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How can I encourage the use of ChatBot on the Customer Portal?

How can I encourage the use of ChatBot on the Customer Portal?

How can I encourage the use of ChatBot on the Customer Portal? I'm having difficulty with engagement.

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Answer accepted

If you're using Rovo agents/chat, vote on https://jira.atlassian.com/browse/ROVO-46 to encourage Atlassian to make Rovo agents available to non-licensed users.

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2 votes

Answer accepted

Hi @Luciana Oliveira

Can you elaborate a bit more, do you use a Virtual Agent an customers don't make use of the opportunity?

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How can I encourage the use of ChatBot on the Customer Portal?

2 answers

2 accepted

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