Stuck in account deletion loop - Free site "managed by Atlassian" blocking deletion

[Jessica Webb]

Hi team,

I am completely stuck in a loop trying to delete my Atlassian account and data. I was on a trial, which I cancelled, and I waited for the trial period to end. Now, I am trying to delete my account, but I am blocked by free subscriptions that say they are "managed by Atlassian" and have no option to cancel. Because I can't cancel them, I can't delete the organization or my account.

I also submitted a GDPR privacy deletion request, but it was automatically rejected, telling me to use the self-service deletion tool—which is exactly what is blocked.

Could an Atlassian staff member please manually intervene and wipe this stuck free site/organization from the backend so I can finally delete my account?