customers required to sign up

[Chad Henderson]

I have the "customers can access and send requests from the portal without logging in" box checked... yet when a new customer goes to submit a ticket, it still tells them they have to register. What am I missing?

[Chad Henderson · Accepted solution]

This ended up being an issue with "internal account" types enabled. The problem is resolved.

[Gunjan Kumar]

Hi Chad,
Can you please check the project-level customer permissions for this JSM project?
Even though the global “no login required” setting is ON, the portal will still ask people to register if this project is set to Restricted.
Go to the service project -> Project settings -> Customer permissions and check Channel Access. If it says something like “Restricted", please change it to the open option (like “Anyone can raise requests”). Then save and test once in an incognito window.

[Chad Henderson]

That option doesn't exist: 

[Gunjan Kumar]

It has open channel access, meaning anyone can raise requests.

Have you tested it in incognito?

I tested it on my site with the same configuration, and it successfully creates tickets without logging in.

[Chad Henderson]

yes, I have and get the same results as do any of my end users testing

[Chad Henderson]

This ended up being an issue with "internal account" types enabled. The problem is resolved.