Atlassian Account

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

• Article
• account
• atlassian-account

I need to update my email but cannot login due to no access to old email

• Question
• account-identity

Hello, I have been trying to import some sub-tasks but unfortunately without success. I have read most of the articles regarding this but still could not understand it quite. An example with a csv a...

• Question
• account-identity
• import
• sub-task

Hi team, we are struggling in getting Entra ID disabled accounts out of Atlassian groups. We use SCIM to synchronize Entra ID groups with Atlassian (Jira and confluence). As soon as we disable a u...

• Question
• account-identity
• cloud
• confluence
• confluence-cloud
• not%20applicable
• +1 more tag...

Hello, I have a collegue who is unable to log in in her atlassian account, how can I contact support to check her account ? “Er is iets fout gegaan tijdens het uitvoeren van je verzoek. Nous trav...

• Question
• account-identity

The community seems to be very slow for weeks. Is anyone else having the same issues? Is there a specific cause? Is anyone at Atlassian working on it?

• Question
• account-identity

Hi everyone, Does anyone have compelling use cases or examples of how service accounts are being utilized in Atlassian Cloud? How do you use it to make admin work more efficient? I’m interested in g...

• Question
• account-identity

Hi Jira team,   I'm the admin for a free Jira cloud site (keen-app.atlassian.net) that was recently deactivated due to inactivity as was dealing with a bereavement and put the project on ...

• Question
• account-identity

Hello Atlassian Community. My team and I are interested in blocking the creation of Shadow It Apps. Per the below documentation it says that an Enterprise license is required to do this but I'm a b...

• Question
• account-identity
• atlassian-guard
• enterprise
• licence
• shadow-it

How can we diasble OTP via email? We have already configured MFA with an authenticator but we are still getting the email code.

• Question
• account-identity

I received a new computer and need to set it up!!

• Question
• account-identity
• customer-service-management

I am trying to delete an org we had created.  All apps are not active anymore (grace period expired), removeed all users from the org. No domains associated, yet the "Delete" button (under Or...

• Question
• account-identity
• atlassian-platform
• not%20applicable
• organization-administration

I'm trying to change my email to "<name>@<customdomain>.<tld>". However it fails to pass the validation and doesn't let me change it. With a little typo, such as "name@customdomain....

• Question
• account
• account-identity
• atlassian-account
• email

I am currently trying to update my email address from to . However, when I reach the final step "Update pending validations," I am prompted with the message: "All we need to do is check your email&...

• Question
• account-identity

Salesforce are used to redirect me to the homepage while it is using the sso, when I access from URL https://worldlinecrm.my.salesforce.com or https://worldlinecrm.lightning.force.com/lightnin...

• Question
• account-identity
• cloud
• customer-service-management
• jira-software

Hi!   I have Jira Data Center setup. Some licenses are linked to account 1 (with email 1) and some to account 2 (with email 2). Both emails belong to one company, but some time ago my email 2 ...

• Question
• account-identity

hi,  I have an account subhan.inamdar@invisible.email. but i lost the password and when i try for recovery link, the mail goes to that email ID, which i don't have access.  Also when...

• Question
• account-identity

I had an atlassian account, primarily for Trello use. This account existed for maybe two weeks before I updated the attached email to my school's internal email.  When I later logged into thi...

• Question
• account-identity
• managed
• merge
• not%20applicable
• organization-administration

Hi, I would like to know how to about getting zoom subscription waiver as an Atlassian Champion - sanath.sukumaran@atlassiancommunity.com thank you.      Sanath

• Question
• account-identity

Hello, I have 2 Atlassian accounts and when I login to one of them I can not reach the Profile page of my user. Not by: community.atlassian.com/user/profile - I get invalid path error message home...

• Question
• account-identity

Some users have already been removed and their Google accounts deleted, but they still appear in Atlassian with the status For Deletion. Could you clarify why this happens?

• Question
• account-identity
• mov-atlassian-account
• platform

Hello Atlassian Support Team, I am writing to you from a different Atlassian account because I cannot log in to my main account due to 2FA issues. I lost access to my authenticator app and do not h...

• Question
• account-identity

你好， 我在帳單系統中更新了信用卡資訊後，發現我的信用卡上出現了 10 美元的扣款。請您確認一下： 這是臨時授權費用嗎？ 今夏什麼時候會被釋放或退還？ 謝謝您的幫忙。

• Question
• account-identity

Using a secure migration tool is the ideal option if you need to migrate your mailboxes from Gmail IMAP to Yahoo IMAP. Data loss can result from manual transfer, which might take time. A dependable t...

• Question
• account-identity

Our organization is roughly 170-200 users total. We rolled out Jira Service Management for our IT team last year. Our IT support team is 3 people. The team overall is 5 people. The 3 support people h...

• Question
• billing
• subscriptions-and-billing
• user

Every time I attempt to start a learning path, I get hit with the following error message: Does this mean that my organization doesn't have that available?

• Question
• account-identity
• learning