Community resources
Community resources
Community resources
Jira Service Management
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So, I have a automations that sends the date in slack, but it sends time, year, month and day but I only want it to send me back the day and month, so it will be like 31/05. Thanks for any h...
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Hello! We have two projects that both have email requests enabled. When replying to emails sent via Jira the reply-to email is set correctly so that it allows the email to be added as a comment: &nb...
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When an issue is cloned it is showing the below formatting in the description field on the cloned issue. <b>Name:</b> John Smith <b>Preferred Name:</b> John ...
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Use Case: When: Issue Created If: "Request Type" = "Software Check In" Then: Update Insight Field Attribute Remove one Software Object referenced to a User without removing ALL references
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Greetings everyone! We are currently looking for an app that integrates Slack with JSM with the following requirements: Auto-create JSM tickets when a new message is added to a specific Slack chan...
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We're a company who provides a service to clients so how do I provide them with access to their project and dashboard without granting them access to all our projects we've got on Jira
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Is there a way to create an automation to delete a customer from Organization A and add them to B? In other words, if certain conditions are met I would like the automation to remove the custo...
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Hello, When I try to create a request type in a project managed by team, a default workflow is loaded. I would like to know where this default workflow is recorded in my project and if it is possib...
386 views 3 0 Deleted user May 31, 2022 -
Assignment group insight custom field has been added for the purpose to be able to assign issue to a group. Available assignment groups (insight objects/attributes) can be arbitrarily filtered (limit...
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I have been using automation quite some time now and one of the rules sets the assignee. I recently created a new project and made an automation rule to set the assignee. It worked for a couple of da...
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Hello, Is there someway when new ticket is being created an automation to add a Web Link in the concrete issue type. Example: We are getting Incident issue type (alarm) and we want to a...
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Hi everyone, I am trying to build a dashboard with number of tickets as per request type in power BI. I am able to see two request types in the Jira - Request type and Request Type(this is the one r...
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Dear Community, I have two questions: 1. The customer wants to have a visibility in the portal to the fields which are populated in Jira Service Desk, for example: when the bug is corrected, then fi...
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To help users correctly find their assigned project ids I want to have a service desk field reduce the possible options to only the project ids of the user's department. How can I use the forms to as...
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Hi, A jira user (Elena) has opened a ticket by sending an email to support. It appears this ticket is now auto-created multiple times (still creates new issues).. I have checked the automations an...
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Hello everyone, currently, we handle all our internal IT requests via Jira. We are thinking about moving everything in regard to our Internal IT to Jira Service Management. My questions, therefore, ...
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I'm using the ITSM template. When I try to convert an email request into a Service Request with Approvals I get this: Error type: 500 - Internal server error Log refe...
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My team of 10 people uses a Service Desk project to take incoming requests from other teams within our company. This works pretty well for us. We like the SLA functionality, and the pretty forms for ...
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I need to automatically stop users that create a jira service desk ticket to put themselves in the authorizators fields (I have two level authorization fields in place - one for the lead manager and ...
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Hi all, Hope you are all doing fine! I am trying to create automation that will populate IQL result in Insight Custom Field Use-case: So we have object "Department" and object&n...
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I have an email form that comes into service desk. Using automation, I am parsing the email out and want to use it as the reporter. Currently, I can use the "Add service project customer" to create t...
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Hello, I'm looking if there's a way to automatically translate an English form to French in JSM, regarding the user's preference. It would be great if there's any extension or plugin that I would be ...
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I want to create a ticket each time a particular attribute is changed through the global automation. I don't want to create a ticket each time a dynamic field is updated for a given obje...
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Hi there, On JSM Project creation we instilled the wrong project types for select projects. Is it easily possible to switch a JSM project template to another one? For example, changing a ITSM...
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Hi im an administrator of a 2k Data Center Jira Instance. Actually we want to start with JIRA insight to automatically get Device and User informations on the tickets from their reporters. I know i h...
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