Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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How can I encourage the use of ChatBot on the Customer Portal? I'm having difficulty with engagement.
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We are looking to add to our change records in JSM a field that can either be a dropdown or selectable field. We need to create this option with a list of items but for those items we would like a to...
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I was wondering if Jira Service Management was compliant to the Quebec Law 25? and if there was an option to translate the software in French?
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I’m trying to enforce a strict access control model in my Jira Cloud site Only Org Admins (group: org-admins ) should be able to change project/space access and permissions. Other project admins (...
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In the past, I used Reftab as my asset manager in JSM. With the organization I am with now, I am implementing JSM and am currently setting up the JSM Assets feature, which is ok, at best. The issue I...
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Hi! We have been using Jira Cloud for 2 years. We have portal only customers, with hundreds of tickets. Now, since we would like to implement an approval workflow that checks the user's manager, w...
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We've observed functionality outage - we lost the functionality of ticket creation from Slack channels by dropping "ticket" emoji. We highly rely on this as all our investment teams use this to get t...
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Hello On February 11, 2026, I was unable to log in to my profile. On the page https://mysitename.atlassian.net I see "Page unavailable." On the page https://support.atlassian.com/c...
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Hi everybody Hoping for some assistance please with calculating scores based on selections in a JSM form to create a prioritisation score. One example is for user to rank the urgency and we associa...
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Hi Community, We’re currently evaluating backup and restore solutions for our Confluence, Jira and Jira Service Management environments, and we’re deciding between Revyz Data Manager and Rewind Back...
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Hello, I was creating an automation when Project 1 is transitioned to closed it will automate to create and linked project 2 and assignee field will carry over to project 2. Some work type wo...
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Hello Community, I'm experiencing a persistent internal error in Customer Service Management (Free Tier). The Issue: Every time I try to access Project Settings > Channels > Integration ...
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Does archiving issues or projects help reduce storage usage in Jira/JSM Data Center? We are running Jira Service Management Data Center, and our instance is approaching its disk storage limits (400 ...
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I have existing Date Time Picker fields in my Space: But if I attempt to create a new Date Time Picker space field, it's no longer listed as an option under the 'Field type' in the listing (&...
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I am trying to extract a report from Jira Cloud (Jira Service Management, project SD) containing all issues created between 01/01/2026 and 01/31/2026 (a total of 708 issues), including the exact date...
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Estou tentando extrair do Jira Cloud (Jira Service Management, projeto SD) um relatório contendo todas as issues criadas entre 01/01/2026 e 31/01/2026 (total de 708 issues) com a data e hora exatas e...
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Instead of adding multiple teams individually, is there a way to upload multiple teams via .csv?
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Hi, we use automations for certain emails to portal customers with a fixed set of data (smart values) about their ticket. With two of these we have problems finding the correct smart values: ...
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I have a dashboard that I have created many widgets on, but for some reason, yesterday, I was unable to edit it We have tried admin, global admin, but the three dashes are not doing anything, and th...
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I need the organization of any reporter to show up in work items and add it as a column in the open items view. to be clear i dont want to use the the share feature of the organizations so i...
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I had this idea where if you added a "Third-party" field to JSM and another communication channel to requests in the "Comments" section, where agents could open a channel in the context of a particul...
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Hi! Have you experienced any issues today (2-24-2026) to link a Custom Field with a Portal Form fiel
Hi! Have you experienced any issues today (2-24-2026) to link a Custom Field with a Portal Form field?
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I have the "customers can access and send requests from the portal without logging in" box checked... yet when a new customer goes to submit a ticket, it still tells them they have to register. What ...
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We are using JSM to track approvals for Travel Requests. We want to create an SLA in which if the duedate (Date the traveler is traveling) is less than 14-days from today that the time target is 3 Ho...
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I've created an API token and have uploaded the data through the Web option in Power BI and I get the information I need, but not all of it. It shows me a maximum of 100 rows when I need much more. H...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| May 29, 2025 11:41 AM PDT | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST | ||
| February 19, 2025 3:28 PM PST | ||
| February 19, 2025 8:40 AM PST |