Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Hello We have a service space for external customers to create tickets. Unfortunately, we are not receiving notifications or emails when a customer creates a ticket or adds a comment, or any other...
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Hi, I am struggling with a good way to add validation to a workflow. As part of reporting, I have added a sub-category custom field for IT team to set on tickets. To avoid the team forgetting, my m...
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We are using Jira Service Management Cloud with customer notifications enabled. When a public comment is added to a request, Jira sends an email notification to the customers involved. Customers can...
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Hello folks, I need to create reports related to SLAs if anyone has any idea related to SLAs please suggest me. Thanks, Priya R
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Hi folks, I want to display some information to educate the users when to raise an incident or service request. Because sometimes users raise Incident for access related issues in the JSM po...
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Dear All, All my agents are using https://github.com/atlassian/atlassian-mcp-server#data-and-security (Atlassina-mco-server) and they accessing via OAuth 2.1 and i wanted to ask, how as...
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Ticket# CS-267210- have been waiting for a response since June Ticket# CS-284672- no one responds to the email replies I have sent Ticket# CS-283325- no response regarding my issue
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Alert grouping does very little except cause alerts to go unacknowledged. The ability to configure grouping assume you want it. There should be a way to allow your customers to only group when they s...
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The way that we have it now, we can scan the QR code of a device using a phone which brings us to the record in Jira Assets. From that screen we can use a dropdown to manually update the location fie...
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Anteriormente para que me aparecieran activaba Desde la confirguracion general en Jira Labs y en Nueva experiencia para cambios de estado de actividad le daba clic pero ahora no aparece el boton para...
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Hi All, In our Jira Service Management portal we have various service request types where we have added a filed called "Manager". The requester provides the name here and the approval goes to that p...
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When first navigating to the board by selecting the stared space I am getting an error "We can't show this space. You don't have permission to view this space, or it may not exist". The error message...
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We currently have an automation for sending out department approvals once a week. That automation includes a status change to trigger the department approvals. I am currently trying to simplify a wo...
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What are the benefits/drawbacks?
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Hi everyone, I'm trying to create a Jira Automation rule that automatically copies an Assets/Object field from a parent issue to a newly created sub-task. Setup Field type: Assets/Object field F...
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I would like to raise an issue regarding the Asset Schema view, which has been occurring since last Monday. Whenever I open my Asset Schema, the filter settings automatically revert to the default c...
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Hello I am receiving log in errors. Can anyone help?
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I used to be able to open the sidebar, set a width ( by dragging the left side of the sidebar ) and get the width to persist when opening another work item. Now when I switch to a new work item, the...
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Hi Atlassian Community, I’m trying to contact Atlassian Support about an access issue, but I’m stuck in a loop. Our Jira Cloud site is active and the URL is definitely correct. However, when I ente...
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There was a recent change in Jira when the knowledge drop down field has reduced the amount of characters that are visible. Can this be brought back to show more information as we need this visibilit...
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I created a Jira Automation rule that sends a daily email notification for tickets due within the next 3 days using Lookup Issues. The rule is currently returning all open tickets that meet the due d...
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I think I have read everything on here for aqlFunctions, most from 2023 and 2024. Having a time pulling back any information using aqlfunction. using the LIKE, "/attribtue = (/"value/"...
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I have a form in JSM (cloud) with all of the fields linked to Jira fields. I have an automation that creates a new work item, attaches the same form, and then copies the information over to the new f...
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Hello, Anyone has the same problem like me? Request type rule was working properly over few years till today. Always when I click this icon I was able to change request type using my automat...
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alerts are created and closed when they are created and closed in zabbix . but when there is an update action like acknowledge or update priority it is not reflected in the jira service management . ...
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Atlassian Community Events
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| Subject | Author | Posted |
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| Wednesday | ||
| January 24, 2025 4:31 AM PST | ||
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| January 16, 2025 9:24 AM PST |