Stuck in account deletion loop - Free site "managed by Atlassian" blocking deletion

[Jessica Webb]

Hi team,

I am completely stuck in a loop trying to delete my Atlassian account and data. I was on a trial, which I cancelled, and I waited for the trial period to end. Now, I am trying to delete my account, but I am blocked by free subscriptions that say they are "managed by Atlassian" and have no option to cancel. Because I can't cancel them, I can't delete the organization or my account.

I also submitted a GDPR privacy deletion request, but it was automatically rejected, telling me to use the self-service deletion tool—which is exactly what is blocked.

Could an Atlassian staff member please manually intervene and wipe this stuck free site/organization from the backend so I can finally delete my account?

[Marc -Devoteam-]

Hi @Jessica Webb 

Because this involves specific billing adjustments or manual site restoration, The Atlassian Billing and Licensing team will need to handle this.

 - To get this resolved, please follow these steps to create a support ticket:

- Open a browser in Incognito/Private mode (this is important to ensure you aren't automatically logged into the suspended account).

- Go to the Atlassian Support: Pricing, Billing, & Licensing | Atlassian.

- Under How can we help you?, select Quotes and Plan Changes.

- Under Choose a topic, select Change cloud plan.

- Fill in the details.

- If the message box isn't visible, click on “Need more help?” to make the description field and submit button appear.

In your description, please explain the situation and include a link to this forum post so the agent has all the context.

[Jessica Webb]

Thank you, I have submitted the request!