Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Articles
Jira Service Management
-
Jira Service Management (JSM) is a powerful ITSM solution that helps organizations streamline service delivery. However, its true potential is unlocked when integrated with other Atlassian tools l...
-
UPDATE (7/30/25): We've introduced several exciting enhancements to Playbooks including support for JQL filtering, drafts, and automation rule creation - read this post to learn more! ...
-
📣 Update: Thanks for everyone that expressed interest in this program, we are no longer accepting signups, we will contact the sites that have signed up through the tickets, expect this to take a...
-
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
-
Hey all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by moving Opsgenie’s alert, on-call, and incident response features into ...
-
TL;DR Resolve Incidents faster with JSM ChatOps Slack application Test your knowledge & earn a badge with bite sized learning! Hello Everyone, This post provides a quick walkthrough on how ...
-
TL;DR Use JSM ChatOps Slack application to manage alerts and on-call Test your knowledge & earn a badge with bite sized learning! Hello Everyone, This post gives a quick walkthrough of ho...
-
Hi everyone - We're excited to share news of our latest webinar, "All About AIOps in Jira Service Management". AI for IT Operations is revolutionizing how teams come toget...
-
Hello Atlassian Community! We’re rolling out some improvements to offer a more functional view of the request types in your service project. These updates to the table in request types settings pro...
-
Hello Atlassian Community, We're excited to share a significant enhancement in Jira Service Management (JSM) that will streamline your data management across cloud sites. You can now effortlessly c...
-
Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
-
Hello Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Third-Party Knowledge Sources in Jira Service Management. This new capability will allow you to co...
-
Hi everyone! 👋 We’re excited to announce an Early Access Program (EAP) kicking off in April for a brand new feature in Jira Service Management - Journeys! A way for you to automatically cre...
-
Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams ...
-
Hello community friends We’re excited to announce a new Atlassian University lesson collection for experienced Jira Service Management Data Center product users and administrat...
-
We’re giving admins more control and teams more confidence when it comes to issue security Jira Admins no longer need to add themselves to every security level in order to configure issue security....
-
👋 Hi folks! Want to help your teams save time by automating repetitive, manual tasks in Jira Service Management like managing issue and alert updates, creating comms channels for ne...
-
UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
-
Hello Atlassian Community, Last year, we announced a number of changes that would come into effect for Assets in Jira Service Management Cloud (most of them as of 30th of September 2024). We have d...
-
Hello Atlassian Community, We’ve been hard at work exploring ways to use AI to enhance the productivity of service and operations teams. Would you like to join us? We want you t...
-
Hello Community! 👋 It’s time for another quarterly roundup of our latest and greatest feature releases. As always, we’ve got many Loom video walkthroughs for our October to December 2024 rele...
-
Hello community! 👋 Sharing news about an exciting a new addition to the issues for attention insight! SLAs breaching will now be included in the board insights panel alongside your stuck and ...
-
On January 16th, 2025, the Atlassian Community Events (ACE) chapter known as ITSM/ESM Masters — an online/virtual ACE affiliated with a topic, not a city — brought together a panel of experts to...
-
Update 5 June 2025 Based on positive feedback from our customers, the project summary page is now enabled by default for all newly created service projects. It can continue to be enab...
-
Hi Asset and Config Management Champions! Thanks to everyone who joined our "Tame IT Chaos: Mastering Asset & Configuration Management" webinar! Your engagement and thoughtful questions made...
