Atlassian Account

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

• Article
• account
• atlassian-account

Hello, We migrated our e-mail from Infometric e-mail address to Vitec e-mail address, the address did not changed on the old projects. Did we miss any step when we migrated?   Best regar...

• Question
• account-identity

We are experiencing an issue when sharing Confluence Cloud page links in Microsoft Teams. When a Confluence page URL is pasted into a Microsoft Teams chat or message, Teams displays the link text as...

• Question
• account-identity

Dear ,   I have enabled 2 step verification and activated my microsoft authenticator app , it was working well . Recently I changed my mobile phone and I can not activate the new authenticato...

• Question
• account-identity
• atlassian-accounts
• jira
• jira-unknown-hosting-type
• not%20applicable
• +1 more tag...

Hello, I am not able to login as MFA enabled and lost recovery keys. Tried to follow the steps below: but there is no link or button of Can't Find your recovery key? Enter your email a...

• Question
• account-identity

Atlassian supports passkeys for signing in. Unfortunately, it is difficult to sign in with a passkey because the Passkey button is missing from the default login page. Here is a workaround...

• Question
• account-identity

Unable to create first workspace/site. During setup I receive "Something went wrong on our end." No Atlassian site URL was ever created. Trace ID: 67ee25d2ab62480ca02d897fd49805e6.

• Question
• account-identity

Hello,   Before I use the double identifications with app Atlassian. But I change my phone and I can't use this double identification. How can I put Atltassian authitificator in my new phone ?...

• Question
• account-identity

How the HELL do I close my account? This company makes it a hell impossible to achieve this

• Question

Delete my account so the email spam stops, ty. 

• Question
• account-identity

I need to delete my Atlassian account, but I am blocked because I am the sole billing admin. I have no active subscriptions and no other users to transfer this to. Please manually remove this restric...

• Question
• account-identity

Currently trying to delete my profile as i am not using this for anything - I am not subscribed to anything, but would just like to get rid of my account. 

• Question
• account-identity

In the output of the Managed Accounts report, when the Last Active Date field is blank, what does that mean? Does it mean the user has a license, however has never accessed the product, even to view?

• Question
• account-identity

I've added Google Workspace Identity Provider a few days ago just for testing and now I need to disconnect it. When I click on Disconnect link I receive pop-up message "Before you can disconnect you...

• Question
• account-identity
• google
• security

Hello, some time ago I have logged in to atlassian using my corporate email. Now I have an account that is not added to any project but marked as managed by organisation. My IT support told me that ...

• Question
• account-identity
• delete

Hi, I'm trying to permanently delete my organization (ygy-project) from Atlassian admin, but I'm blocked by an "Incomplete steps" message that requires me to remove a few items first before deletion...

• Question
• account-identity

We just migrated from Google Workspace to M365 and all emails flows are working fine but the "Verify you Identity" flow to create API tokens in Atlassian. Verify your identity To access, enter the ...

• Question
• account-identity
• atlassian-accounts
• bitbucket
• cloud

Are reminders proactively sent prior to API Token exiration? Other than setting an Outlook reminder, is there a way to set up Atlassian to send a notification before API tokens expire? For example, o...

• Question
• account-identity
• organization-administration

I’m having trouble logging into Jira even after resetting my password — it’s asking for two-step verification, but I’m not receiving any code on my mobile. Is there a way to skip that step? If so, pl...

• Question
• account-identity

Which is the TAX ID NUM (TIN) of Atlassian in the Philippines since I am being charged VAT in my Invoice?  

• Question
• account-identity

Hello Team, We checked and found that one account is currently showing as deactivated. We would like to reactivate this account. We followed the steps provided in the documentation/webpage; however,...

• Question
• account-identity

Logging in tells me to update password, i try send recovery link and no email comes through... how do i get access to my account ive been using for years?

• Question
• account-identity

Your account can't be deleted because: User is last billing admin of a transaction account that has one or more active entitlements. User is last billing admin of a transaction account that has on...

• Question
• account-identity

One of my private email accounts recently received an email from Atlassian, stating "An admin made you an administrator of an organization". Two things are strange about this: 1) The sender and the...

• Question
• account-identity
• databreach
• scam

Does anyone know how to contact the support team? The Contact Support transfered me only further to the community and the documentation-site. My problem is the following: I have deactivated my Loom ...

• Question
• account-identity

Please delete my Atlassian and Loom accounts and all their associated accounts as I have struggled enough to do this and failed. Please let me know when all the accounts are deleted and help the many...

• Question
• account-identity