Community resources
Community resources
Community resources
Jira Service Management
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Team I am not sure , it is possible. I have scenario. Weekend tickets needs to assigned 2 members and closed automatically after that ticket reports download in excel file (with selected f...
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Hi Everyone, In the attached image you will see the fields called instructions and '29/07/2022 new form' Form. I need both of these to appear in the box below department. Drag it won't work you will ...
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Is it possible to customize the email body template from an email notification received when we sign up? Please see the image below
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I am working on Jira integration with Gitlab ..couple of questions are there regrading about working with stories ,if anybody give the support on this that would be great I have import...
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Bom dia!! Estou com um certo impedimento que já vi que é possivel, mas estou com dificuldades de realizar. Gostaria de saber como posso fornecer a opção para o meu usuário (aquele que acessa o port...
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Team When i am leaving the shift or planned vacation, I need to set Out of office in JIRA. Please share steps . Thanks Lakshmi V
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Is it possible to install Jira Service Management widget to Sharepoint site? and how can I do this if it is possible?
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how to add a user only to those tickets that were created from the mail "mypost@gmail.com" ? I think to do it through POST-function , but I only have part of the code import com.atlassian.jira.compo...
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Hi all! I added a fourth agent for JSM. The tariff plan has changed automatically to standard. Then, I removed fourth agents. But I can't change the tariff plan for free. There is no "change" ...
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Hi Team, I am aware that as an user, I can pin the fields at the top of view screen but my ask is, As an Admin can I pin some fields at top as an admin by default? And if the user wants to pin somet...
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My attribute has an ID of 4567 I use REST API to update value in my object as per official documentation https://insight-javadoc.riada.io/insight-javadoc-8.6/insight-rest/#objectattribute__...
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...ake it public) Now add users to editors option and hit save, it gives no response no matter how many times you hit save, the popup remains open with no message.
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Hi I have just set this setting so that users can download attachments. When I look at the notification email there is no link to download anything. This was the same in the previous setting the down...
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Hi, so I need to remove a customer to prevent confusion. From my setting, anyone with my company domain can create an account on their own. However, I don't see any remove option on the customer page...
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While working with Rotating Refresh tokens , We were looking in our developer console to Configure Refresh token Expiry time but we could not find the privlegde to do so.The refresh token expiry page...
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I'm testing OpsGenie for use with a large enterprise that utilizes SSO. I've been unable to find any kind of documentation that describes what happens when I remove a user from my third-party SSO pro...
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Hi there, I am missing something when trying to pull an attribute of an object from Insight. In the Software Objects there is an associated Queue name, which references a Queue object type. The qu...
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I created an automation where when a ticket closes, another is created. I want the newly created ticket to link back to the trigger issue but I'm getting this error.
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Hi all, I've been searching for a while and haven't been able to find an answer - I'm in a team-managed Service project and want to be able to utilise the "Created vs Resolved" widget for team repor...
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Hello, In JSM premium, is there a way to export attachments, forms and approval time ( of a status) in a file or another format as a whole package? The purpose is to keep those outputs as key manual...
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I've been looking on the internet, but I can't find a way to do it how can I make the filter in jira insight more efficient. Example: When I choose apple in device classification, and I filter usi...
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How to update xray test status for an execution I have created test execution and added few tests but not able to make any api calls. followed below doc but not luck. could anyone p...
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Hi people, About Created/resolved custom chart: A. In order to present correct data, it should use filter that brings the combination of: - Jiras that created previous week (creat...
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Hello everyone, I am trying to either add or update a request type (based on requestTypeId) to JSM projects. While we can create or delete request type in JSM using API, but I can't find...
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Hi Team , I stopped receiving notification by Email on 22/07. Can you please check if my email is blocked on your system and do the needful please to unblock it ? Thanks for your help. &n...
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