rule. - I'm the admin/owner in Jira - Rule active and working - Rule generates a 17 sub-tasks in the same project, ...
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We have types of customers. Internal and External. Internal - Our Internal employees who use their company email. External - Third Party employees of our company who use their personal email But h...
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Is there any way to make unlimited agents? Our company is willing to pay. Currently, our agents are limited to 5000 only as of any type of license.
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Hi, I would like to implement automation based on custom field: Country. If the ticket is raised and requiered approval, Jira should atomaticlly send approval request to person, who is resposible fo...
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Hi there, I am confused by the multipe instance possibilities. I need a mulit instance environment for my company: - we have different business units, with different Data (not shared) (UK, US, DACH...
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Jira has a feature to suspend an account or remove a user. But upon testing in the Customer Portal, the customer has no idea that his/her account is suspended or deleted by the admin. No email notif...
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Hello, How can I remove portal-only external access to Jira Service Management. I am using the cloud version. So far I have not been able to find the relevant documentation for the version ...
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Hello, I have a Jira Service Management Project and a customer portal connected to it. On the Customer Portal, the filter for statuses is showing too many statuses to choose from:- some are duplic...
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Is there anyway I can stop the "Raise this request on behalf of" field from auto selecting when creating an issue? If not, is there anyway I can move this field to the bottom of the page? I tried mov...
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I can't see the value for "Subject" in parsed date for my cloudwatchEvent integration. It shows as null. How can I get the value for "subject" in these alerts. Also, I want t...
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I saw this Add Organization from Customer Settings of Admin. What is the purpose of this? What happens if I create a new organization? I have no idea where it goes after I created an organization. &...
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Atlassian Community Events
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| Subject | Author | Posted |
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| an hour ago | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |