Customer Service Management

Welcome to week #1 in our onboarding series! Over the next four weeks, we’re excited to share deeper dives into key features of our new Customer Service Management app to help you get started. As a...

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• csm-onboarding-series
• customer-service-management

I created a customer service management project and an user experience linked with that CSM. I also created a simple form with summary and description (similar to default one) and assigned the "prob...

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• customer-service-management

In the coming weeks, we’re excited to introduce more of the app and highlight the key steps to help anyone new get set up smoothly! You may be one of the 10,000+ customers already using Jira Servic...

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• customer-service-management

Hello! we currently have a public facing desk that interacts via emails with external users. We had to make it Open/Public in order to leverage emails creating requests from external users - to our u...

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• customer-service-management

Want to learn how the Customer Service Mana gement app can help you reimagine your customer service?  The “Transforming Atlassian Support with the Customer Service Management app” session fro...

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• csm
• customer-service-management