Community resources
Community resources
Community resources
Jira Service Management
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I've got several categories created and there are less than 50 articles per category. I created a new article today (July 30, 2022) and keep getting an error after I create the article and try to add...
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If I create a new custom field and add it to an issue type in a JSM project, it is reflecting only on open items. Is there a way to make it visible across completed (Done) items as well?
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I have created 2 scheduled task which create 2 incidents per day. This is then done for the week so there are 10 incidents per week. (Monday to Friday - 2 per day) The incidents are carried o...
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Hi there, I put a new status in a workflow which any status can transition to it, basically a full Hold on an issue that can be triggered from anywhere. Works fine, I can put an issue on hold but I...
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Using proforma forms or the new JIRA forms, I need to set up Topics Topic A Topic B Topic C 1 2 3 4 Hard to illustrate, but they would be checkboxes and then topic c would have sub...
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Olá, Ao configurar o recebimento de tickets por e-mail, qual é a configuração necessário para que os e-mail que vierem no campo Cc sejam atribuidos como participantes do ticket?
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I would like to grant Browse Issues permissions to our reporters and request participants without giving them access to browse the entire project. I dont see Browse Issues as an option - is that avai...
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We started having issues of Jira not creating issues from email for all projects. No issues accessing the mailboxes per project for email intake. Email puller is authenticated/tests successfully. OAu...
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I'm trying to add two forms on the service request page but only one appears, how should I proceed?
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Recently, I've had the task of adding issue types like offboarding purchase maintenance ETC. However, in those issues it has not been possible for me to use the "satisfaction" option for the ser...
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How can i advance search for Organization A and Organization C? Queues are displaying blank Organization.
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Title is a little vague so I will explain. Once a month I go through a patching process on our servers that is documented in an Excel template. Once I am done I create a ticket and attach the spread...
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What is the difference between the customers listed under JSM and Users on the Atlassian Admin page?
Hi, I'm a site-admin. I only became a site-admin a while back and before I was one there were a list of customers under the Jira Service Management/portal customers tab on the Atlassian Administrati...
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Hi! I have created a custom filed using groovy script in scriptrunner where I am calculating the week date of an issue which was resolved. E.g. if an issue is resolved on Wednesday, I am calculating...
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Hi, I got a problem where scenario looks like this. I have simple automation rule which is based that whenever customer is replying to us, our JIRA status change from 'waiting for customer' to Pe...
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Jira Service Desk Cloud I am setting up few projects that use Gmail or Microsoft email accounts All works with the default atlassian.net email, but I need to change that to existing email addresses...
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Hi, i need need to change the language of the widget questions. Anybody know how to do this ??
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We have 3 identical incidents for which we currently have no solution. We have then created a problem and linked these 3 incidents. So far so good. But one thing bothers us, and that is that the inci...
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Hello, I'm wanting to duplicate our site for creating testing and dev scenario sites. I have a couple of questions about it though that I'm struggling to find the answers to. Do...
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Currently the attribute Textarea for an Object in Jira Insight does not include any rich text formatting, which is causing some readability issues on our end. However, I can read that there is an In...
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Hi, So I've got Affected Services set up which is the default field in JSM for tagging a change to an impact service in the Services Object Schema. We've got several services tagged as ti...
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I was able to take the info from the Organizations field in customer support tickets and put it into a read-only text field. (see screenshot) But I'd prefer to have each organization of that ticket ...
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I have a conundrum, but I do believe it's something that is possible - simply I dont know how to configure it properly (yet). First up, Is there a way to sync with my Azure AD, so that any user adde...
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I'm unable to get a email notification sent to a chosen address when a ticket/issue is created on our OOH Help IT Service Desk. I have created a notification scheme and added it to the OOH Project. ...
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Need to create a weekly automation report in which all the tickets where SLA is breached (In the past week) and also remains breached, I need to club SLAs I am able to extract the data for a single S...
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